Canopy Works

Role Description The Senior Customer Success Manager (CSM) at Canopy is responsible for managing a portfolio of high-priority, complex accounts—typically large, multi-site, multi-phase healthcare deployments. This individual will work closely with the Director of Customer Success and SVP of Customer Experience to ensure customer success, drive growth and renewals, and contribute heavily to the strategy, processes, and tools that define and evolve the Customer Success function. The Senior CSM will engage throughout the entire customer lifecycle, from install through renewal, with a focus on executive relationship building, measurable outcomes, and program growth. In addition to managing strategic accounts, the Senior CSM will bring best practices and feedback that help scale Canopy’s success model. Key Responsibilities - Lead and manage a portfolio of strategic enterprise healthcare accounts, ensuring customer satisfaction and success across the lifecycle. - Develop and execute tailored success plans, fostering strong relationships with stakeholders at all levels of the account. - Participate in strategic planning, deployment phases, and go-live milestones to ensure high engagement and smooth onboarding. - Proactively address customer concerns, troubleshoot issues, and coordinate with cross-functional teams to resolve challenges. - Drive retention and expansion strategies in collaboration with Sales and Customer Experience leadership. - Help shape the direction and evolution of Canopy’s Customer Success function by contributing to strategic planning and process development. - Identify scalable practices for onboarding, adoption, retention, and expansion. - Recommend improvements to systems, tools, and workflows that enhance team performance and customer impact. - Partner with Sales, Marketing, Product, Technical Account Services, and Hardware Operations teams to drive customer outcomes and strategic initiatives. - Act as the voice of the customer within Canopy, surfacing feedback to inform product and process development. Qualifications - 8+ years of experience in Customer Success, with a proven track record in managing complex enterprise accounts. - Strong understanding of customer lifecycle management, renewals, and expansion strategies. - Experience managing multi-phase projects across healthcare or SaaS environments. - Excellent communication and stakeholder engagement skills. - Strong problem-solving and proactive execution abilities. - Ability to think strategically and contribute to functional growth. - Experience with CRM tools (Salesforce, HubSpot, etc.). - Growth mindset and adaptability to startup environments. Preferred Qualifications - Experience in healthcare technology, safety/security, or RTLS systems. - Familiarity with change management principles for driving adoption. Benefits - Collaborative, mission-driven work environment. - Opportunities for growth, creativity, and purpose.

Role Description Canopy is looking for a hands-on, customer-focused Implementation Manager to lead the successful rollout of our wearable safety and RTLS technology across hospital systems and enterprise healthcare environments. This role is deeply customer-facing and requires someone who can manage complex deployments from kickoff to go-live — including coordinating hardware logistics, engaging cross-functional stakeholders, and driving time-to-value. - Co-lead customer deployments alongside a Canopy Customer Success Manager, serving as the primary implementation point of contact across 4–7 active projects. - Develop and manage deployment project plans, timelines, and stakeholder alignment in partnership with internal and external teams. - Manage customers to a mutually agreed go-live date based on their readiness, completion of key tasks, and availability of hardware. - Coordinate hardware orders and delivery with Canopy’s internal teams and warehouse vendor to meet deployment milestones. - Manage logistics and execution of device installations, including collaboration with internal teams as well as customer IT, Security, Clinical, HR, Communications/Training, and Executive stakeholders. - Facilitate kickoff sessions, onsite coordination, and milestone meetings to ensure strong engagement across departments. - Track and report on success metrics, time-to-value, and ROI milestones as defined by the customer. - Identify and resolve blockers in partnership with internal teams and external stakeholders. - Ensure a smooth, accountable handoff to the Customer Success Manager post-deployment. - Surface field feedback to Product and Engineering to improve service delivery. - Help identify early customer advocates who can champion Canopy's value. - Approach every project with a “put me in coach” mindset — willingness to take on tasks outside the standard job description to ensure success. - Understand that successful implementation is the foundation for long-term customer health and expansion. Qualifications - 5+ years in a customer-facing implementation, deployment, or onboarding role - Strong experience coordinating cross-functional deployments across multiple departments - Proven ability to work directly with clinical, IT, security, HR, and executive stakeholders - Background in healthcare, medtech, or regulated operational environments - Experience managing hardware logistics or field-based installations - Excellent organizational and communication skills - Proficiency in Microsoft Teams, SharePoint, and Google Suite - Background in customer success, consulting, or field service Requirements - Experience with RTLS, safety tech, or healthcare security systems - Familiarity with healthcare IT and field deployment environments - PMP or similar implementation-focused credential - Experience in a startup or high-growth company with a flexible, generalist culture Location & Travel - Remote (U.S.-based, East of the Mississippi preferred) - Travel: 15–25% during active deployments

