• Serve as the day-to-day operational point of contact supporting retail partners including Costco, Target, Ulta, and other national accounts. • Coordinate cross-functional resolution of retailer operational issues related to fulfillment, routing, inventory, shipping compliance, and order execution. • Support retailer onboarding and ongoing operational maintenance across retailer portals and systems. • Review and validate incoming retailer purchase orders for accuracy, including quantities, pricing, ship-to locations, dates, item setup, and fulfillment requirements. • Identify and proactively resolve PO discrepancies prior to fulfillment execution to prevent delays, deductions, or chargebacks. • Partner with Supply Planning, Logistics, and Inventory teams to support successful order fulfillment. • Monitor and support EDI transaction flow between retailers, SPS Commerce, NetSuite, and internal systems. • Troubleshoot failed or inaccurate EDI transactions including PO acknowledgements, ASNs, invoices, and fulfillment updates. • Partner with external vendors and internal technical teams to ensure accurate system connectivity and data transmission. • Validate inventory availability and MOQ requirements against retailer demand and fulfillment timelines. • Coordinate with Supply Planning and 3PL partners to support accurate and timely order fulfillment. • Escalate potential inventory constraints, allocation risks, or fulfillment disruptions to appropriate stakeholders. • Help ensure retailer operational compliance including routing, labeling, palletization, shipping windows, and fulfillment requirements. • Support investigation and root cause analysis of retailer deductions, shortages, or fulfillment discrepancies. • Partner closely with the Supply Chain Operations team to maintain accurate and up-to-date item master data across NetSuite, SPS Commerce, retailer portals, and related operational systems on an ongoing basis. • Ensure SKU setup accuracy including UPCs, dimensions, pack configurations, case packs, pallet configurations, pricing attributes, and retailer-specific requirements are met post-launch and maintains accuracy. • Manage synchronization of product and operational data across AG1’s fulfillment and retail systems ecosystem. • Partner cross-functionally with the Supply Chain Operations team to ensure consistency of item attributes and operational data between internal and external systems. • Develop and maintain SOPs, operational workflows, and retailer-specific process documentation. • Identify opportunities to improve operational efficiency, reduce manual work, and strengthen data accuracy across retail operations. • Support operational reporting related to retailer fulfillment performance, PO accuracy, inventory exceptions, and EDI transaction health. • Assist with root cause analysis and continuous improvement initiatives across retail operations workflows.

•Conduct deep‑dive quantitative analyses to uncover trends, diagnose issues, and support strategic decisions. •Use statistical techniques and data modeling to transform raw data into meaningful insights. •Ensure data accuracy and analytical rigor across all deliverables. •Build and maintain dashboards, automated reports, and performance metrics using modern BI tools. •Translate business needs into scalable reporting solutions that improve visibility and decision‑making. •Continuously refine reporting assets for clarity, usability, and impact. •Partner with teams across operations, product, finance, and leadership to understand goals and deliver data‑driven recommendations. •Present findings in a clear, compelling way to both technical and non‑technical audiences. •Support cross‑team initiatives by aligning stakeholders around shared metrics and insights. •Identify inefficiencies in workflows, reporting processes, and data pipelines. •Lead root‑cause analyses and propose improvements that enhance operational performance. •Contribute to best practices for data quality, reporting standards, and analytical processes. •Provide informal coaching to junior analysts, helping them build technical and analytical skills. •Share tools, documentation, and best practices to elevate the team’s capabilities. •Support onboarding and knowledge‑sharing efforts.

Role Description The Director of Provider Operations is the operational owner of the provider experience across Blue Zones Health’s medical groups, delegated MSO, and RBO and IPA networks. The role carries two core accountabilities: - Running the network smoothly by reactively and proactively eliminating the operational friction that burdens providers and disrupts patient care. - Representing the network as a standing operational voice internally at BZH and externally to health plans to shape policies and practices. In a delegated managed care environment, the provider experience succeeds or fails at the operational level, i.e., whether: - Claims adjudicate correctly - Authorizations process on time - Referrals handoffs complete - Provider data is accurate - Contracts translate into what providers receive This Director was created to own it: - Resolution of issues end-to-end - Educating and communicating with providers - Maintaining the integrity of provider data and contracts - Representing the BZH network with a prepared, consistent voice Qualifications - Bachelor's degree in Healthcare Administration, Business, Nursing, or related field - 7+ years of progressive experience in healthcare operations, provider relations, managed care, or health plan/MSO/RBO/IPA administration - Demonstrated experience working across claims, utilization management, and provider-facing functions simultaneously - In-depth knowledge of medical claims processing, prior authorization workflows, and referral management in a managed care or delegated environment - Experience with RBO, IPA, MSO, and/or delegated model operations, including payer delegation requirements and oversight - Strong command of HIPAA, CMS, and applicable state regulatory requirements (e.g., DMHC, DIFS) governing provider operations and compliance - Proven ability to lead cross-functional teams and manage competing priorities in a fast-paced environment - Advanced proficiency with claims platforms (e.g., EZ-CAP, TriZetto, QNXT, Availity) and electronic health record/care management systems Requirements - Master's degree (MHA, MBA, MPH) or equivalent advanced experience (preferred) - Experience with NCQA accreditation and HEDIS measure management in a delegated environment (preferred) - Lean, Six Sigma, or equivalent process improvement certification (preferred) - Coding or billing background (CPC, CPMA, or equivalent) a plus (preferred) - Bilingual capabilities aligned with the patient/provider population served (preferred) Company Description

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions. • The ability to rapidly move from one critical task to another. • Accurately confirm job milestones are completed correctly and on time. • Following all process and communication standards within multiple platforms. • Ability to stay independently informed by reviewing all communications provided throughout the company platforms. • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.