• Engage with clients through live chat, addressing their inquiries and concerns in a timely and professional manner • Provide accurate and detailed information about our services, products, and company policies • Troubleshoot technical issues and provide appropriate solutions • Collaborate with other team members to resolve complex customer issues • Maintain a high level of customer satisfaction by building rapport and providing excellent service • Keep detailed records of customer interactions and transactions • Continuously improve customer service skills and knowledge of the construction industry

• Organize and maintain digital files for construction projects • Upload, download, and transfer files as needed • Create and manage project folders for easy access and retrieval • Ensure all files are accurately labeled and stored in the appropriate folders • Collaborate with team members to ensure all project files are up to date and accessible • Assist with document scanning and digitization as needed • Maintain confidentiality and security of all project files • Provide administrative support to project managers and other team members as needed

• Provide prompt and courteous support to Italian-speaking customers via email, chat, and phone channels. • Assist customers with account inquiries, billing questions, technical troubleshooting, and general assistance related to our streaming platform. • Troubleshoot and resolve technical issues with streaming devices, account access, and content playback. • Educate customers on product features, content offerings, and subscription options to enhance their streaming experience. • Document and track customer interactions and issue resolutions accurately in our CRM system. • Collaborate with cross-functional teams, including Technical Support and Content Management, to escalate complex issues and provide comprehensive solutions. • Stay up-to-date on product updates, new features, and industry trends to better assist customers and address their needs effectively.

• Supports both Transactional and Litigation practices • Prepares and edits legal documents, spreadsheets, presentations, and PDFs • Formats documents, troubleshoots document issues, and transcribes dictation • Produces and edits complex legal documents while adhering to Firm styles and guidelines • Assists with Word document formatting, styling, and cleanup