Procept Associates Professional Services Limited (Procept Africa) logo
Procept Associates Professional Services Limited (Procept Africa)

Business Intermediary, Outsourcing, Consulting, Training firm.

IT & Digital Enablement Lead – Africa Operations

Location

Africa

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAWSCloudCyber SecurityPMP

Job Description

IT & Digital Enablement Lead – Africa Operations

Procept Associates Professional Services Limited (Procept Africa)

• Manage day-to-day IT operations, user support, system availability, and issue resolution • Maintain IT procedures, documentation, system monitoring, and user access management • Support and administer enterprise systems, business applications, and collaboration platforms • Coordinate system maintenance, vendor support, automation, and process improvement initiatives • Support rollout and adoption of digital tools through user training, guidance, and support • Serve as liaison between business users and technology vendors/service providers • Ensure website stability, security, maintenance, hosting, and technical support coordination • Implement basic cybersecurity, access control, and data protection practices • Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery • Prepare operational IT reports and maintain IT asset and system records

Job Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering or related discipline
  • 3–5 years’ experience in IT operations, systems administration, or technology support
  • Experience managing business applications and enterprise systems
  • Experience coordinating vendors and technology service providers
  • Experience supporting users in professional services or consulting environments is an advantage
  • Practical experience supporting collaboration tools, cloud platforms, and digital workplace technologies
  • Preferred certifications include: ITIL4 Foundation and higher levels, Microsoft Certifications, AWS or Cloud Fundamentals, Cybersecurity Fundamentals, Project Management Certifications (PMP, PRINCE2, CAPM) are an added advantage

Benefits

  • Employees can work remotely

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