• Provide rapid deployment, in-country operational surge support during humanitarian emergencies, applying operational experience to support procurement, logistics, supply chain processes, and emergency suboffice setup. • Support emergency operations planning, implementation, and close out through remote and onsite technical assistance, aligned with CRS standards, donor requirements, and good humanitarian practice. • Assist with the setup and functioning of relief delivery systems, tools, and operational processes in active emergency contexts. • Provide operational support across HR, finance, security, GKIM, administration, and fleet management, in coordination with relevant CRS technical and departmental leads.

Role Description We are seeking a hands-on, highly proactive IT Operations Associate to build and own the foundation of our internal technology operations. As one of the first hires in IT Ops, you will be responsible for setting up monitoring practices, supporting internal users, and establishing repeatable, scalable workflows that ensure uptime, access, and responsiveness. This is a high-impact, roll-up-your-sleeves role that requires working knowledge of AWS operations, alongside a strong ability to work independently and bring structure to fast-moving environments. The ideal candidate can move between internal IT support and cloud monitoring tasks, while creating clear documentation and workflows with minimal supervision. Responsibilities - Monitoring & Infrastructure - Configure and operate AWS-based monitoring and logging tools (e.g. CloudWatch, CloudTrail, AWS Config), and integrate with third-party tools such as Datadog, Prometheus, New Relic and Grafana. - Set up alerts, dashboards, and escalation workflows in AWS and hybrid environments. - Assist with AWS IAM administration, cost monitoring, and basic security configuration under the direction of Engineering/DevOps. - Perform active monitoring and alert triage until the function is staffed further; create run books and SOPs for incident management. - Collaborate with Engineering and DevOps teams to ensure monitoring hooks are included in service launches and infrastructure updates. - Partner with CISO and CCO to ensure monitoring practices and access controls align with security and compliance requirements. - User Support & IT Operations - Serve as first-line support for internal technology issues, including hardware, access, communication tools, and enterprise software platforms (e.g., Google Workspace, Slack, Zoom). - Provide Level 1 customer-facing support, escalating to specialized teams as needed. - Maintain asset and user inventory, and support endpoint management using best practices in security and lifecycle management. - Build and document help desk procedures, FAQs, and self-service materials to improve support response and reduce friction. - Own the onboarding and off-boarding process: provision/de-provision AWS IAM roles, SaaS accounts, and hardware; coordinate secure retrieval/termination; maintain access checklists, and enforce security requirements. - Work with Security, HR, and Operations to meet compliance, audit and security monitoring requirements, security best practices and regulatory requirements. - Function and Workflow Buildout - Independently identify and implement process improvements across IT Ops. - Identify and propose additional coverage, tooling and workflows for a growing IT Ops team. - Continuously refine SOPs, automation scripts, and knowledge base articles to improve efficiency and scalability. Qualifications - 3–5 years of experience in IT Operations, Help Desk, or Systems Support roles, preferably in early-stage or high-growth environments. - AWS Certified Cloud Practitioner (Foundation) preferred. - Hands-on experience with AWS monitoring, logging, and IAM administration. - Familiarity with system monitoring tools and workflows; experience standing up and maintaining alerting systems. - Solid understanding of incident management and user access provisioning. - Strong customer service mindset with excellent written and verbal communication skills. - Experience providing Level 1 support directly to SaaS clients. - Demonstrated ability to work independently, make decisions, and build repeatable processes with little direction. - Experience working under compliance frameworks (SOC 2, ISO 27001) in cloud environments. - Familiarity with compliance-friendly IT practices, endpoint management, and incident/change management tools (e.g., ServiceNow) a plus. - Fluency in both Mandarin and English is necessary. Company Description Hamsa is an equal opportunity employer committed to building a fair, inclusive workplace where diverse perspectives strengthen our mission. Hamsa welcomes applications from all qualified candidates and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Role Description Assists in most aspects of drug distribution that do not require the professional judgment of a pharmacist. An Operations Pharmacy Technician I can only perform some aspects of drug distribution and preparation. Technicians function in accordance with standard, written procedures and guidelines under the supervision of a pharmacist. Qualifications - High school diploma or Equivalent. - Must possess current licensure as required by state board where services will be provided: - MD: