Customer Implementation Manager

Location

United States

Posted

23 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Customer Implementation Manager

Canopy Works

Role Description Canopy is looking for a hands-on, customer-focused Implementation Manager to lead the successful rollout of our wearable safety and RTLS technology across hospital systems and enterprise healthcare environments. This role is deeply customer-facing and requires someone who can manage complex deployments from kickoff to go-live — including coordinating hardware logistics, engaging cross-functional stakeholders, and driving time-to-value. - Co-lead customer deployments alongside a Canopy Customer Success Manager, serving as the primary implementation point of contact across 4–7 active projects. - Develop and manage deployment project plans, timelines, and stakeholder alignment in partnership with internal and external teams. - Manage customers to a mutually agreed go-live date based on their readiness, completion of key tasks, and availability of hardware. - Coordinate hardware orders and delivery with Canopy’s internal teams and warehouse vendor to meet deployment milestones. - Manage logistics and execution of device installations, including collaboration with internal teams as well as customer IT, Security, Clinical, HR, Communications/Training, and Executive stakeholders. - Facilitate kickoff sessions, onsite coordination, and milestone meetings to ensure strong engagement across departments. - Track and report on success metrics, time-to-value, and ROI milestones as defined by the customer. - Identify and resolve blockers in partnership with internal teams and external stakeholders. - Ensure a smooth, accountable handoff to the Customer Success Manager post-deployment. - Surface field feedback to Product and Engineering to improve service delivery. - Help identify early customer advocates who can champion Canopy's value. - Approach every project with a “put me in coach” mindset — willingness to take on tasks outside the standard job description to ensure success. - Understand that successful implementation is the foundation for long-term customer health and expansion. Qualifications - 5+ years in a customer-facing implementation, deployment, or onboarding role - Strong experience coordinating cross-functional deployments across multiple departments - Proven ability to work directly with clinical, IT, security, HR, and executive stakeholders - Background in healthcare, medtech, or regulated operational environments - Experience managing hardware logistics or field-based installations - Excellent organizational and communication skills - Proficiency in Microsoft Teams, SharePoint, and Google Suite - Background in customer success, consulting, or field service Requirements - Experience with RTLS, safety tech, or healthcare security systems - Familiarity with healthcare IT and field deployment environments - PMP or similar implementation-focused credential - Experience in a startup or high-growth company with a flexible, generalist culture Location & Travel - Remote (U.S.-based, East of the Mississippi preferred) - Travel: 15–25% during active deployments

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