Jonas Club Software

• Configure, train, and implement the Jonas Club software, both onsite and remotely, delivering quality results • Build and maintain Client relations; understanding and motivating clients through integrity and trust • Consult with clients and review their current work process to assess their needs • Assist clients to create and meet milestones while continuing to monitor project budgeted hours • Discuss requirements and explain functionality to both technical and non-technical individuals or groups

• Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition. • Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements. • Build and maintain Client relations; understanding and motivating clients through integrity and trust • Consult with clients and review their current work process to assess their needs • Assist clients to create and meet milestones while continuing to monitor project budgeted hours • Discuss requirements and explain functionality to both technical and non-technical individuals or groups • Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process. • Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites

• Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition. • Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements. • Build and maintain Client relations; understanding and motivating clients through integrity and trust • Consult with clients and review their current work process to assess their needs • Assist clients to create and meet milestones while continuing to monitor project budgeted hours • Discuss requirements and explain functionality to both technical and non-technical individuals or groups • Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process. • Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites

• Manage new customer implementations from kickoff through launch • Serve as the primary point of contact for club leadership during onboarding • Establish clear timelines and guide clients step by step through the process • Work closely with club executives, accounting teams, and IT contacts to ensure a smooth and successful rollout • Integrate client data from Jonas Club Software systems into MetricsFirst dashboards • Configure and organize financial and operational data so it displays clearly and accurately • Review financial reports and reconcile numbers to ensure dashboards align with official statements • Partner with client IT teams and vendors to support system connections, with internal support as needed • Test dashboards before launch to confirm accuracy and clarity • Host engaging training sessions for senior management and executive teams • Teach clients how to navigate dashboards and interpret their data with confidence • Help leadership teams understand how analytics can support better decision making • Encourage adoption by demonstrating the practical value of data visibility