Role Description As a Business Development Representative at Canopy, you will be responsible for developing leads and building the sales pipeline in partnership with the marketing and sales teams. This is a great opportunity for candidates who want to work in a fast-paced environment, make a big impact and win as a team to scale a growing business. Position Location: Remote How you’ll make an impact: - Account-based sales development: Research, prospect and qualify named target accounts using a strategic, focused approach that values “quality over quantity.” - Account research: Research target companies and identify key decision makers to better tailor lead follow-up and outreach. - 1:1 sales prospecting: Deliver compelling, personalized messages and offers to key personas such as the VP of Security, Chief Nursing Officer, and VP of Operations to secure first meetings. - Inbound lead follow-up: In partnership with demand generation marketing, follow-up with qualified leads generated from the website and marketing campaigns in a timely manner. - Sales partnership: Coordinate with sales representatives to align on target accounts, handoff leads, share prospect insights, and prepare for first meetings. - Marketing support: Represent Canopy at conferences and virtual events to engage and qualify prospective customers. - Market insights: Provide “voice of customer” feedback and competitive insights to sales, marketing and product teams to improve the offering and go-to-market strategy. Qualifications - Clinical experience in a hospital or the medical field is strongly preferred. - Experience in growing sales pipeline through a targeted account-based outbound approach is a plus. - Strong communication, analytical, and listening skills, with a positive and energetic phone presence. - Strong work ethic with a strong sense of ownership, accountability and a desire to continually improve. Requirements - Exceptional writing skills and verbal communication skills to engage prospective customers. - Strong organizational and time management skills to prioritize daily and weekly activities, specifically following up with leads in a structured manner. - Natural teamwork skills to collaborate with marketing and sales colleagues. - Passion for having an impact on demand generation and sales growth. Benefits - The salary for this position is $110,000 OTE ($70,000 base and $40,000 variable) per year. - Variable compensation is dependent upon individual performance.

Role Description As a Principal Product Manager at Canopy, you will play a pivotal role in driving the development and success of our groundbreaking products and services, all while working from your preferred location. You'll have the opportunity to shape the future and lead cross-functional teams to deliver products that have a meaningful impact on the lives of healthcare workers. Here are some of the exciting responsibilities you'll tackle: - Product Vision: Define and communicate a compelling product vision, strategy, and roadmap that aligns with the company's goals. - Cross-Functional Collaboration: Work closely with engineering, design, marketing, sales and other teams to bring your vision to life. - Market Research: Conduct in-depth market research, customer interviews, and competitive analysis to identify opportunities and drive product innovation. - Requirements Definition: Clearly define product requirements, user stories, and acceptance criteria, ensuring alignment with customer needs and business objectives. - Execution: Lead agile development processes, prioritize features, and ensure the successful delivery of products, all while collaborating remotely with global teams. - Measurement: Establish key performance indicators (KPIs) and analyze product metrics to make data-driven decisions and continuously improve the product. - Stakeholder Communication: Effectively communicate product updates, progress, and changes to stakeholders, both internally and externally. - Team Leadership: Mentor and guide junior product team members, fostering a culture of learning and excellence. Qualifications - Bachelor's or Master's degree in Computer Science, or a related field. - 7+ years of experience in product management, with a track record of successfully launching and growing products. - Proven experience in remote work environments, including collaboration with global teams. - Strong understanding of agile development methodologies and product management best practices. - Exceptional communication and leadership skills, with the ability to influence and inspire cross-functional teams. - Analytical mindset with the ability to use data to drive decisions and measure success. - Passion for staying up-to-date with industry trends and emerging technologies. Benefits - Innovation: Join a team that thrives on innovation and creativity, where your ideas are valued, and your contributions make a real difference. - Growth: We invest in your growth and development, offering continuous learning opportunities, mentorship programs, and a supportive remote work environment. - Impact: Be part of a company that's directly improving the lives of healthcare workers through technology. - Work-Life Balance: We value work-life balance and offer flexibility, remote work options, and a supportive remote culture. - Competitive Compensation: We offer a competitive salary and comprehensive benefits, all while working from your preferred location.

