Reside

Role Description The Account Manager is responsible for the strategic management and growth of a portfolio of global accounts, supporting 3Sixty Accounts within the Reside organization. This role serves as the primary relationship owner, ensuring exceptional service delivery, strong client satisfaction, and long-term partnership success across multiple regions. The Account Manager will lead retention and growth strategies, monitor performance against key KPIs, and identify opportunities through proactive engagement, data-driven insights, and cross-functional collaboration. Success in this role requires a strong understanding of client goals, service expectations, and operational capabilities to align internal teams and deliver measurable value. What you’ll be doing: - Account Management & Growth Strategy: - Manage a portfolio of global accounts, ensuring understanding of SLA’s, execution of service delivery, SLA adherence, while concurrently building strong relationships and driving consistent engagement. - Develop and execute account plans focused on retention, growth, and long-term partnership value. - Identify expansion opportunities within existing accounts, including new service offerings, geographies, and volume growth. - Drive revenue growth across assigned accounts through strategic upselling and cross-functional alignment. - Partner with leadership to define and execute account-specific goals, KPIs, and success metrics. - Conduct regular business reviews, presenting performance insights, trends, and strategic recommendations. - Performance & Insights: - Analyze account performance using data analytics tools and dashboards to inform decision-making and identify improvement opportunities. - Monitor key metrics including revenue performance, service delivery quality, and client satisfaction. - Translate data insights into actionable strategies that improve retention and drive growth. - Ensure consistent reporting, forecasting, and tracking of account performance against goals. - Service Delivery & Operational Excellence: - Ensure consistent execution of service delivery aligned with contractual expectations and internal standards. - Act as the primary escalation point for account-related issues, driving timely resolution and continuous improvement. - Collaborate across internal teams (Operations, Finance, Supply, and Customer Experience) to ensure alignment and seamless delivery. - Lead root cause analysis and corrective action planning where needed to improve outcomes. - Client Engagement & Relationship Management: - Serve as the primary point of contact for assigned accounts, building trusted advisor relationships at multiple levels. - Maintain a deep understanding of client business goals, challenges, and evolving needs. - Proactively communicate value delivered, progress against goals, and strategic opportunities. - Drive client satisfaction, loyalty, and advocacy through consistent, high-quality engagement. - Cross-Functional Leadership: - Partner with internal stakeholders across regions to ensure consistent global account management practices. - Align internal teams around account priorities, timelines, and deliverables. - Support special initiatives and strategic projects that advance company objectives and account outcomes. - Ensure accuracy and integrity of account data across systems and reporting platforms. Qualifications - Degree in Business, Management, or related field preferred. - Minimum of 1 year in account management, customer success, or client-facing roles. - Experience managing complex, multi-region or global accounts. - Demonstrated success in driving retention, expansion, and revenue growth. - Experience leading cross-functional initiatives and managing competing priorities. Requirements - Strong global account management and relationship-building skills. - Proven ability to drive retention, growth, and revenue within complex accounts. - Experience coaching, training, developing, and motivating others. - Exceptional communication, presentation, and stakeholder management skills. - Ability to influence cross-functional teams and drive alignment. - Highly organized with strong time management and prioritization skills. - Proficiency in data analysis tools and CRM systems. - Excellent PC skills, specifically in Microsoft Office Suite – Oscar is a plus. - Experience in the Global Mobility, Temporary Housing, or Hotel backgrounds are preferred. - Willingness to travel for client reviews and conferences, once a quarter at a minimum. Benefits - Competitive Pay - Medical, Dental, and Vision Insurance - 401k and Employer Match - Paid Holidays and Vacation Time - Quarterly & Annual Success Share Bonus Program - Volunteer Program - Tuition Reimbursement Program - Learning & Development Opportunities - Employee Referral Program - Employee Assistance Program