• 100% remote | Deployment in Münster and surrounding area • As a Service Technician / Mechatronics Technician (m/f/d) you ensure that our specialized laboratory and device systems at customer sites in the Münsterland region operate reliably at all times. • You are the central point of contact for all technical matters and ensure systems run stably while minimizing downtime. • You combine technical expertise with direct customer contact—both remotely and on-site. • You assume full technical responsibility for customers in the greater Münster area and ensure systems operate reliably and stably. • As the main contact person you support the customer in daily operations and assist with all technical questions. • You independently carry out installations and commissioning and bring new systems safely online. • You plan maintenance and service calls independently and execute them efficiently. • In case of faults you investigate root causes in a structured manner and find long-term solutions—both remotely and on-site. • You perform repairs and troubleshooting in a targeted and responsible manner. • In addition, you actively ensure smooth and continuous operation of the systems. • You keep track of system conditions at all times, detect anomalies early and prevent unplanned outages. • You derive preventive service activities from system data and implement them accordingly. • In critical situations you provide on-site emergency support, analyze problems quickly and coordinate next steps with the Service Headquarter. • You maintain close communication with the Service Headquarter and report in a structured way on system status, ongoing issues and potential escalations. • For complex issues you work closely with internal specialist departments and actively contribute your expertise.

• Deliver high-quality technical support, troubleshooting issues remotely or on-site to ensure system reliability and customer satisfaction • Conduct installations, commissioning and training of new equipment at customer sites, ensuring seamless integration into workflows • Perform routine maintenance and inspections to prevent equipment failures and ensure long-term performance • Maintain accurate service and support records, generating detailed reports after customer visits • Provide feedback to internal teams about customer experience and opportunities for improvement • Collaborate with global teams to enhance Nanolive’s service protocols

Role Description As a Field Application Engineer (FAE), you will play a key role within AMD’s Embedded Technical Sales team, supporting customers across the Nordic region. You’ll work at the forefront of adaptive computing technologies (FPGA, SoC, and x86), partnering directly with leading companies across industries such as Industrial, Datacenter, Robotics, Healthcare, and Aerospace & Defense. This is a highly customer-facing role where you will collaborate closely with engineers, architects, and decision-makers to bring innovative solutions to life. You’ll combine deep technical expertise with a consultative mindset, helping customers solve complex challenges and unlock the full potential of AMD technologies. Along the way, you’ll gain exposure to cutting-edge designs, influence strategic programs, and work alongside a global network of experts in a fast-paced and collaborative environment. Qualifications - Technically strong and naturally curious individual - Enjoys solving complex problems and working directly with customers - Thrives in a dynamic environment - Builds trust quickly and communicates effectively with both technical and non-technical audiences - Takes ownership and brings a proactive, solutions-oriented mindset - Enjoys working at both system-level and detailed technical depth - Adaptable, collaborative, and motivated by impact - Energized by working closely with customers and cross-functional teams Requirements - Experience working with FPGA, SoC, or embedded systems design - Familiarity with AMD adaptive computing platforms (Zynq, Versal, or similar technologies) - Exposure to EDA tools such as Vivado, Quartus, or similar - Experience supporting customers or working in a technical sales or application engineering environment - Understanding of one or more relevant industries such as industrial, datacenter, robotics, healthcare, or aerospace - Strong problem-solving and analytical capabilities - Experience communicating complex technical topics clearly Benefits - AMD benefits at a glance Academic Credentials - Degree in Electrical Engineering, Computer Science, or a related field preferred - Advanced degree or additional certifications considered a plus

• work to develop, design and own technical solutions on the ServiceNow platform • provide administration, application development, maintenance, and technical support • configure robust solutions to the customer utilizing the ServiceNow platform • collaborate with application teams to design and implement data interfaces • coordinate and solve complex technical data and transformation issues • develop, maintain, and execute reports, dashboards, and analytics • support data imports and integrations • maintain the CMDB (including CSDM) • answer technical and application configuration questions • create and maintain system design, operations, and platform documentation • support Knowledge Management and Asset Management processes • maintain certificate management knowledge • plan, execute, monitor, control, and close technical tasks related to configuration • provide software coding and customization • update and maintain a comprehensive testing protocol for ServiceNow instance upgrades • obtain and analyze/interpret business requirements to propose sustainable solutions