Pharmacy Technician License or Pharmacy Technician Student Permit through Maryland Board of Pharmacy - OH: Certified or Registered Pharmacy Technician License or Trainee License through Ohio Board of Pharmacy - PA: Pharmacy Technician License or Pharmacy Technician Trainee License through the Pennsylvania State Board of Pharmacy - WV: Pharmacy Technician License or Trainee License through West Virginia Board of Pharmacy - Remote Workers Only: Must additionally hold Pharmacy Technician License or Pharmacy Technician Trainee License issued by state of residence. Requirements - Associates degree OR Post high school education in a science field of study OR graduate of a pharmacy technician training program. - Six (6) months of pharmacy technician experience. Core Duties and Responsibilities - Responsible for preparing unit-dose medications, delivering medications, and ordering and delivering drug supplies. - Reads physician orders/prescriptions and prepares medication for dispensing, including unique dosage forms for pediatric and geriatric patient populations. - Has an understanding of standard pharmaceutical/medical terms, abbreviations and symbols commonly used in the prescribing and dispensing of medications. - Communicates with Patients or care givers to determine medication, medication possession, and scheduling delivery, pick up, or shipment of medication. - Accurately prepares and/or delivers controlled substances and maintains all necessary records. - Takes inventory and analyzes patient-care area medication supplies, replacing outdated or deteriorated medications; replaces depleted inventory. - Accurately prepares non-parenteral medications, including oral solutions/suspensions for pediatric patients. - Labels parenteral/Prescription products appropriately. - Performs arithmetic calculations for usual dosage determinations required in medication and solution preparation. - Performs in accordance with departmental standards established for speed and accuracy. - Prepares and labels prepackaged medications after determining usage patterns and prepackaging requirements. Also maintains records related to this. - Maintains inventory and supplies in assigned pharmacy service areas. - Answers telephone and channels calls to appropriate individual. - Ensures that the pharmacy service areas and drug storage areas in the institution are kept clean and orderly. - Certain duties cannot be assigned to Pharmacy Technicians because these duties can only be performed by Pharmacists. These restrictions are regulated at state and federal levels and must be followed closely according to state board of pharmacy regulations where the Pharmacy Technician practices. Physical Requirements - While performing the duties of this position, the employee is required to walk and stand or sit for long periods of time. - Must be able to lift 30 pounds and must be able to push 50 pounds. - Dexterity required to finger, handle, and reach. Working Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills and Abilities - Scheduled Weekly Hours: 40 - Shift: Exempt/Non-Exempt: United States of America (Non-Exempt)

Role Description You will provide executive-level operational insight to support strategic planning and infrastructure modernization initiatives. Your direct experience leading water system operations, maintenance, workforce planning, and reliability programs will help shape practical, real-world implementation strategies. In this role, your voice will influence how operational readiness aligns with long-term infrastructure investments. This is an opportunity to help one of the nation's largest public utilities improve performance and resilience. This opportunity is contingent upon our client being awarded the contract. WORKSITE: Remote WORK SCHEDULE: Monday-Friday PST PAY RATE: $145.00/hour Benefits - Paid sick leave based on state regulations after 90 days of employment - Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna) - Free TeleMedicine and Mental Health support for all employees and their families - Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability What You'll Do - Evaluate operational impacts of strategic water infrastructure initiatives - Assess maintenance, workforce, and service delivery implications - Support utility operational optimization and organizational readiness efforts - Provide executive-level guidance on water treatment, transmission, and distribution operations - Participate in operational workshops and leadership planning sessions - Advise on utility transformation and performance improvement strategies What You'll Bring - 20+ years of water utility operations leadership experience - Experience leading large-scale municipal or regional water operations organizations - Strong background in treatment, transmission, distribution, and maintenance operations - Executive-level leadership experience (COO, Director, AGM, or equivalent) - Expertise in workforce planning and operational readiness - California utility experience strongly preferred Company Description Fortuna is a certified veteran-owned IT consulting and staffing company, comprised of practicing professionals all of whom are committed to excellence in providing the most efficient and innovative information technology solutions customized to our clients' specifications. Career Site: www.gofortuna.com