Role Description As a Senior Software Engineer at Canopy, you will play a pivotal role in developing, enhancing, and scaling our groundbreaking products and services from building new features to optimizing existing systems. You'll have the opportunity to work on a wide range of projects that have a meaningful impact on the lives of healthcare workers. Here are some of the challenges you'll tackle: - Innovate: Work on cutting-edge technologies and collaborate with a team of top engineers to design, develop, and implement solutions that have a meaningful impact on healthcare workers' lives. - Mastery: Develop both front-end and back-end components of our applications, ensuring seamless user experiences on top of our robust and scalable Kubernetes platform. - Influence: Participate in brainstorming sessions, code reviews, and architectural discussions to shape the direction of our products and services. - Problem solve: Tackle complex technical problems and find creative solutions to overcome challenges. - Collaboration: Collaborate with cross-functional teams, including designers, product managers, and other engineers, in our remote-first organization to bring innovative ideas to life. - Mentorship: Share your knowledge and expertise with team members, fostering a culture of learning and growth. Qualifications - Bachelor's or Master's degree in Computer Science, Software Engineering, or related field, or equivalent experience. - 5+ years of experience in development. - Proficiency with modern front-end frameworks (e.g. Vue.js and React) and backend technologies, especially Node.js. - Strong experience with cloud platforms (e.g. GCP, AWS, Azure) and Kubernetes. - Familiarity with database systems (SQL and NoSQL), API design, and microservices architecture. - Excellent problem-solving skills and the ability to work independently and collaboratively, particularly in a remote setting. - Passion for staying up-to-date with the latest industry trends and technologies. - Strong communication skills and a collaborative mindset. Benefits - Innovation: Join a team that thrives on innovation and creativity, where your ideas are valued, and your contributions make a real difference. - Growth: We invest in your growth and development, offering continuous learning opportunities, mentorship programs, and a supportive remote work environment. - Impact: Be part of a company that's directly improving the lives of healthcare workers through technology. - Work-Life Balance: We value work-life balance and offer flexible schedules, remote work options, and a supportive remote culture. - Competitive Compensation: We offer a competitive salary and comprehensive benefits, all while working from your preferred location.

