Role Description As our Patient Access Supervisor, you will lead the daily operations of the Registration department, actively monitoring, coordinating, and evaluating all staff activities to guarantee the best and quickest service for our patients. Daily, you will provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients. You will be responsible for the daily administration of tasks, delivering exceptional customer service, and achieving high patient satisfaction. Success in this role requires a dedication to operational excellence, fostering a patient-centric environment, and ensuring efficient, high-quality patient access services. - Researches inquiries, complaints and requests by internal/external customers and takes appropriate steps, within scope of position, to resolve errors or issues; - Communicates resolution to all interested parties. - Monitors annual budget to control overtime and facilitate compliance; - Keeps higher level management informed of all issues with potential for budgetary impact. - Participates in the development of, and implements, new/revised guidelines, procedures, processes and/or training materials in support of assigned function/work unit to facilitate regulatory compliance; - Assures that employees understand and apply internal guidelines appropriately; Qualifications - Bachelors in related discipline and one year of related work experience that would demonstrate attainment of the requisite job knowledge/abilities; - Three years of work experience in the discipline that would demonstrate attainment of the requisite job knowledge/abilities or - Masters in related discipline.

• Deputize for the COO, providing leadership across global operations, strategic priorities, and major business initiatives; serve as second-in-command ensuring continuity of decision-making and execution. • Represent Operations with Executive Leadership, the Board, investors, and key customers; translate corporate strategy into operational plans and long-term growth roadmaps, partnering with Product, Development, Construction, Finance, Legal, Security, and Commercial teams. • Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience). • Ensure robust compliance frameworks are maintained across all operating regions, including regulatory obligations, customer commitments, certifications, and internal controls. • Oversee business continuity, disaster recovery, and crisis management processes are maintained, tested, and continuously improved, lead RCA and executive response for major incidents. • Drive continuous improvement, standardization, and efficiency across regions, embedding best practice and operational discipline. • Provide executive oversight of the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, escalation management and service continuity across the portfolio. • Lead the global safety program, ensuring strong safety culture, regulatory compliance, risk management, and consistent standards across all regions. • Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of in-life critical assets. • Partner with Development, Construction, and Engineering to embed operational requirements in new designs and retrofits; standardize commissioning, integrated systems testing, and operational handover. • Establish executive relationships with key hyperscale, enterprise, and strategic customers; own oversight of escalations and ensure timely resolution and clear communication. • Lead operational service delivery to consistently achieve SLAs and contractual commitments, drive transparency through reporting, service reviews, and improvement planning. • Support commercial and sales teams during major customer pursuits, due diligence, and operational solution development. • Lead operational OpEx and CapEx planning and delivery, with accountability for forecasting, cost control and financial performance against plan. • Partner with Finance on cost modelling for new sites, expansions, customer opportunities, and strategic investment plans; supporting commercial decision-making and capital allocation. • Oversee long-term capacity planning across power, space, cooling, staffing, and infrastructure; lead operational due diligence and integration for acquisitions and expansion. • Develop hiring and workforce strategies to support new campus openings, expansions, and long-term operational capability; Take a lead in establishing new regional structures to facilitate growth. • Own operational energy strategy, including procurement, resilience planning, renewables, efficiency, and utility relationships. • Ensure compliance with regulatory, environmental, H&S, and industry certification requirements (ISO, SOC, customer-specific programs). • Develop resilience strategies addressing grid constraints, utility risks, climate-related impacts, and infrastructure vulnerabilities. • Drive adoption of automation, infrastructure technology, and digital tools to improve monitoring, maintenance, reporting, and operational efficiency. • Manage strategic supplier and vendor relationships, ensuring service quality, resilience, innovation, and value for money. • Lead, coach, and develop operational leaders and teams; build succession planning frameworks. • Foster a high-performance culture of accountability, collaboration, innovation, and continuous improvement; provide regular reporting on operational performance, talent, safety, risk, and strategic progress.

• Manage consumption-based billing processes, including both Direct and Marketplace billing models • Ensure all billing validations and control checks are performed to maintain high levels of accuracy • Perform reconciliations between Marketplace billing data and NetSuite billing outputs, identify variances, and drive resolution • Review invoices and ensure adherence to company policies and contractual terms • Drive continuous improvement in billing workflows and automation • Perform daily analysis, exception review, and system reconciliations to ensure accurate reporting • Create and maintain reports, dashboards, and saved searches in NetSuite to support business needs • Develop and execute ad hoc queries and analysis for business insights and decision-making • Take full ownership of billing controls & ensure smooth month-end and quarter-end close cycles with no delays or escalations • Identify and implement process improvements, automation, and efficiency initiatives

• Steuerung und Weiterentwicklung eines Netzwerks von ca. 6-8 externen Service Centern in der Region Westdeutschland • Sicherstellung von Qualität, Produktivität und Kosten im operativen Betrieb • Durchführung von Audits und Ableitung nachhaltiger Verbesserungsmaßnahmen • Verantwortung für Reporting, Bestände und relevante KPIs • Aufbau und Pflege von Beziehungen zu Subunternehmern inkl. Verhandlungssupport • Umsetzung und Rollout von Optimierungsprojekten • Sicherstellung der Einhaltung von Qualitäts- und Sicherheitsstandards