Role Description The Product Operations Engineer will design, code and test software solutions for learning systems. They will deliver and support products with high quality and in a timely manner. The Product Operations Engineer will administer Canvas, Integrated third parties, and the SIS (Student Information Systems), to support the worldwide expansion of our schools. They will be a collaborative and reliable individual who is motivated by working with an energetic, high-performing team to build a leading education company. The Product Operations Engineer will oversee the implementation, support and troubleshooting of systems within our educational environment (Online, Brick and Mortar and international, 100+ schools). This position requires strong technical skills with data analysis, complex configurations, and integrations with both internal and external applications. The Product Operations Engineer will work with the Software Development Managers and Software Engineers to provide suggestions and solutions to maintain and improve the current and future developments of the company. Applicants in California, Colorado and New York are not eligible for this position. Responsibilities: - Design, implement and test software solutions for K-12 schools’ learning environment - Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman - Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments - Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications - Analyze and resolve technical and application problems - Provide analysis and troubleshooting support for production issues & code deployment activities - Contribute to the user interface design and development - Work collaboratively with other developers/testers and product owners - Setup and Administer systems (SIS, LMS, third party integrations) for existing and new schools joining the Pansophic environment - Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem - Coordinate day to day operations of systems including but not limited to the following: - Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience - Perform routine maintenance and application updates on servers/instances - Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team - Work with various departments/teams on projects, data requests, automation, custom reports - Create and maintain documentation and provide training to corporate as needed - Support systems during school year end activities and annual rollovers Qualifications - Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree - Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations - Strong technical aptitude required to learn new systems, processes, and backend reporting - Experience developing open standards-based solutions: web services, web applications, and modern user interfaces - Significant, demonstrable experience implementing features across the software development team and development environment - Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks - Exceptional oral and written communication skills - Understanding of relational databases and proficiency with SQL - Experience with message queue technology and design patterns - 3+ years of experience with NodeJS - 3+ years of experience with JavaScript - Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift - Experience with Amazon Web Services API - Experience with Git version control - Experience with Unix/Linux environment - Experience with ticket tracking, resolutions to support end users - Ability to pass federal and state criminal background checks (FBI/BCI) Benefits - The annual starting salary for this position is between $95,000 – $105,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. - We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually. - Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences. - We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co-insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family’s needs. Employees can choose from co-pay or High Deductible Health Plans. Company Description EQUAL EMPLOYMENT OPPORTUNITY: It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

• Own and continuously evolve the product operating rhythm — planning cycles, OKR frameworks, launch readiness, and cross-functional retrospectives • Redesign inefficient processes end-to-end; build SOPs and playbooks that get adopted broadly, not just filed away • Design product health dashboards that connect operational metrics to business outcomes; move the conversation from "what happened" to "what do we do next" • Own tooling strategy for your area — evaluate, configure, and drive adoption of systems (including Smartsheet as a system of record) that reinforce accountability and visibility • Identify AI augmentation opportunities within operational workflows and build them out; reduce manual overhead and increase leverage across the team • Partner directly with Directors and VPs to surface operational insights that inform investment and prioritization decisions • Mentor peers and actively contribute to building the Product Ops function • Perform other duties as assigned

Role Description We are seeking a Senior Licensing Product Operations Expert to join our team and support the execution and evolution of business operations for HPE Networking products, including portfolios such as Juniper, Aruba, and Mist. This is a senior individual contributor role for an experienced professional who thrives at the intersection of Product, Software Licensing, and Operations. The role requires the ability to work closely with HPE Networking Product Line Managers to understand how products are built, licensed, and delivered, and to translate that knowledge into accurate, scalable execution within HPE’s licensing and supply chain systems. What You’ll Do - Own and lead complex operational domains supporting software licensing and entitlement execution for HPE Networking products. - Partner closely with Networking Product Line Managers across Juniper, Aruba, and Mist portfolios. - Translate product and licensing requirements into operational workflows and system requirements within licensing and supply chain platforms. - Serve as a subject-matter expert on software licensing behaviors, including subscriptions, entitlements, renewals, and product-specific nuances. - Act as an escalation point for complex or non-standard licensing issues, applying sound judgment to balance risk, customer impact, and scalability. - Collaborate with Product Management, Engineering, Sales Operations, Finance, IT, and Supply Chain teams to ensure end-to-end alignment. - Identify operational gaps and leverage AI and automation to scale operations, drive process improvements, and reduce manual effort. - Provide informal mentorship and contribute to documentation, standard operating procedures, and readiness efforts. - Set up, test, and deliver licensing and fulfillment solutions for new product introductions, incremental SKU requirements, and new or enhanced product capabilities. Qualifications - Significant experience in business operations, licensing operations, or software-related operational environments. - Strong understanding of software licensing concepts such as subscriptions, entitlements, renewals, and co-terming. - Demonstrated ability to work effectively with Product Line Managers and translate product knowledge into operational execution; a background in Product Line Management is a plus. - Familiarity with HPE software licensing and supply chain systems and processes, including SAP-based order and fulfillment environments and Juniper Agile Licensing (JAL). - Proven success as a senior individual contributor with independent ownership and accountability. - Strong analytical, problem-solving, and communication skills. Requirements - Senior-level individual contributor role with independent domain ownership. - Positioned at the intersection of Product, Licensing, and Software Supply Chain. - Impact defined by clarity, accuracy, scalability, and execution excellence—not people management. Benefits - Competitive compensation and benefits. - Opportunities to work on complex, high-impact operational challenges. - A collaborative environment that values expertise, ownership, and continuous improvement. - Career growth through expanded scope and influence.

• Acts as a critical strategic liaison and execution driver across countrywide personal lines initiatives. • Connects business operation solution areas directly with IT support and development teams. • Tracks, organizes, and manages complex state-by-state or regional launch and rollout plans. • Confidently facilitates, leads, and organizes large-scale, cross-functional weekly meetings. • Maintains and updates an established automated SharePoint Form and Lists database.