FTZ Support Team Lead

GeneralGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 1979H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

3 hours ago

Salary

$100K - $125K / year

Seniority

Senior

Bachelor Degree2 yrs expEnglish

Job Description

FTZ Support Team Lead

QAD

• Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software • Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations • Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development • Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization • Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch • Partner closely with FTZ Product and Engineering leadership as the internal SME • Serve as the senior technical point of contact for Top FTZ enterprise accounts

Job Requirements

  • 2+ years of direct experience in Foreign-Trade Zone (FTZ) operations, preferably administering a zone using QAD FTZ software
  • Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI)
  • Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone
  • Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ
  • Strong understanding of how software, specifically FTZ software, uses integration to process transactions
  • The ability to troubleshoot and review integration files is a strong plus
  • Previous experience leading or mentoring, ideally in a globally distributed environment
  • Exceptional stakeholder management skills; ability to confidently navigate high-pressure situations with enterprise FTZ operators and internal executive leadership
  • Ability to understand how issues should be triaged based on how they affect customer’s operations and compliance

Benefits

  • U.S. benefits package includes medical, dental and vision coverage
  • A 401(k) plan with company match
  • Short-term and long-term disability coverage
  • Life insurance
  • Paid-time off
  • Parental leave
  • Well-being programs

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