Live Chat Specialist – Entry Level
Location
Nebraska
Posted
2 days ago
Salary
$45 - $60 / hour
Seniority
Entry Level
Job Description
Live Chat Specialist – Entry Level
Rutjens Construction
• Engage with clients through live chat, addressing their inquiries and concerns in a timely and professional manner • Provide accurate and detailed information about our services, products, and company policies • Troubleshoot technical issues and provide appropriate solutions • Collaborate with other team members to resolve complex customer issues • Maintain a high level of customer satisfaction by building rapport and providing excellent service • Keep detailed records of customer interactions and transactions • Continuously improve customer service skills and knowledge of the construction industry
Job Requirements
- High school diploma or equivalent
- Previous customer service experience is preferred but not required
- Excellent written and verbal communication skills
- Strong problem-solving and critical thinking abilities
- Ability to multitask and work in a fast-paced environment
- Basic knowledge of construction terminology is a plus
- Proficient in using live chat software and other computer applications
- Must have a reliable internet connection and a quiet workspace at home
Benefits
- 401k
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