• Manage day-to-day IT operations, user support, system availability, and issue resolution • Maintain IT procedures, documentation, system monitoring, and user access management • Support and administer enterprise systems, business applications, and collaboration platforms • Coordinate system maintenance, vendor support, automation, and process improvement initiatives • Support rollout and adoption of digital tools through user training, guidance, and support • Serve as liaison between business users and technology vendors/service providers • Ensure website stability, security, maintenance, hosting, and technical support coordination • Implement basic cybersecurity, access control, and data protection practices • Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery • Prepare operational IT reports and maintain IT asset and system records

• Work remotely while feeling a true sense of belonging • Collaborate with colleagues to support pupils • Reduce surplus admin to maximize focus on pupils' education • Participate in professional development opportunities

• Own the regional P&L including revenue execution, gross margin performance, controllable operating expenses, and EBITDA contribution. • Drive forecast accuracy, backlog visibility, and budget discipline; identify risks and implement corrective actions to deliver plan. • Improve margin through labor productivity, job planning discipline, schedule adherence, reduced rework, and overtime controls. • Lead end-to-end regional execution across branches: weekly operating reviews, performance scorecards, job readiness, and production planning routines. • Ensure traveling teams working within the region are supported, scheduled effectively, safe, and integrated into branch plans. • Establish and sustain a safety-first operating culture and ensure adherence to safety programs and regulatory requirements. • Own regional quality outcomes for all work performed in the region, including service outcomes via dotted-line partnership. • Lead, coach, and develop branch level Ops Managers; enforce consistent leadership routines across branches. • Provide oversight and performance accountability for service coordination within the region (dotted-line influence), warehousing, fleet, facilities readiness, and inventory controls. • Enforce disciplined use of ERP and operating systems to ensure accurate labor capture, job costing, materials usage, receiving, and closeout documentation. • Own regional MOR package: results vs plan, KPI trends, root causes, and corrective actions with owners and due dates.

• Lead all field service operations and enforce consistent service, safety, and quality standards • Directly manage a team of regionally based Manager, Field Services • Own the Field Service Center of Excellence including scheduling, dispatch, quality, closeout, and billing readiness • Build, coach, and develop high-performing field service and COE leadership teams • Ensure field teams are properly staffed, trained, and equipped with tools, systems, vehicles, and PPE • Own field service safety performance and ensure compliance with OSHA and regulatory requirements • Serve as the senior operational owner for strategic and nationwide customers • Partner with Sales and account teams to support contract execution, escalations, and retention • Support EBITDA performance through productivity, labor utilization, and billing accuracy improvements • Partner with Finance to accelerate work closeout, billing timeliness, and revenue realization • Collaborate with Regional Operations, Safety, HR, IT, Fleet, and Supply Chain teams • Lead operational improvement initiatives, system implementations, and growth initiatives