Axon logo
Axon

Formerly known as TASER International, Axon is a leading safety technology company offering smart weapons, cameras, evidence management, and automated reporting

Professional Services Manager, Fleet

Location

United States

Posted

2 days ago

Salary

$66K - $105.6K / year

Seniority

Lead

No structured requirement data.

Job Description

Professional Services Manager, Fleet

Axon

Role Description Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Your Impact: This is a post-sale, customer-facing, front-line role with primary duties of deploying network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience. What You'll Do - Location: Remotely from the United States - Travel: On the road 100% (Mon-Fri), domestic - Identify and implement solutions within minimal assistance in a fast-paced environment. - Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations. - Conduct training sessions with customer technical points or contact and end users on Axon specific product applications. - Create accurate computer network diagrams and documentation for design and planning of network communication systems. - Customer coordination and execution of field commissioning tests. - Deliver timely and detailed project deployment reports. - Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale. - Escalate product irregularities and problems to Product Managers during site deployments. - Maintain regular and predictable attendance. - Synchronize the operation of Axon products as they apply to the Fleet solutions. - Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products. - Troubleshoot applications, computers, networks and products. - Validate the quality of 12V DC sub-contractor installations. Qualifications - Ability to perform job functions from any location with minimal oversight. - Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required. - Flexibility to take on additional projects and adapt to changes in priorities. - Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment. - Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.) - 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred) - Basic understanding of 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician) - Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred). - Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking. - Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN. - A valid driver’s license is required and must be maintained throughout employment. Benefits - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices

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