• acts as a main point of contact for claims specific questions for the case managers • serves as a mentor for new hires as well as supports new hiring training • takes an active role in refresher training and development of existing staff • ensures case managers are utilizing appropriate risk management skills to secure the appropriate claim outcome • conducts manager reviews/audits of claims as necessary to ensure overall quality • provides the appropriate coaching and feedback to case managers as needed • monitors KPIs and reports to ensure service levels and commitments are met, working with case managers as needed • monitors and adjusts workload balancing for case managers • provides support to management in facilitating team meetings/ huddles • may periodically manage complex cases and customer escalations • elevates any trends and/or coaching opportunities to the leadership team • completes special projects and/or ad hoc assignments as requested by leadership • performs other related duties as required

• Develop and maintain our SaaS platform using modern web technologies. • Collaborate with product and design teams to build user-friendly and scalable solutions. • Write clean, maintainable, and efficient code. • Troubleshoot and debug applications. • Stay up-to-date with emerging trends and technologies in web development.

• Start-up, commissioning and preventative maintenance along with repairs at customer sites. • Understanding customer requirements and working closely with them on existing systems  • Informing the customer about obsolete equipment and stimulating replacement of old equipment that cannot be repaired anymore • Create accurate reports on all executed activities as well as the findings reported by the customer • Use and maintain all measuring equipment and tools optimally and timely calibrate these according to the procedures

• Lead the design, development, and implementation of solutions on the Skadina platform. • Provide technical leadership and mentorship to development teams. • Translate business requirements into technical solutions. • Review code and ensure adherence to development standards and best practices. • Coordinate with architects, business analysts, and QA teams to ensure successful delivery. • Support system integration, testing, deployment, and post-production activities. • Troubleshoot and resolve complex technical issues. • Ensure application performance, security, and scalability. • Prepare technical documentation and knowledge transfer materials.