• Own end-to-end parcel strategy, including carrier mix, service levels, and cost structure across national and regional carriers • Lead all parcel RFPs and negotiations, whether through 3PL carrier programs or Coterie’s own contracts, with a relentless focus on blended cost per order, accessorial reduction, and long-term rate leverage. • Build a carrier strategy optimized for our order profile, with deep expertise in dimensional weight, oversize/handling charges, zone skipping, residential delivery, and other cost drivers. • Design and own automated parcel invoice auditing and cost analysis, handling highly variable formats, evolving carrier charge logic, and complex accessorial structures. • Define and track the parcel KPIs that actually matter: blended cost per order, zone mix, dim utilization, accessorial rate, carrier mix efficiency, service-level performance, and budget vs. actuals. • Own the parcel relationship with our 3PL partner, ensuring carrier performance, billing accuracy, and SLA adherence across daily fulfillment operations.

• This position is responsible for the operational excellence of our Systems and Service teams in both the US and Canada. • Includes the assessment of technician skills and the creation, preparation, and delivery of Technical Training material for Employees. • Support technicians on questions they have while in the field. • Create SOPs, templates, test sheets and reports as well as preparing technicians for certification exams. • Act as mentors in our apprentice programs. • Represent the organization at trade shows by providing presentations and papers. • Build relationships with technical schools by sitting on boards to develop curriculum and attending activities and recruiting fairs. • Evaluate best practices in the region and determine standardization plan. • Work with counterparts and company SMEs to create field SOPs and standardized templates. • Lead process improvement initiatives. • Deliver engaging training materials through hands on, live and virtual training independently or in collaboration with internal and external SMEs. • Incorporate data and assessments to measure the success of training course(s) and materials and analyze course feedback; use data to make program improvements and adjustments. • Follow and achieve compliance, accreditation, and business goals including NETA Certification requirements and participation. • Act as a liaison to technical schools in the territory and provide guidance for curriculum and participate in activities at the school including recruiting fairs.

• Research and identify high-potential partnership opportunities in the active adult sector and support outreach to schedule meetings. • Independently lead discovery and pitch meetings with prospective rental partners to present the program, answer questions, and manage next steps through launch. • Conduct initial outreach and qualification for builder partnership opportunities, coordinating and scheduling meetings with the Director of Sales for Builder Partnerships once a prospect is ready for executive discussion. • Prepare internal market data and maintain presentation materials for partnership pitch meetings. • Coordinate partnership launches by working with content, tech, and marketing teams on community pages, lead routing, integrations, and promotions. • QA and test new partner community pages to ensure accuracy, functionality, and proper lead flow. • Support ongoing partner relationships through regular check-ins focused on lead quality, reporting, and new marketing opportunities. • Track outreach activity, partnership status, and key deliverables, and share updates during team meetings.

• Lead Operations Consulting to deliver fit-for-purpose solutions to prospects, customers, and partners in a cohesive, expeditious, repeatable, scalable, and profitable way • Facilitate the achievement of all established project/program/POC metrics (goals/success criteria/KPIs/ROI) agreed to by Sales Engineers and prospects/customers/partners • Decrease Proof of Concept (POC) length and increase POC conversion rates. • Ensure the execution of the Production roll-out of the final solution goes smoothly by documenting, communicating, and memorializing the final solution (post POC) and handing off a comprehensive solution, to the Product Operations team, that can be executed by the rest of the organization • Establish best practices, establish metrics, and collect and analyze data and feedback from prospects, customers and partners in order to leverage data into actionable insight/tasks/enhancements • Manage prospects’, customers’, and partners’ perceptions of their relationship with the Glory brand resulting from all their interactions with solutions during projects/programs/POCs