• As an Account Manager, you will be the key point of contact for existing and prospective customers. • You’ll build strong relationships, identify growth opportunities and ensure our clients receive exceptional service and solutions tailored to their needs. • You manage and grow a portfolio of accounts in your assigned region – from order to cash. • You design and execute the Key Market Plan while constantly identifying upselling and cross-selling opportunities. • You develop customized proposals and sales presentations, negotiate contracts and close deals. • You collaborate with internal teams (e.g. Marketing, Customer Service) to ensure professional client experience. • You track and report on sales metrics, forecasts, and market trends. • You represent the company in different forums. • You facilitate product launches in your assigned region and manage any other sales-related projects.

• Visit key account customers regularly to maintain relationships and ensure customer satisfaction • Follow up on open quotes and assist in closing sales opportunities • Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions • Assist customers with service concerns and help coordinate resolutions internally • Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams • Represent Pro-Serv professionally at customer locations • Help identify customer needs and communicate them internally • Review customer concerns, recurring issues, and opportunities for improvement • Assist with customer retention and long-term relationship development • Maintain detailed notes and communication updates within company systems • Support growth initiatives across all Pro-Serv divisions

• Identify, develop, and close new B2B2C distribution and bundling partnerships across Telecom, Banking, Insurance, Pay TV, Retail, Travel, Mobility, Loyalty and related industries • Own the full business development lifecycle from prospecting through negotiation to closing • Build compelling commercial business cases and position the company’s value proposition with senior decision-makers and executive stakeholders • Lead strategic and contractual negotiations with C-level, VP and Director-level stakeholders • Develop large-scale partnership structures including bundled subscription models, minimum guarantees, and embedded content integrations • Collaborate cross-functionally with Product, Finance, Legal, Marketing and Account Management teams to structure and execute partnerships • Ensure smooth handover of signed partnerships to Account Management and Channel Marketing teams • Gather market intelligence, competitor insights and partnership best practices to support go-to-market and expansion strategies • Contribute to the continued growth and expansion of the platform across Europe

• Own revenue and margin targets across a portfolio of pay-per-call media partners. • Develop and execute growth strategies to scale call volume while maintaining profitability. • Identify expansion opportunities across verticals, traffic sources, and buyer demand. • Negotiate pricing, payouts, volume tiers, and commercial agreements. • Analyze performance metrics including call duration, transfer rates, conversion rates, margin, and partner ROI. • Optimize bid strategies, routing logic, IVR flows, and call qualification criteria to maximize yield. • Partner with analytics teams to evaluate traffic quality and uncover scaling opportunities. • Implement structured testing frameworks to improve monetization and performance. • Leverage deep knowledge of the pay-per-call ecosystem, including call tracking platforms, call routing strategies, traffic acquisition channels, TCPA, DNC, and regulatory compliance requirements. • Monitor competitive market dynamics and pricing trends. • Provide strategic input into product enhancements and operational improvements • Serve as senior point of contact for key media partners. • Conduct business reviews to present performance insights and growth strategies. • Build long-term, strategic partnerships aligned on scale, compliance, and profitability. • Identify and onboard new high-potential partners within the pay-per-call ecosystem. • Ensure all traffic meets internal compliance standards and regulatory requirements. • Partner closely with compliance and legal teams to mitigate risk. • Proactively monitor fraud, call quality issues, and traffic anomalies.