Account Partner - Crossix Audiences Massachusetts - Boston Sales – Crossix / Full-Time / Remote Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Crossix is positioned at the center of big data, innovative technology, media, and life sciences. Our mission is to empower life sciences companies with the data and insights they need to drive DTC and HCP marketing effectiveness and, ultimately, better patient outcomes. As part of Veeva, the Crossix team offers the agility of a high-growth team with the stability of a global leader. The Veeva Crossix Sales team is looking for a skilled Account Partner to drive sales within our audience segments business to Life Science companies and their agencies. As an Account Partner, you will be responsible for implementing our segments across programmatic display, social, addressable TV, and CTV. To be successful in this role, you are strong at communicating across various business functions, organizational levels (including C-level), and brand marketing departments. Creativity, initiative, and the ability to work effectively within a growing team are critical. You are also someone who is humble, hungry, and smart – you put the success of the team ahead of your own; you have a relentless drive to do what it takes to succeed, and you find a way to overcome obstacles and solve business problems. What You'll Do - Develop a thorough understanding of Crossix's offerings, competitive advantages, and processes. Learn to articulate them persuasively to prospects and customers. - Develop strong and mutually valuable relationships with new and existing customers. - Manage pipeline with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure. - Work in close partnership with solution consultants to manage successful client deployments and to ensure ongoing high client satisfaction, renewal, and deep penetration of customer organizations for incremental business. - Keep current with industry trends; engage your customers, address their business challenges, and propose solutions. Requirements - Passionate about healthcare with a strong interest in pharmaceutical marketing. You feel a strong connection to our mission and will work hard to ensure customer success - 3+ years experience in selling media, audience data, TV/CTV, programmatic platforms in the life sciences industry or closely related field. - 5+ years of overall business experience in sales, business development, or account management preferably in digital advertising, technology businesses, healthcare data/consulting. - A fast learner, you love to stay at the forefront of an ever-evolving industry. - An educator and business consultant; you love teaching clients about how they could maximize their potential working with us. - Highly organized with a firm grasp of your business - you accurately log all sales activity and prospecting in SFDC with speed and accuracy. - Understanding of the digital media/marketing landscape with the ability to credibly articulate strategic insights for clients that are based on data and research. - A creative problem solver - you stay cool under pressure and thrive in an atmosphere of change. - Proven track record of exceeding sales goals while contributing to the success of the team. - Strong understanding of digital media and ad tech ecosystem. - Eagerness to work in a startup team environment that will be rapidly changing. - BS or BA degree is required Perks & Benefits - Medical, dental, vision, and basic life insurance - Flexible PTO and company paid holidays - Retirement programs - 1% charitable giving program Compensation - Base pay: $80,000 - $300,000 - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. #LI-RemoteUS #LI-Associate Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Lead, coach, and develop a team of Account Experts; • Oversee the Chinese speaking book of business and take ownership of regional customer health, retention, and client success; • Monitor churn risk, adoption, engagement, renewal readiness, and overall account performance; • Support the team with complex, strategic, high-value, or at-risk customer accounts; • Coach Account Experts on ecommerce strategy, email and SMS marketing, product adoption, retention, renewals, and difficult customer conversations; • Ensure APAC customers are successfully onboarded and receive the right guidance across setup, migration, warmup, campaigns, automations, and ongoing account growth; • Review customer dashboards, team performance, workload, and open issues to ensure timely follow-up and strong execution; • Own first-level customer escalations for the book of business; • Drive consistency in customer communication, account planning, QBRs, documentation, and best-practice sharing; • Share customer insights, risks, trends, and feedback with the Customer Success team; • Foster a culture of accountability, ownership, collaboration, and continuous improvement.

