Business Intermediary, Outsourcing, Consulting, Training firm.
IT & Digital Enablement Lead – Africa Operations
Location
Africa
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
IT & Digital Enablement Lead – Africa Operations
Procept Associates Professional Services Limited (Procept Africa)
• Manage day-to-day IT operations, user support, system availability, and issue resolution • Maintain IT procedures, documentation, system monitoring, and user access management • Support and administer enterprise systems, business applications, and collaboration platforms • Coordinate system maintenance, vendor support, automation, and process improvement initiatives • Support rollout and adoption of digital tools through user training, guidance, and support • Serve as liaison between business users and technology vendors/service providers • Ensure website stability, security, maintenance, hosting, and technical support coordination • Implement basic cybersecurity, access control, and data protection practices • Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery • Prepare operational IT reports and maintain IT asset and system records
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering or related discipline
- 3–5 years’ experience in IT operations, systems administration, or technology support
- Experience managing business applications and enterprise systems
- Experience coordinating vendors and technology service providers
- Experience supporting users in professional services or consulting environments is an advantage
- Practical experience supporting collaboration tools, cloud platforms, and digital workplace technologies
- Preferred certifications include: ITIL4 Foundation and higher levels, Microsoft Certifications, AWS or Cloud Fundamentals, Cybersecurity Fundamentals, Project Management Certifications (PMP, PRINCE2, CAPM) are an added advantage
Benefits
- Employees can work remotely
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