• Deputize for the COO, providing leadership across global operations, strategic priorities, and major business initiatives; serve as second-in-command ensuring continuity of decision-making and execution. • Represent Operations with Executive Leadership, the Board, investors, and key customers; translate corporate strategy into operational plans and long-term growth roadmaps, partnering with Product, Development, Construction, Finance, Legal, Security, and Commercial teams. • Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience). • Ensure robust compliance frameworks are maintained across all operating regions, including regulatory obligations, customer commitments, certifications, and internal controls. • Oversee business continuity, disaster recovery, and crisis management processes are maintained, tested, and continuously improved, lead RCA and executive response for major incidents. • Drive continuous improvement, standardization, and efficiency across regions, embedding best practice and operational discipline. • Provide executive oversight of the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, escalation management and service continuity across the portfolio. • Lead the global safety program, ensuring strong safety culture, regulatory compliance, risk management, and consistent standards across all regions. • Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of in-life critical assets. • Partner with Development, Construction, and Engineering to embed operational requirements in new designs and retrofits; standardize commissioning, integrated systems testing, and operational handover. • Establish executive relationships with key hyperscale, enterprise, and strategic customers; own oversight of escalations and ensure timely resolution and clear communication. • Lead operational service delivery to consistently achieve SLAs and contractual commitments, drive transparency through reporting, service reviews, and improvement planning. • Support commercial and sales teams during major customer pursuits, due diligence, and operational solution development. • Lead operational OpEx and CapEx planning and delivery, with accountability for forecasting, cost control and financial performance against plan. • Partner with Finance on cost modelling for new sites, expansions, customer opportunities, and strategic investment plans; supporting commercial decision-making and capital allocation. • Oversee long-term capacity planning across power, space, cooling, staffing, and infrastructure; lead operational due diligence and integration for acquisitions and expansion. • Develop hiring and workforce strategies to support new campus openings, expansions, and long-term operational capability; Take a lead in establishing new regional structures to facilitate growth. • Own operational energy strategy, including procurement, resilience planning, renewables, efficiency, and utility relationships. • Ensure compliance with regulatory, environmental, H&S, and industry certification requirements (ISO, SOC, customer-specific programs). • Develop resilience strategies addressing grid constraints, utility risks, climate-related impacts, and infrastructure vulnerabilities. • Drive adoption of automation, infrastructure technology, and digital tools to improve monitoring, maintenance, reporting, and operational efficiency. • Manage strategic supplier and vendor relationships, ensuring service quality, resilience, innovation, and value for money. • Lead, coach, and develop operational leaders and teams; build succession planning frameworks. • Foster a high-performance culture of accountability, collaboration, innovation, and continuous improvement; provide regular reporting on operational performance, talent, safety, risk, and strategic progress.

• Manage consumption-based billing processes, including both Direct and Marketplace billing models • Ensure all billing validations and control checks are performed to maintain high levels of accuracy • Perform reconciliations between Marketplace billing data and NetSuite billing outputs, identify variances, and drive resolution • Review invoices and ensure adherence to company policies and contractual terms • Drive continuous improvement in billing workflows and automation • Perform daily analysis, exception review, and system reconciliations to ensure accurate reporting • Create and maintain reports, dashboards, and saved searches in NetSuite to support business needs • Develop and execute ad hoc queries and analysis for business insights and decision-making • Take full ownership of billing controls & ensure smooth month-end and quarter-end close cycles with no delays or escalations • Identify and implement process improvements, automation, and efficiency initiatives

• Steuerung und Weiterentwicklung eines Netzwerks von ca. 6-8 externen Service Centern in der Region Westdeutschland • Sicherstellung von Qualität, Produktivität und Kosten im operativen Betrieb • Durchführung von Audits und Ableitung nachhaltiger Verbesserungsmaßnahmen • Verantwortung für Reporting, Bestände und relevante KPIs • Aufbau und Pflege von Beziehungen zu Subunternehmern inkl. Verhandlungssupport • Umsetzung und Rollout von Optimierungsprojekten • Sicherstellung der Einhaltung von Qualitäts- und Sicherheitsstandards

Role Description We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Qualifications - Passionate about contributing to rapid growth. - Alignment with core values: Stay Curious, Have Empathy, Be Accountable. Requirements - None specified. Benefits - Competitive Salary & Stock Options - Health Benefits - New Hire Home-Office Setup: One-time USD $500 - Monthly Stipend: USD $150 per month via a Brex Card Company Description Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision. - Licensed financial services company serving hundreds of financial institutions across 40 countries with institutional-grade APIs. - Includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 9 million brokerage accounts. - A diverse global team of experienced engineers, traders, and brokerage professionals. - Deep commitment to open-source contributions and fostering a vibrant community. - Backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator. - A dynamic team of 380+ globally distributed members.