Procept Associates Professional Services Limited (Procept Africa)

• Manage day-to-day IT operations, user support, system availability, and issue resolution • Maintain IT procedures, documentation, system monitoring, and user access management • Support and administer enterprise systems, business applications, and collaboration platforms • Coordinate system maintenance, vendor support, automation, and process improvement initiatives • Support rollout and adoption of digital tools through user training, guidance, and support • Serve as liaison between business users and technology vendors/service providers • Ensure website stability, security, maintenance, hosting, and technical support coordination • Implement basic cybersecurity, access control, and data protection practices • Coordinate IT vendors and service providers to ensure effective and cost-efficient service delivery • Prepare operational IT reports and maintain IT asset and system records