Role Description The Sr. Manager of Deployment is responsible for leading Canopy's entire deployment function, ensuring excellence in execution across all RTLS installations. This role oversees a team of Deployment Leads and Field Service Technicians, driving consistency, quality, and efficiency across the deployment organization. The Deployment Manager establishes deployment standards, manages vendor partnerships, optimizes resource allocation, and drives cross-functional collaboration to deliver exceptional customer outcomes. This is a strategic operational leadership role requiring both big-picture thinking and tactical execution expertise. The Sr. Manager of Deployment serves as the driver of deployment excellence, building scalable processes, cultivating team capability, and ensuring seamless coordination across the Customer Experience function. Key Responsibilities - Team Leadership & Development - Lead, mentor, and develop a team of Deployment Leads, providing coaching, performance management, and career development support. - Manage staffing plans and resource allocation for Field Service Technicians across multiple concurrent deployments. - Foster a culture of accountability, quality, and continuous improvement within the deployment organization. - Conduct regular performance reviews and establish clear success metrics for direct reports. - Quality Standards & Process Excellence - Establish and enforce deployment quality standards, methodologies, and best practices across all installations. - Define and monitor key performance indicators (KPIs) for deployment efficiency, quality, cost, and customer satisfaction. - Drive continuous improvement initiatives based on deployment data, lessons learned, and industry best practices. - Develop and maintain deployment playbooks, standard operating procedures, and training materials. - Ensure compliance with healthcare regulations, safety standards, and customer requirements across all sites. - Vendor & Partner Management - Own and manage all vendor relationships related to deployment activities (installation contractors, equipment suppliers, logistics partners, etc.). - Negotiate vendor contracts, service level agreements, and pricing structures to optimize cost and quality. - Evaluate vendor performance regularly and drive accountability to contracted terms. - Identify and onboard new vendors as needed to support business growth and geographic expansion. - Resource Planning & Scheduling - Coordinate master schedules for all Field Service Technicians and Deployment Leads across active projects. - Optimize resource utilization and balance workload across the team to meet deployment commitments. - Partner with Implementation Managers to align deployment resources with project timelines and customer expectations. - Manage deployment capacity planning and forecasting to support business growth. - Cross-Functional Collaboration - Work closely with Customer Experience leadership to ensure alignment on deployment strategy, priorities, and customer outcomes. - Partner with Implementation Management, Customer Success, Product, and Engineering teams to identify handoff points and drive seamless collaboration. - Collaborate with Sales and Solutions Engineering during pre-sales to ensure deployment feasibility and accurate scoping. - Identify cross-functional process improvement opportunities and lead initiatives to close gaps and enhance efficiency. - Serve as the voice of deployment in strategic discussions around product roadmap, go-to-market strategy, and customer experience design. - Strategic Oversight & Reporting - Provide executive visibility into deployment portfolio health, risks, and performance trends. - Analyze deployment data to identify patterns, drive strategic decisions, and inform capacity planning. - Manage deployment budget and cost structures, driving efficiency while maintaining quality standards. - Escalate critical issues and drive resolution of systemic challenges impacting deployment success. Qualifications - 8+ years of experience in deployment operations, field services management, or technical implementation leadership. - 3+ years of people management experience, leading teams of 5+ technical professionals. - Proven track record establishing and scaling deployment operations in a technology or healthcare technology environment. - Strong vendor management experience, including contract negotiation and performance management. - Demonstrated expertise in workforce planning, resource optimization, and scheduling across distributed teams. - Excellent analytical skills with ability to define, track, and drive improvement in operational KPIs. - Experience implementing process improvement methodologies and driving organizational change. - Exceptional communication and stakeholder management skills, with ability to influence across all organizational levels. - Strong business acumen with experience managing budgets and cost optimization. Preferred - Healthcare technology or RTLS deployment experience is strongly preferred. - Experience with complex, multi-site deployment programs. - Familiarity with healthcare regulations, facility operations, and clinical workflows. - Experience working in high-growth SaaS or technology companies. Personal Attributes - Strategic thinker with strong operational execution skills. - Natural leader who builds trust and inspires teams. - Systems thinker who can see connections and optimize across functions. - Problem solver with a bias for action and results. - Comfortable operating in ambiguity and building structure where none exists. - Customer-centric mindset with commitment to quality and excellence. - Willingness to travel up to 50% to support critical deployments and team development. Benefits - The