• Lead, coach, and develop a team of Account Experts; • Oversee the Chinese speaking book of business and take ownership of regional customer health, retention, and client success; • Monitor churn risk, adoption, engagement, renewal readiness, and overall account performance; • Support the team with complex, strategic, high-value, or at-risk customer accounts; • Coach Account Experts on ecommerce strategy, email and SMS marketing, product adoption, retention, renewals, and difficult customer conversations; • Ensure APAC customers are successfully onboarded and receive the right guidance across setup, migration, warmup, campaigns, automations, and ongoing account growth; • Review customer dashboards, team performance, workload, and open issues to ensure timely follow-up and strong execution; • Own first-level customer escalations for the book of business; • Drive consistency in customer communication, account planning, QBRs, documentation, and best-practice sharing; • Share customer insights, risks, trends, and feedback with the Customer Success team; • Foster a culture of accountability, ownership, collaboration, and continuous improvement.

• Kundenbetreuung & Vor-Ort-Support: Beratung zum Einsatz diagnostischer Geräte und zur Befund-/Laborparameter-Interpretation, Installation/Inbetriebnahme, Sicherstellung der Funktionalität sowie Einweisung und Nachschulung des Praxis-/Klinikpersonals. • Bearbeitung ad-hoc fachlicher Anfragen und Unterstützung bei tierhalterspezifischen Empfehlungen; Umsetzung fachlicher Kampagnen und Betreuung von Meinungsbildner*innen. • Training & Wissensvermittlung: Durchführung von In-Clinic-Seminaren, Moderation von Round Tables und Mitwirkung an Tierhalter*innen-Veranstaltungen. Bereitstellung klinischer/wissenschaftlicher Informationen (inkl. Literaturrecherche) sowie Bearbeitung von Anfragen/Beschwerden und fachliche Klärung veterinärmedizinischer Einwände. • Gebietsmanagement & Vertrieb: Strategische Gebiets- und Kundenentwicklung durch regelmäßige Besuche, Verkauf von Diagnostikgeräten und Verbrauchsmaterialien inkl. Identifikation neuer Verkaufschancen. Umsatzverantwortung mit Monitoring, Potentialanalysen, Aktionsplänen, Besuchsdokumentation sowie Auftrags- und Reklamationsbearbeitung und Neukund*innengewinnung. • Markt & interne Zusammenarbeit: Markt- und Wettbewerbsbeobachtung, Ableitung relevanter Insights sowie Unterstützung von Außendienstkolleg*innen bei labordiagnostischen Fragestellungen. Sicherstellung von Wissenstransfer und wissenschaftlichem Austausch mit internen Stakeholdern (z. B. Medical, Marketing/Produktmanagement, ABM/AVM/NVS).

