Role Description Hi, we're Oscar. We're hiring a Senior Analyst, Regulatory Complaints to join our Compliance Team. The Sr. Analyst, Regulatory Complaints is an important resource for regulators, with responsibility for providing responses to potential concerns from State DOIs. You will: - Partner with internal business departments to resolve member and provider complaints. - Identify issues and trends. - Provide written resolution to regulators. - Contribute to the development of relationships with regulators. - Be a resource to teammates in the resolution of complaints. You will report into the Sr. Manager, Regulatory Operations. Work Location: This is a remote position, open to candidates who reside in: - Arizona - Florida - Georgia - Illinois - Iowa - Kansas - Michigan - Missouri - Nebraska - New Jersey - New York - North Carolina - Ohio - Pennsylvania - South Carolina - Tennessee - Texas - Virginia You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. If you live within commutable distance to our New York City office (in Hudson Square) or our Tempe office (off the 101 at University Ave), you will be expected to come into the office at least three days each week. Otherwise, this is a remote / work-from-home role. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. Qualifications - 3+ years of experience in health insurance customer service, claims, appeals, or Regulatory team. - 2+ years of experience working with regulators. Requirements - Experience resolving health insurance claims and appeals (bonus points). - Experience with the individual market health insurance plans (bonus points). - Experience working cross-functionally with internal business partners (bonus points). Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.

• Lead investigations into complex events, determine the scope and severity of incidents, escalation needs, urgency, and gather relevant evidence • Lead incident root cause analysis, identify attack vectors, and affected systems • Execute incident response actions end-to-end – including rapid containment of threats, eradication of malicious artifacts, and system restoration • Lead threat hunting operations across a global, distributed technology environment • Proactively hunt for indicators of compromise and hidden threats in logs, network traffic, and endpoint telemetry • Continuously tune SIEM/EDR detection rules, thresholds, and automation playbooks—automating repetitive response actions • Leverage threat intelligence to enrich analysis and response • Stay up to date on new vulnerabilities and adversary tactics adjusting monitoring rules and detection strategies • Conduct proactive threat hunting operations to map adversary techniques, uncover stealthy threats, and close gaps in standard detection coverage coordinate with cross-functional teams (IT, DevOps, Business, etc.) during high-impact incidents and translating complex technical findings into clear, actionable insights for non-technical stakeholders • Work closely with global SOC team members and collaborate with colleagues in other regions (e.g. joint investigations or hand-offs) to ensure seamless coverage and knowledge sharing • Document repeatable investigation steps, findings, and actions taken for each incident type in a clear and concise manner • Prepare incident reports and contribute to post-incident review meetings, highlighting what occurred, how it was resolved, and recommendations to prevent future occurrences

• Configure, maintain, and administer physical and virtual servers, ensuring they operate efficiently and securely; • Design, implement, and manage complex infrastructure architectures, including servers, networking, storage, and cloud services; • Administer operating systems, perform updates and patches, and troubleshoot system-related issues; • Troubleshoot network connectivity and performance issues; • Deploy, configure, and manage cloud services; • Implement monitoring tools to track system performance and ensure infrastructure security; • Maintain accurate documentation of configurations, procedures, and infrastructure and cloud policies; • Handle critical infrastructure and cloud incidents, coordinating rapid responses and solutions to minimize downtime; • Provide technical support to end users and to junior and mid-level analysts to resolve infrastructure and cloud service issues; • Participate in projects to plan and implement infrastructure improvements, such as server upgrades, system migrations, and network expansions; • Ensure infrastructure and cloud services comply with internal policies, regulations, and security standards; • Work collaboratively with other IT professionals, such as developers, system administrators, and security specialists, to meet organizational needs; • Stay up to date with new infrastructure and cloud features and continuously improve technical skills and knowledge related to IT; • The professional will work in the IaC (Infrastructure as Code) team, developing automations and solutions for provisioning and configuring cloud resources using Terraform.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Customer Onboarding and Partnership Overview Mastercard's Franchise Onboarding and Partnership team drives growth for new and existing customers, by delivering innovative onboarding solutions into Mastercard ecosystem through our Mastercard Brand licensing. Role The Senior Analyst will be part of the team responsible for the customer onboarding and licensing activities in Brazil, supporting the full customer lifecycle. This includes enabling solutions like crypto card programs, cross-border issuance, and prepaid programs. The role involves close collaboration with external customers and internal teams (Account Managers, Legal, AML, Regulatory), and managing key initiatives and projects that are strategically relevant to our organization. The ideal candidate is passionate about the customer experience journey, new technologies and platforms related to financial services and/or products. Highly motivated, self-driven, business oriented, intellectually curious, analytical and with an entrepreneurial mindset. Key Responsibilities Manage customer onboarding and enablement activities, supporting the full customer lifecycle. Build and maintain close relationships with customers and prospects, ensuring smooth and timely onboarding aligned with Mastercard standards. Coordinate onboarding and enablement activities in partnership with internal teams such as Account Management, Legal, Risk, AML and other support areas. Act as a senior point of contact for complex internal and external requests, ensuring clarity, alignment and effective execution. Perform operational and data analysis to identify process improvement opportunities, efficiency gains and potential bottlenecks. Coordinate key initiatives and activities with Mastercard Global teams, ensuring alignment with global models and standards. Support Franchise teams in the definition and evolution of standards for solutions and enablement models. Develop and maintain reporting, dashboards and status updates on key initiatives, activities and team workload. Contribute with senior input to the structuring and optimization of processes, controls and operational routines to support business scale. Proactively identify and resolve issues, maintaining strong focus on customer experience and business objectives. All About You Experience in Financial Services, preferably within the payments or fintech ecosystem. Previous experience with customer onboarding, lifecycle management, operations, enablement or similar functions. Strong analytical skills, with hands-on experience working with data, reports, controls and documentation. Proven ability to manage multiple initiatives and stakeholders simultaneously, in a dynamic environment. Solid process management and continuous improvement skills. Excellent written and verbal communication skills, with the ability to engage both internal and external audiences. Senior, self-driven, detail-oriented and results-focused profile. Fluent in Portuguese and English; Spanish is a plus. Collaborative, business-oriented and customer-focused mindset. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.