"Empowering Excellence, Ensuring Continuity, Uninterrupted Success"
NOC Analyst II
Location
South Africa
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
NOC Analyst II
Prime System Solutions
• Monitor network and system performance continuously using monitoring tools and software throughout the overnight shift. • Identify, troubleshoot, and resolve complex network and system issues; act as an escalation point for Analyst I team members. • Perform system and network device configurations and deployments in coordination with Backup Specialists and Toolset Orchestration Specialists. • Monitor and respond promptly to alerts and notifications from network and system monitoring platforms. • Maintain accurate and up-to-date documentation of network and system configurations, incidents, and changes. • Ensure all tickets are properly created, notated, and updated to accurately account for time and actions taken. • Provide timely, clear communication on network and system issues to internal and external stakeholders. • Manage personal workload effectively to ensure Service Level Agreements (SLAs) are consistently met. • Collaborate with cross-functional teams to resolve incidents and implement solutions. • Mentor and train NOC Analyst I on network and system monitoring best practices. • Participate in on-call rotation and respond to after-hours incidents as required. • Perform additional duties as assigned by management.
Job Requirements
- 3+ years of experience in network and system monitoring, NOC operations, or a related field.
- Associate's degree in Computer Science, Information Technology, or a related field — or equivalent hands-on work experience.
- Advanced knowledge of networking concepts including load balancing, VPN, and firewall management.
- Solid understanding of server and operating system concepts, including Windows and Linux environments.
- Strong analytical and problem-solving skills with a structured troubleshooting approach.
- Excellent verbal and written communication skills for effective stakeholder updates.
- Ability to work independently and collaboratively in a fast-paced, team-oriented NOC environment.
- Strong attention to detail with ability to prioritize and manage multiple concurrent tasks.
- Criminal Justice Information Systems (CJIS) clearance — mandatory post-employment requirement.
- Willingness to work overnight shifts, including mandatory Saturday and Sunday availability.
- NICE TO HAVE**
- Experience with ConnectWise (ticketing), Kaseya VSA, OpenDNS, and/or PRTG monitoring platforms.
- Prior experience supporting government, municipal, or public sector IT environments.
- Familiarity with MSP service delivery models and multi-client infrastructure management.
- CCNA, CompTIA Network+, Security+, or equivalent certifications.
- Prior experience mentoring or leading junior NOC analysts.
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