Role Description The Account Manager is responsible for the strategic management and growth of a portfolio of global accounts, supporting 3Sixty Accounts within the Reside organization. This role serves as the primary relationship owner, ensuring exceptional service delivery, strong client satisfaction, and long-term partnership success across multiple regions. The Account Manager will lead retention and growth strategies, monitor performance against key KPIs, and identify opportunities through proactive engagement, data-driven insights, and cross-functional collaboration. Success in this role requires a strong understanding of client goals, service expectations, and operational capabilities to align internal teams and deliver measurable value. What you’ll be doing: - Account Management & Growth Strategy: - Manage a portfolio of global accounts, ensuring understanding of SLA’s, execution of service delivery, SLA adherence, while concurrently building strong relationships and driving consistent engagement. - Develop and execute account plans focused on retention, growth, and long-term partnership value. - Identify expansion opportunities within existing accounts, including new service offerings, geographies, and volume growth. - Drive revenue growth across assigned accounts through strategic upselling and cross-functional alignment. - Partner with leadership to define and execute account-specific goals, KPIs, and success metrics. - Conduct regular business reviews, presenting performance insights, trends, and strategic recommendations. - Performance & Insights: - Analyze account performance using data analytics tools and dashboards to inform decision-making and identify improvement opportunities. - Monitor key metrics including revenue performance, service delivery quality, and client satisfaction. - Translate data insights into actionable strategies that improve retention and drive growth. - Ensure consistent reporting, forecasting, and tracking of account performance against goals. - Service Delivery & Operational Excellence: - Ensure consistent execution of service delivery aligned with contractual expectations and internal standards. - Act as the primary escalation point for account-related issues, driving timely resolution and continuous improvement. - Collaborate across internal teams (Operations, Finance, Supply, and Customer Experience) to ensure alignment and seamless delivery. - Lead root cause analysis and corrective action planning where needed to improve outcomes. - Client Engagement & Relationship Management: - Serve as the primary point of contact for assigned accounts, building trusted advisor relationships at multiple levels. - Maintain a deep understanding of client business goals, challenges, and evolving needs. - Proactively communicate value delivered, progress against goals, and strategic opportunities. - Drive client satisfaction, loyalty, and advocacy through consistent, high-quality engagement. - Cross-Functional Leadership: - Partner with internal stakeholders across regions to ensure consistent global account management practices. - Align internal teams around account priorities, timelines, and deliverables. - Support special initiatives and strategic projects that advance company objectives and account outcomes. - Ensure accuracy and integrity of account data across systems and reporting platforms. Qualifications - Degree in Business, Management, or related field preferred. - Minimum of 1 year in account management, customer success, or client-facing roles. - Experience managing complex, multi-region or global accounts. - Demonstrated success in driving retention, expansion, and revenue growth. - Experience leading cross-functional initiatives and managing competing priorities. Requirements - Strong global account management and relationship-building skills. - Proven ability to drive retention, growth, and revenue within complex accounts. - Experience coaching, training, developing, and motivating others. - Exceptional communication, presentation, and stakeholder management skills. - Ability to influence cross-functional teams and drive alignment. - Highly organized with strong time management and prioritization skills. - Proficiency in data analysis tools and CRM systems. - Excellent PC skills, specifically in Microsoft Office Suite – Oscar is a plus. - Experience in the Global Mobility, Temporary Housing, or Hotel backgrounds are preferred. - Willingness to travel for client reviews and conferences, once a quarter at a minimum. Benefits - Competitive Pay - Medical, Dental, and Vision Insurance - 401k and Employer Match - Paid Holidays and Vacation Time - Quarterly & Annual Success Share Bonus Program - Volunteer Program - Tuition Reimbursement Program - Learning & Development Opportunities - Employee Referral Program - Employee Assistance Program

Role Description As a Senior PPC Manager, you will take strategic and operational responsibility for sophisticated Paid Search accounts for well-known clients across different industries and international markets. - Develop future-ready strategies for established search platforms. - Translate complex data into clear recommendations. - Continuously improve performance through structured testing, automation, and advanced campaign management. - Explore emerging opportunities across AI-driven advertising environments, including ChatGPT and other platforms. - Work closely with clients and international specialists. - Contribute expertise to the development of best-in-class standards. - Help shape our Paid Search and AI advertising offering. - Join an international, remote-first environment with genuine ownership and direct client impact. Qualifications - At least five years of hands-on experience managing complex Paid Search or PPC accounts, ideally in an agency or international environment. - Deep expertise in Google Ads and a strong understanding of how bidding, tracking, conversion journeys, landing pages, feeds, and commercial objectives interact. - The ability to analyse complex data, identify the highest-impact opportunities, and translate insights into clear strategic actions. - A confident, consultative approach to working with clients, including the ability to challenge assumptions and communicate effectively with senior stakeholders. - A structured, proactive, and highly independent way of working in a remote environment. - Full professional proficiency in both German and English is essential. Requirements - Take end-to-end ownership of complex, high-budget Paid Search accounts across multiple markets and platforms. - Develop advanced, data-driven Paid Search strategies aligned with commercial objectives and measurable business growth. - Turn complex performance data into clear recommendations, prioritised actions, and continuous optimisation. - Act as a trusted strategic advisor to senior client stakeholders and identify new opportunities for profitable growth. - Lead strategic presentations, workshops, and pitches while contributing to best-in-class standards across our Paid Search practice. Benefits - Work from anywhere in South Africa with flexible working hours and a remote-first culture built on trust. - Take on high-impact projects for well-known international clients and see the measurable results of your work. - Join a highly skilled, collaborative team that combines strategic thinking with a strong hands-on mindset. - Enjoy genuine ownership, short decision-making paths, and the freedom to shape strategies, processes, and new ideas. - Keep growing through professional development, knowledge-sharing sessions, and direct collaboration with experienced specialists.