Role Description We are seeking an experienced Patient Transportation & Insurance Verification Specialist to support the authorization and verification of patient transport services. This role goes beyond basic dispatching. It requires strong critical thinking, ownership, and the ability to navigate complex booking scenarios to ensure every possible avenue is explored to successfully secure transport. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Key Responsibilities - Verify patient insurance coverage for transportation services - Coordinate with in-network transportation providers to arrange patient rides - Manage complex booking scenarios requiring problem-solving and alternative solutions - Ensure all possible options are exhausted to secure transport for patients - Communicate effectively with medical insurance providers, patients, and internal teams - Maintain accurate records of bookings, verifications, and communications - Take ownership of cases from initiation through to successful resolution Qualifications - Minimum 2+ years of experience in insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation - Strong understanding of US healthcare or insurance-related workflows and healthcare transportation - Exceptional English communication skills - Proven ability to think critically and resolve complex coordination challenges - Strong organizational and time management skills - Client-service mindset with a proactive, solutions-driven approach - Ability to work independently and take ownership of tasks If you are not contacted within 14 working days, please consider your application unsuccessful.

Establish and manage commercial escrow accounts, process transactions, ensure compliance with regulations, and provide exceptional customer service while coordinating with cross-functional teams to mitigate risks and enhance operational efficiency.

• Potenciar tu crecimiento profesional • Integrarse a nuestro equipo de alto desempeño • Manejar la venta de servicios ofrecidos por la empresa

• Engage with inbound clients and financial advisors • Conduct thorough needs analysis to identify coverage gaps and financial goals • Recommend and sell life, long-term care, and disability insurance solutions • Deliver a high-quality, consultative client experience via phone and virtual channels • Partner with financial advisors and referral sources on client cases • Explain product options, strategies, and planning concepts clearly • Provide guidance on estate, business, and insurance planning fundamentals • Maintain knowledge of term, whole life, UL, VUL, LTC, and DI products • Educate clients and advisors on product features and benefits • Assist with advanced concepts such as coverage design, 1035 exchanges, and needs analysis • Contribute ideas to improve sales processes and marketing effectiveness • Participate in ongoing training