Role Description The Lead Sales Enablement – Renewals Field-Facing Manager is responsible for driving the effectiveness and performance of the Renewals organization by enabling teams to maximize customer retention, contract renewals, and expansion opportunities. This role serves as a strategic partner to Renewals leadership, ensuring teams are equipped with the skills, tools, messaging, and insights required to: - Proactively manage customer lifecycles - Mitigate churn risk - Increase net revenue retention (NRR) This role requires deep expertise in renewals motions, customer lifecycle management, and value-based selling, along with a strong understanding of sales methodologies, forecasting, and enablement practices. It also requires the ability to coach teams toward improved renewal execution, negotiation, and customer value articulation. By focusing on both leading indicators (health scores, renewal pipeline coverage, risk signals) and lagging outcomes (renewal rates, expansion conversion, churn), this role directly contributes to improving retention, growing account value, and driving predictable recurring revenue. This role reports to the GTM Field Sales Enablement Leader. Qualifications - 7+ years of experience in sales, renewals, customer success, or sales enablement, preferably in a subscription-based B2B SaaS environment - Proven experience supporting or executing renewals motions, retention strategies, or account lifecycle management - Data-driven mindset and strong understanding of: - Renewals forecasting and pipeline management - Churn drivers and mitigation strategies - Customer health scoring and usage-based indicators Requirements - Demonstrated ability to build and deliver high-impact enablement programs that drive measurable improvements in: - Renewals rates - Expansion revenue - Sales productivity - Experience in coaching field teams on: - Renewals negotiations - Value selling and ROI conversations - Executive-level customer conversations - Strong understanding of various sales methodologies and best practices - Proven ability to create, curate, develop, and facilitate high-quality learning and go-to-market content across instructor-led, virtual, and self-paced formats that engage audience, drives adoption, and delivers measurable results - Ability to build relationships and influence stakeholders at all levels - Familiarity with renewals tooling (e.g., Gainsight, Salesforce, Clari, churn analytics platforms) - Experience driving programs tied to: - Net Revenue Retention (NRR) - Gross Retention (GRR) - Expansion and upsell motions - Bachelor's degree in Business, Marketing, or related field Benefits - Base salary for this position is $115,100 to $165,450 annually - Opportunity to significantly increase total earnings through a performance-based incentive compensation plan - Plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation - Base pay offered may vary depending on skills, experience, job-related knowledge, and work location - Learn more about UKG’s benefits and rewards at UKG Benefits