base salary range for this position is $150,000 - 180,000 per year, depending on location, experience and qualifications. - Canopy is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description As a Staff Software Engineer, you will serve as a senior technical leader across multiple product and platform initiatives. You will partner closely with Product, Design, Infrastructure, and Engineering leadership to design and evolve systems that are reliable, scalable, and maintainable as Canopy grows. - Operate horizontally across teams — helping define architecture, improve engineering velocity, raise quality standards, and mentor engineers through influence rather than direct management. - The ideal candidate combines deep technical judgment with pragmatism, strong execution instincts, and the ability to simplify complexity in fast-moving environments. What You’ll Own - Technical Leadership & Architecture - Lead the design and evolution of scalable full-stack systems across frontend applications, backend services, APIs, and platform infrastructure. - Drive architectural decisions that improve reliability, maintainability, performance, and developer velocity. - Identify and address technical debt, scalability bottlenecks, and operational risks before they become business constraints. - Establish and reinforce engineering best practices around observability, testing, security, resiliency, and deployment workflows. - Contribute meaningfully to long-term platform and technical strategy. - Full-Stack Product Development - Design and build modern web applications and services powering mission-critical healthcare workflows. - Develop highly performant frontend experiences using modern frameworks such as React or Vue. - Build backend systems and APIs using Node.js and distributed service architectures. - Collaborate closely with Product and Design to translate ambiguous requirements into elegant technical solutions. - Optimize systems for usability, reliability, and operational scale. - Cross-Functional Influence - Partner across Engineering, Product, Customer Experience, and Operations to solve complex organizational and technical problems. - Act as a force multiplier by improving team decision-making, engineering processes, and development standards. - Facilitate technical discussions and drive alignment across teams with differing priorities. - Help teams balance speed, quality, and long-term maintainability. - Operational Excellence - Improve deployment reliability, monitoring, incident response, and production readiness practices. - Contribute to scaling Canopy’s cloud-native infrastructure and Kubernetes-based platform. - Champion engineering quality through code reviews, design reviews, and operational rigor. - Help define and evolve engineering operating rhythms as the company scales. - Mentorship & Engineering Culture - Mentor and level up engineers through technical guidance, coaching, and example-setting. - Raise the bar on technical craftsmanship and systems thinking across the organization. - Foster a collaborative, high-accountability engineering culture rooted in curiosity, ownership, and continuous improvement. - Contribute to hiring and talent assessment for senior engineering candidates. Qualifications - 8+ years of professional software engineering experience, including significant experience building and scaling production systems. - Demonstrated experience operating at Staff Engineer scope across teams or domains. - Strong expertise in modern full-stack application development. - Deep proficiency with JavaScript/TypeScript ecosystems, including React and/or Vue.js and Node.js. - Experience designing distributed systems, APIs, and service-oriented architectures. - Strong experience with cloud-native infrastructure and Kubernetes in production environments. - Experience working with SQL and NoSQL databases. - Proven ability to influence technical direction without formal authority. - Strong debugging, systems analysis, and architectural problem-solving capabilities. Preferred Experience - Experience in healthcare, safety-critical, or high-availability environments. - Experience scaling SaaS platforms through periods of rapid growth. - Familiarity with event-driven architectures, real-time systems, or location-aware platforms. - Experience improving engineering operational maturity in growing organizations. - Exposure to DevOps, SRE, or platform engineering practices. How We Work At Canopy, strong engineers do more than write code. We value people who: - Care deeply about the customer and mission. - Act with intention and intellectual curiosity. - Own outcomes, not just tasks. - Win together through collaboration and trust. We are building an engineering culture that prioritizes high standards, thoughtful execution, and continuous improvement — without ego or heroics. Why Join Canopy - Work on technology with real-world impact in healthcare environments. - Influence architecture and engineering direction at a critical stage of company growth. - Operate with high autonomy and meaningful ownership. - Collaborate with a mission-driven, highly capable team. - Help shape how a scaling engineering organization operates. Canopy is an equal opportunity employer committed to building diverse teams and an inclusive environment for all employees. If you're excited about the opportunity to work on groundbreaking projects, collaborate with a talented team, and make a positive impact on the lives of healthcare workers, we'd love to hear from you. Join us in making a difference, from anywhere in the world, and apply now! The base salary range for this position is $200k - $230k per year, depending on location, experience and qualifications. Canopy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.