• Responsible for field implementation of the Novus C.O.W.S. program in US and Canada, with some opportunity for international travel, in collaboration with other members of the C.O.W.S. team. • Provide technical assistance with cow comfort field work and research, including analysis of qualitative and quantitative data, and presenting at customer and industry events. • Strong knowledge of the Novus Ruminant product line and support joint sales strategies combining C.O.W.S. with product propositions. • Support sales of ruminant products in collaboration with Novus sales managers through leveraging C.O.W.S. service. • Build customer relationships and share industry knowledge to help customers, farmers and cattle. • Provide marketing intelligence, proactively sharing unique tools and taking responsibility for personal development. • Gather, collate, and analyze data of cow comfort measures on dairy farms, using lying time, lameness, and management metrics. • Work with ruminant technical teams to develop and implement analyses of cow comfort measures to meet customer needs, supporting innovation of new techniques and analyses. • Draft lay articles and tools for use in the field in collaboration with marketing, legal and sales. • Gain insight & grow relationships with producers, key customers, and distributors to understand pains and decision-making drivers. • Promote growth of ruminant product sales in US and Canada. • Collaborate with sales managers or technical team to coordinate visits and communicate message points to identify accounts as needed. • Utilize CRM (Sales Force) platform to monitor customer activity and progress towards goals. • Participate in all Novus team training exercises and opportunities to ensure personal growth and development. • Provide proper stewardship of Novus resources; adhere to SG&A budget and investigate areas to more effectively manage cost. • Compliance to the Novus Management System (NMS), Novus Integrity System (NIS), and all policies and procedures related to position assignment. • Professionally represent Novus International at all times by adhering to the highest ethical standards.

• Gathering, collating, and analyzing data of cow comfort measures on dairy farms. • Responsible for field implementation of the Novus C.O.W.S. program in the Western region of US. • Provide technical assistance with cow comfort field work and research, including analysis of qualitative and quantitative data. • Presenting at customer and industry events. • Support sales of ruminant products in collaboration with Novus Sales managers through leveraging C.O.W.S. service. • Build customer relationships and share industry knowledge to help customers, farmers and cattle. • Provide marketing intelligence, proactively sharing unique tools. • Participate in events such as trade shows, conferences, symposiums, customer trips, customer meetings, and internal meetings. • Adhere to the Novus Management System (NMS), Novus Integrity System (NIS), and all policies and procedures related to position assignment.

• Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software • Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations • Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development • Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization • Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch • Partner closely with FTZ Product and Engineering leadership as the internal SME • Serve as the senior technical point of contact for Top FTZ enterprise accounts

• Drive business development opportunities for CAMP by becoming a trusted colleague and on-site representative for a key CAMP partnership • Determine the needs of the partnership by building relationships, identify overall impact on the business, and working to co-create solutions or escalate issues • Support on-site deliveries of new aircraft and work to capture these customers on CAMP through presentations and product demonstrations that communicate the value delivered by the CAMP service • Identify opportunities to improve the relationship with this key partner, drive new business, and enhance our value • Work cross-functionally with our Product, Operations, and Sales teams to make sure the partner has the best possible experience related to CAMP’s services • Become an expert in the CAMP external and internal products and develop working knowledge of the CAMP enterprise solution • Understand customer requirements and configure CAMP’s product offerings to drive efficiency and meet customer’s specifications • Clearly articulate features and differentiate CAMP’s product offerings across new and existing CAMP customers • Draft and deliver targeted presentations • Record, manage and track customer issues through final resolution • Perform post-resolution follow-ups of customer issue requests