• Be part of a team with rotating shifts that cover a 24/7 operation • Update training and support documentation • Respond to and manage new and existing trouble tickets (aka “on-call duty”) • Perform tier 1 support level remediations: example restart the application … • Document troubleshooting steps, status, diagnostic results, root cause analysis • Engage higher tier support when required, including vendor engagement • Present incident outage report • Execute defined procedures and perform mass updates • Participate in Change Management activities • Complete predefined periodic checklists and develop suggestions for automation

• Execute targeting and personalization activities in Adobe Target (audiences, offers). • Manage incoming marketing requests and convert them into actionable targeting setups. • Collaborate with web integrators to deliver targeted components and content. • Use RTCDP segments and profile attributes for audience targeting. • Perform end-to-end QA, including audience validation and experience rendering. • Maintain documentation for activities, requirements, and workflows. • Provide light strategic guidance on personalization opportunities (~20%).

• Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. • This position is the conduit between sales, manufacturing, and our customers. • Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical). • Collect, analyze, and define field problems as well as help drive the internal and external resolution. • Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns. • Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills. • Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner. • Generate reports to communicate and build a database of customer feedback and knowledge. • Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.

• Develop and maintain strong relationships with internal and external lending partners to structure effective syndicated credit solutions • Lead discussions and develop resolution strategies for distressed loans while keeping stakeholders informed and aligned • Negotiate complex loan terms and prepare detailed credit underwriting packages with clear recommendations for approvals, renewals, and amendments • Conduct in-depth financial analysis, including financial statements, projections, and cash flow modeling, to support sound credit decisions • Assess commercial real estate security by analyzing market trends, borrower strength, and collateral performance • Manage and monitor a portfolio of syndicated loans, ensuring compliance, strong performance, and proactive risk mitigation • Identify and pursue new business opportunities while actively managing and growing existing partner pipelines • Provide strong oversight on management of distressed loans and other account management activities • Stay informed on economic trends and industry developments impacting the syndication portfolio • Provide advisory support and mentorship to team members, sharing specialized knowledge and best practices • Contribute to continuous improvement initiatives and cross-functional projects to enhance operational efficiency • Ensure adherence to policies, regulatory requirements, and industry standards in all syndication activities