• Build and manage a portfolio of strategic partnerships across higher education institutions, trusted educator organizations, and emerging market segments including homeschool, alumni, broker, carrier, and affinity groups. • Identify, pursue, and secure new partnership opportunities through direct outreach, referrals, networking, and business development efforts. • Negotiate and structure partnership agreements that align with Horace Mann's distribution strategy, marketing objectives, and educator engagement goals. • Evaluate potential partnerships based on growth potential, scalability, and return on investment. • Own post-signature partnership execution, ensuring every partnership launches with a clear engagement and marketing strategy. • Translate agreements into measurable partnership initiatives, including: • Email marketing • Direct mail initiatives • Conferences and events • Co-branded marketing programs • Lead generation campaigns • Partner closely with Marketing, Compliance and Legal, Web, Sales, and Operations teams to ensure successful execution. • Serve as the primary relationship owner for strategic partners. • Lead renewal, renegotiation, and expansion discussions to maximize partnership value. • Identify opportunities to increase partner engagement, educator reach, lead volume, and revenue contribution. • Convert successful partnerships into scalable, long-term programs that support enterprise growth objectives. • Establish and monitor partnership performance metrics and KPIs. • Evaluate campaign effectiveness, lead generation results, engagement metrics, and ROI. • Present performance insights and recommendations to leadership and key stakeholders. • Use data to optimize partnership strategies and identify future opportunities.

• Du bist zentrale Ansprechperson für deine Key Accounts und baust langfristige, vertrauensvolle Kundenbeziehungen auf. • Du berätst Kunden und Kandidaten auf Augenhöhe und fungierst als strategischer Partner im Recruiting. • Du betreust deutschlandweit wichtige Unternehmenskunden beim nachhaltigen Ausbau ihrer Teams. • Du erkennst Bedarfe frühzeitig und entwickelst individuelle Besetzungsstrategien für deine Accounts. • Du identifizierst und gewinnst passgenaue Kandidaten für anspruchsvolle Positionen. • Du steuerst den gesamten Recruiting-Prozess – von der Bedarfsanalyse bis zur erfolgreichen Besetzung. • Du nutzt moderne Tools und ein leistungsstarkes ERP-System zur effizienten Pflege und Erweiterung deines Netzwerks. • Du entwickelst deine Accounts kontinuierlich weiter und erschließt neue Potenziale innerhalb bestehender Kundenbeziehungen.

• As an Account Manager, you will be the key point of contact for existing and prospective customers. • You’ll build strong relationships, identify growth opportunities and ensure our clients receive exceptional service and solutions tailored to their needs. • You manage and grow a portfolio of accounts in your assigned region – from order to cash. • You design and execute the Key Market Plan while constantly identifying upselling and cross-selling opportunities. • You develop customized proposals and sales presentations, negotiate contracts and close deals. • You collaborate with internal teams (e.g. Marketing, Customer Service) to ensure professional client experience. • You track and report on sales metrics, forecasts, and market trends. • You represent the company in different forums. • You facilitate product launches in your assigned region and manage any other sales-related projects.

• Visit key account customers regularly to maintain relationships and ensure customer satisfaction • Follow up on open quotes and assist in closing sales opportunities • Identify opportunities for additional services, repairs, PM agreements, upgrades, and facility solutions • Assist customers with service concerns and help coordinate resolutions internally • Work closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams • Represent Pro-Serv professionally at customer locations • Help identify customer needs and communicate them internally • Review customer concerns, recurring issues, and opportunities for improvement • Assist with customer retention and long-term relationship development • Maintain detailed notes and communication updates within company systems • Support growth initiatives across all Pro-Serv divisions