Role Description The Lead Sales Enablement – Renewals Field-Facing Manager is responsible for driving the effectiveness and performance of the Renewals organization by enabling teams to maximize customer retention, contract renewals, and expansion opportunities and provides a point of coordination for go-to-market leadership. This role serves as a strategic partner to Renewals leadership, ensuring teams are equipped with the skills, tools, messaging, and insights required to proactively manage customer lifecycles, mitigate churn risk, and increase net revenue retention (NRR). This role requires deep expertise in renewals motions, customer lifecycle management, and value-based selling, along with a strong understanding of sales methodologies, forecasting, and enablement practices. It also requires the ability to coach teams toward improved renewal execution, negotiation, and customer value articulation. By focusing on both leading indicators (health scores, renewal pipeline coverage, risk signals) and lagging outcomes (renewal rates, expansion conversion, churn), this role directly contributes to improving retention, growing account value, and driving predictable recurring revenue. This role reports to the GTM Field Sales Enablement Leader. Qualifications - 7+ years of experience in sales, renewals, customer success, or sales enablement, preferably in a subscription-based B2B SaaS environment - Proven experience supporting or executing renewals motions, retention strategies, or account lifecycle management - Data-driven mindset and strong understanding of: Renewals forecasting and pipeline management, churn drivers and mitigation strategies, customer health scoring and usage-based indicators Requirements - Establish and drive a comprehensive renewals enablement strategy and cadence aligned to retention targets and revenue goals - Translate business priorities (NRR, gross retention, churn reduction) into enablement programs, plays, and execution frameworks - Partner with leadership to optimize renewal motions including early engagement, multi-threading, and value reinforcement - Assess skill gaps across renewals managers and develop targeted programs focused on: - Churn mitigation & risk identification - Customer value realization & ROI storytelling - Renewal negotiation & objection handling - Expansion/cross-sell identification within renewals cycles - Develop and deliver renewals-specific content, including: - Renewal playbooks - Risk mitigation frameworks - Renewal call guides and talk tracks - Competitive displacement & save plays - Ensure alignment with Product, Marketing, and Customer Success to deliver consistent lifecycle messaging - Provide direct coaching to Renewals Managers and leaders - Participate in renewal forecast and account review calls to reinforce best practices - Act as a trusted advisor to sales leadership on improving renewal performance - Analyze renewals performance data to identify improvement areas - Monitor leading indicators (e.g., adoption signals, usage trends, customer sentiment) to proactively guide enablement priorities - Partner across Sales, Customer Success, Product, and Marketing to ensure: - Aligned messaging across the customer lifecycle, including integration of product roadmap and value messaging into renewals conversations - Facilitate sharing of best practices across renewals teams and regions - Stay current on industry trends, competitive positioning, and pricing strategies impacting renewals outcomes Benefits - The base salary for this position is $115,100 to $165,450 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. - The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. - The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. - Learn more about UKG’s benefits and rewards at UKG Benefits .

Role Description The Lead Sales Enablement – Renewals Field-Facing Manager is responsible for driving the effectiveness and performance of the Renewals organization by enabling teams to maximize customer retention, contract renewals, and expansion opportunities. This role serves as a strategic partner to Renewals leadership, ensuring teams are equipped with the skills, tools, messaging, and insights required to: - Proactively manage customer lifecycles - Mitigate churn risk - Increase net revenue retention (NRR) This role requires deep expertise in renewals motions, customer lifecycle management, and value-based selling, along with a strong understanding of sales methodologies, forecasting, and enablement practices. It also requires the ability to coach teams toward improved renewal execution, negotiation, and customer value articulation. By focusing on both leading indicators (health scores, renewal pipeline coverage, risk signals) and lagging outcomes (renewal rates, expansion conversion, churn), this role directly contributes to improving retention, growing account value, and driving predictable recurring revenue. This role reports to the GTM Field Sales Enablement Leader. Qualifications - 7+ years of experience in sales, renewals, customer success, or sales enablement, preferably in a subscription-based B2B SaaS environment - Proven experience supporting or executing renewals motions, retention strategies, or account lifecycle management - Data-driven mindset and strong understanding of: - Renewals forecasting and pipeline management - Churn drivers and mitigation strategies - Customer health scoring and usage-based indicators Requirements - Demonstrated ability to build and deliver high-impact enablement programs that drive measurable improvements in: - Renewals rates - Expansion revenue - Sales productivity - Experience in coaching field teams on: - Renewals negotiations - Value selling and ROI conversations - Executive-level customer conversations - Strong understanding of various sales methodologies and best practices - Proven ability to create, curate, develop, and facilitate high-quality learning and go-to-market content across instructor-led, virtual, and self-paced formats that engage audience, drives adoption, and delivers measurable results - Ability to build relationships and influence stakeholders at all levels - Familiarity with renewals tooling (e.g., Gainsight, Salesforce, Clari, churn analytics platforms) - Experience driving programs tied to: - Net Revenue Retention (NRR) - Gross Retention (GRR) - Expansion and upsell motions - Bachelor's degree in Business, Marketing, or related field Benefits - Base salary for this position is $115,100 to $165,450 annually - Opportunity to significantly increase total earnings through a performance-based incentive compensation plan - Plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation - Base pay offered may vary depending on skills, experience, job-related knowledge, and work location - Learn more about UKG’s benefits and rewards at UKG Benefits

• Provide management, guidance, and technical oversight of all new and existing emergency response and recovery projects throughout the project cycle. • Effectively manage talent for emergency response and recovery programs and supervise. • Oversee technical assistance and capacity strengthening activities in emergency response and recovery for staff and partner organizations. • Lead the development of program learning and dissemination of promising practices and lessons learned. • Contribute to the proactive pursuit of opportunities for new funding to ensure growth of the program office emergency response and recovery portfolio. • Oversee the identification, assessment and strengthening of partnerships relevant to emergency response and recovery.

• Lead ongoing development, coordination, and oversight of the WelbeHealth FWA Prevention Program, including the prevention, detection, documentation, investigation, and resolution of potential FWA across WelbeHealth operations • Partner and coordinate with operational leadership to ensure alignment with all federal and state program integrity requirements, as well as industry best practices • Collaborate with Compliance leadership to establish, update, and maintain policies, procedures, and monitoring systems supporting FWA prevention and compliance • Provide subject-matter expertise and guidance to internal stakeholders on regulatory compliance matters related to FWA prevention and operations • Develop and deliver FWA prevention training programs for team members at all levels • Develop and maintain relationships with external entities, including CMS, law enforcement, vendors, and partner agencies, related to investigations and reporting requirements • Collaborate with internal auditors, legal counsel, and operational teams to support internal and external audits and investigations, ensuring timely and accurate responses, as well as track, analyze, and report on program integrity metrics, trends, and outcomes to the Senior Director, Corporate Compliance and oversight bodies as appropriate