• You conduct (remote) onboarding sessions with physicians and practice teams • You train practices on how to effectively collaborate with our AI receptionist • You serve as the primary point of contact for all customer inquiries • You maintain close communication with our customers and monitor product data to ensure retention and identify upsell opportunities • You triage customer requests and pass technical requirements on to our Forward Deployed Engineers

• Building strong relationships across the livestock industry • Helping farmers and ranchers understand the value and practical application of the eShepherd platform • Managing opportunities throughout the sales journey • Delivering product demonstrations and communicating the value of eShepherd's virtual fencing technology • Supporting customers throughout their journey, from initial engagement to onboarding • Partnering with Business Development Managers and cross-functional teams for customer success • Staying informed on industry trends, competitor activity, and emerging AgTech developments

• Own all email and SMS marketing execution in Klaviyo: campaign calendar, segmentation, A/B testing, deliverability, and performance reporting • Build, maintain, and optimize lifecycle flows including dunning/failed payment recovery, pre-rebill engagement, win-back, cross-sell, gift-to-paid conversion, and new subscriber onboarding • Manage audience segmentation across subscriber types (paid, gift, promo) with different communication strategies for each based on their lifecycle stage and churn profile • Design and execute retention-focused campaigns that reduce voluntary churn and increase subscriber lifetime value • Run the affiliate program: recruit and onboard affiliates, manage communications, track performance, and optimize incentive structures • A/B test subject lines, send times, content, offers, and flow logic with statistical rigor — not just gut feel • Monitor and report on email/SMS channel performance (open rates, click rates, conversion rates, revenue attribution, list health) with written analysis, not just dashboards • Coordinate with the creative team on email and SMS asset needs, providing performance data to inform what gets produced next • Proactively flag deliverability issues, list hygiene problems, and engagement drop-offs before they become crises • Support broader growth initiatives by leveraging the email list (1.6M+ contacts) as a high-leverage owned audience channel

• Du berätst und betreust unsere Kund:innen aus Konzernen und dem gehobenen Mittelstand – vom Onboarding bis in den Betrieb • Du übernimmst Verantwortung für deinen Kundenstamm und steuerst ihn aktiv mit Hilfe von Customer Health Score, Business Reviews und relevanten Business-KPIs in HubSpot • Du identifizierst Cross- und Upselling-Möglichkeiten, um den Kundenwert langfristig zu steigern und die Nutzung unserer Workplace-Management-Software zu maximieren • Dabei stimmst du dich eng mit unseren Account Executives ab und managest proaktiv Deals mit unseren Bestandskunden • Du führst Vertragsverlängerungen eigenständig oder gemeinsam mit den AEs – inklusive Discount-Logik, Auto-Renewal-Steuerung und Risikofall-Management • Du arbeitest mit dem Growth-Team an Whitespace-Initiativen und sorgst dafür, dass entdeckte Potenziale zeitnah und sauber bearbeitet werden • Du gibst Produkt-Feedback strukturiert ans Product Team weiter und bringst die Stimme deiner Kund:innen in unsere Roadmap • Du hinterfragst unsere CS-Prozesse und hilfst mit, sie schlanker und wirkungsvoller zu machen • Du repräsentierst desk.ly auf Messen und Veranstaltungen