• Du bist zentrale Ansprechperson für deine Key Accounts und baust langfristige, vertrauensvolle Kundenbeziehungen auf. • Du berätst Kunden und Kandidaten auf Augenhöhe und fungierst als strategischer Partner im Recruiting. • Du betreust deutschlandweit wichtige Unternehmenskunden beim nachhaltigen Ausbau ihrer Teams. • Du erkennst Bedarfe frühzeitig und entwickelst individuelle Besetzungsstrategien für deine Accounts. • Du identifizierst und gewinnst passgenaue Kandidaten für anspruchsvolle Positionen. • Du steuerst den gesamten Recruiting-Prozess – von der Bedarfsanalyse bis zur erfolgreichen Besetzung. • Du nutzt moderne Tools und ein leistungsstarkes ERP-System zur effizienten Pflege und Erweiterung deines Netzwerks. • Du entwickelst deine Accounts kontinuierlich weiter und erschließt neue Potenziale innerhalb bestehender Kundenbeziehungen.

• As an Account Manager, you will be the key point of contact for existing and prospective customers. • You’ll build strong relationships, identify growth opportunities and ensure our clients receive exceptional service and solutions tailored to their needs. • You manage and grow a portfolio of accounts in your assigned region – from order to cash. • You design and execute the Key Market Plan while constantly identifying upselling and cross-selling opportunities. • You develop customized proposals and sales presentations, negotiate contracts and close deals. • You collaborate with internal teams (e.g. Marketing, Customer Service) to ensure professional client experience. • You track and report on sales metrics, forecasts, and market trends. • You represent the company in different forums. • You facilitate product launches in your assigned region and manage any other sales-related projects.

• Visit key account customers regularly to maintain relationships and ensure customer satisfaction • Follow up on open quotes and assist in closing sales opportunities • Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions • Assist customers with service concerns and help coordinate resolutions internally • Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams • Represent Pro-Serv professionally at customer locations • Help identify customer needs and communicate them internally • Review customer concerns, recurring issues, and opportunities for improvement • Assist with customer retention and long-term relationship development • Maintain detailed notes and communication updates within company systems • Support growth initiatives across all Pro-Serv divisions

• Identify, develop, and close new B2B2C distribution and bundling partnerships across Telecom, Banking, Insurance, Pay TV, Retail, Travel, Mobility, Loyalty and related industries • Own the full business development lifecycle from prospecting through negotiation to closing • Build compelling commercial business cases and position the company’s value proposition with senior decision-makers and executive stakeholders • Lead strategic and contractual negotiations with C-level, VP and Director-level stakeholders • Develop large-scale partnership structures including bundled subscription models, minimum guarantees, and embedded content integrations • Collaborate cross-functionally with Product, Finance, Legal, Marketing and Account Management teams to structure and execute partnerships • Ensure smooth handover of signed partnerships to Account Management and Channel Marketing teams • Gather market intelligence, competitor insights and partnership best practices to support go-to-market and expansion strategies • Contribute to the continued growth and expansion of the platform across Europe