Minitube International

• 100% remote | Deployment in Münster and surrounding area • As a Service Technician / Mechatronics Technician (m/f/d) you ensure that our specialized laboratory and device systems at customer sites in the Münsterland region operate reliably at all times. • You are the central point of contact for all technical matters and ensure systems run stably while minimizing downtime. • You combine technical expertise with direct customer contact—both remotely and on-site. • You assume full technical responsibility for customers in the greater Münster area and ensure systems operate reliably and stably. • As the main contact person you support the customer in daily operations and assist with all technical questions. • You independently carry out installations and commissioning and bring new systems safely online. • You plan maintenance and service calls independently and execute them efficiently. • In case of faults you investigate root causes in a structured manner and find long-term solutions—both remotely and on-site. • You perform repairs and troubleshooting in a targeted and responsible manner. • In addition, you actively ensure smooth and continuous operation of the systems. • You keep track of system conditions at all times, detect anomalies early and prevent unplanned outages. • You derive preventive service activities from system data and implement them accordingly. • In critical situations you provide on-site emergency support, analyze problems quickly and coordinate next steps with the Service Headquarter. • You maintain close communication with the Service Headquarter and report in a structured way on system status, ongoing issues and potential escalations. • For complex issues you work closely with internal specialist departments and actively contribute your expertise.