Applications Analyst I, II, Senior Location: Little Rock, Arkansas, USA Address: Corporate HQ, 201 Worthen Dr, Little Rock, Arkansas Arrangement: Hybrid Job Type: Full-time Travel: Yes – Approximately 10% Department: Information Technology Job Description: We believe in supporting our employees through a fantastic benefits package: - Competitive and transparent pay with bonus opportunities - Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance - Relocation bonus (if applicable) - Hybrid working environment for positions that are eligible - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP **PLEASE NOTE:** **SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.** COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Sr. Applications Analyst Salary range: $87,950 – $112,190 Applications Analyst II Salary range: $77,900 – $99,325 Applications Analyst I Salary range: $64,060 – $78,465 Overview The Applications Analyst job family supports and maintains the applications and databases that enable critical daily operations for Southwest Power Pool. These systems have major reliability, economic, and safety impacts, making accurate and dependable application performance essential. All levels are responsible for troubleshooting software issues, supporting end users, resolving application and usability problems, and ensuring the effective operation of assigned systems. Analysts collaborate with IT teams, SPP departments, and external vendors to ensure business needs are met. Higher‑level analysts (Senior and II) operate with minimal supervision, demonstrate deeper subject‑matter expertise, and provide mentoring and guidance. Analyst I works with supervision while developing core competencies. Core Responsibilities Shared responsibilities across all levels include: - Installing, configuring, maintaining, and supporting assigned application systems. - Monitoring, investigating, and resolving system issues or abnormalities. - Addressing customer‑reported issues in a timely manner. - Participating in a 24/7/365 on‑call rotation. - Multi‑tasking and supporting complex, integrated systems. - Maintaining an understanding of business and technical system requirements. - Participating in SDLC and project lifecycle phases (requirements, design, testing, environment support, release deployment, cross‑team coordination). - Creating and maintaining technical documentation. - Recommending and implementing system, process, and documentation improvements. - Continuing to develop technical skills within assigned focus areas. - Performing assigned tasks and special projects. - Providing training to others in areas of expertise. - Complying with corporate and departmental policies including SOC1 and FERC CIP controls. Additional responsibilities by level: Senior Applications Analyst - Acts as subject matter expert across applications and technologies. - Works with architects and developers on system architecture, security, upgrades, and improvements. - Serves as deeper technical liaison across departments and vendors. Applications Analyst II - Develops efficient, centralized methods for managing systems. - Provides guidance to other team members. Applications Analyst I - Supports systems hands‑on while developing deeper technical knowledge. Qualifications - Bachelor’s Degree in Computer Science, Information Technology, related field, or equivalent experience. - (Senior Applications Analyst) 6 years of applicable IT application administration/support experience, or equivalent blend of education and experience. - (Applications Analyst II) 3 years of IT development or support experience. - (Applications Analyst I) No additional experience requirement beyond the bachelor’s degree. Preferred Qualifications - (Senior and Analyst II) Two or more years of applicable utility industry experience - (Senior) Basic understanding of SPP’s core business model Other Requirements - Knowledge of Microsoft Windows, Unix, or Linux operating systems. - Experience with application development/support methodologies and database management systems. - Effective troubleshooting, analytical, and problem‑solving skills. - Strong written and verbal communication skills. - Understanding of SDLC and project lifecycle practices. - Strong customer service and organizational skills. - Skills in scripting, SQL, analyzing error/event logs, and data analysis (higher proficiency expected for Senior and Analyst II). - Minimal travel (approximately 10%) required for all levels. Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. Travel Required - Yes. Approximately 10% Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Role Description Ready to say goodbye to the boring, traditional 9-5 routine and embrace a dynamic and exciting work environment that puts you in control? This position offers you the flexibility to set your own schedule and complete exciting tasks using an innovative web-based evaluation tool. A Day in the Life of a Media Search Analyst: - Comprehensive assessment of diverse task categories, including music, video, books, podcasts, and home pod evaluations. - Analyzing and evaluating search outcomes for App Store Content. - Conducting research using online tools to assess and validate query accuracy and intent. - Applying market expertise in conjunction with provided directives to evaluate the relevance and purpose of task-related information for your specific market. Join us today and be a key player in our community revolutionizing digital media content! Qualifications - No previous professional experience is required to apply to this role. - Working on this project will require passing the basic requirements and going through a standard assessment process. - This is a part-time long-term project, and your work will be subject to standard quality assurance checks during the term of this agreement. Requirements - Full Professional Proficiency in the English and Chinese (Traditional) language. - Resident in Hong Kong for the last year consecutively, with familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Hong Kong. - Email address associated with an Apple ID and experience with Apple products. - Up-to-date familiarity with prevailing trends in applications, music & video, with a keen interest in internet research. - Flexibility to work across a diverse set of task types, including news, audio tasks, and relevance. - Daily access to a broadband internet connection, computer, and relevant software. - Independent working ability and adaptability to innovative methodologies and processes with great attention to detail and exceptional communication skills. - While a High School degree or higher certification is preferred, we are open to candidates with exceptional skills and talent. - Additional incentives provided throughout the assessment process. Benefits - Earn on your free time - be your own boss. - Flexible schedule that fits your lifestyle. - Long-term project, get paid per task. - Get support from a global AI community. - Join a dynamic and innovative team that is making a difference in the world!

• Monitor network and system performance continuously using monitoring tools and software throughout the overnight shift. • Identify, troubleshoot, and resolve complex network and system issues; act as an escalation point for Analyst I team members. • Perform system and network device configurations and deployments in coordination with Backup Specialists and Toolset Orchestration Specialists. • Monitor and respond promptly to alerts and notifications from network and system monitoring platforms. • Maintain accurate and up-to-date documentation of network and system configurations, incidents, and changes. • Ensure all tickets are properly created, notated, and updated to accurately account for time and actions taken. • Provide timely, clear communication on network and system issues to internal and external stakeholders. • Manage personal workload effectively to ensure Service Level Agreements (SLAs) are consistently met. • Collaborate with cross-functional teams to resolve incidents and implement solutions. • Mentor and train NOC Analyst I on network and system monitoring best practices. • Participate in on-call rotation and respond to after-hours incidents as required. • Perform additional duties as assigned by management.

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