• Kundenbetreuung & Vor-Ort-Support: Beratung zum Einsatz diagnostischer Geräte und zur Befund-/Laborparameter-Interpretation, Installation/Inbetriebnahme, Sicherstellung der Funktionalität sowie Einweisung und Nachschulung des Praxis-/Klinikpersonals. • Bearbeitung ad-hoc fachlicher Anfragen und Unterstützung bei tierhalterspezifischen Empfehlungen; Umsetzung fachlicher Kampagnen und Betreuung von Meinungsbildner*innen. • Training & Wissensvermittlung: Durchführung von In-Clinic-Seminaren, Moderation von Round Tables und Mitwirkung an Tierhalter*innen-Veranstaltungen. Bereitstellung klinischer/wissenschaftlicher Informationen (inkl. Literaturrecherche) sowie Bearbeitung von Anfragen/Beschwerden und fachliche Klärung veterinärmedizinischer Einwände. • Gebietsmanagement & Vertrieb: Strategische Gebiets- und Kundenentwicklung durch regelmäßige Besuche, Verkauf von Diagnostikgeräten und Verbrauchsmaterialien inkl. Identifikation neuer Verkaufschancen. Umsatzverantwortung mit Monitoring, Potentialanalysen, Aktionsplänen, Besuchsdokumentation sowie Auftrags- und Reklamationsbearbeitung und Neukund*innengewinnung. • Markt & interne Zusammenarbeit: Markt- und Wettbewerbsbeobachtung, Ableitung relevanter Insights sowie Unterstützung von Außendienstkolleg*innen bei labordiagnostischen Fragestellungen. Sicherstellung von Wissenstransfer und wissenschaftlichem Austausch mit internen Stakeholdern (z. B. Medical, Marketing/Produktmanagement, ABM/AVM/NVS).

Role Description The Account Manager is responsible for the strategic management and growth of a portfolio of global accounts, supporting 3Sixty Accounts within the Reside organization. This role serves as the primary relationship owner, ensuring exceptional service delivery, strong client satisfaction, and long-term partnership success across multiple regions. The Account Manager will lead retention and growth strategies, monitor performance against key KPIs, and identify opportunities through proactive engagement, data-driven insights, and cross-functional collaboration. Success in this role requires a strong understanding of client goals, service expectations, and operational capabilities to align internal teams and deliver measurable value. What you’ll be doing: - Account Management & Growth Strategy: - Manage a portfolio of global accounts, ensuring understanding of SLA’s, execution of service delivery, SLA adherence, while concurrently building strong relationships and driving consistent engagement. - Develop and execute account plans focused on retention, growth, and long-term partnership value. - Identify expansion opportunities within existing accounts, including new service offerings, geographies, and volume growth. - Drive revenue growth across assigned accounts through strategic upselling and cross-functional alignment. - Partner with leadership to define and execute account-specific goals, KPIs, and success metrics. - Conduct regular business reviews, presenting performance insights, trends, and strategic recommendations. - Performance & Insights: - Analyze account performance using data analytics tools and dashboards to inform decision-making and identify improvement opportunities. - Monitor key metrics including revenue performance, service delivery quality, and client satisfaction. - Translate data insights into actionable strategies that improve retention and drive growth. - Ensure consistent reporting, forecasting, and tracking of account performance against goals. - Service Delivery & Operational Excellence: - Ensure consistent execution of service delivery aligned with contractual expectations and internal standards. - Act as the primary escalation point for account-related issues, driving timely resolution and continuous improvement. - Collaborate across internal teams (Operations, Finance, Supply, and Customer Experience) to ensure alignment and seamless delivery. - Lead root cause analysis and corrective action planning where needed to improve outcomes. - Client Engagement & Relationship Management: - Serve as the primary point of contact for assigned accounts, building trusted advisor relationships at multiple levels. - Maintain a deep understanding of client business goals, challenges, and evolving needs. - Proactively communicate value delivered, progress against goals, and strategic opportunities. - Drive client satisfaction, loyalty, and advocacy through consistent, high-quality engagement. - Cross-Functional Leadership: - Partner with internal stakeholders across regions to ensure consistent global account management practices. - Align internal teams around account priorities, timelines, and deliverables. - Support special initiatives and strategic projects that advance company objectives and account outcomes. - Ensure accuracy and integrity of account data across systems and reporting platforms. Qualifications - Degree in Business, Management, or related field preferred. - Minimum of 1 year in account management, customer success, or client-facing roles. - Experience managing complex, multi-region or global accounts. - Demonstrated success in driving retention, expansion, and revenue growth. - Experience leading cross-functional initiatives and managing competing priorities. Requirements - Strong global account management and relationship-building skills. - Proven ability to drive retention, growth, and revenue within complex accounts. - Experience coaching, training, developing, and motivating others. - Exceptional communication, presentation, and stakeholder management skills. - Ability to influence cross-functional teams and drive alignment. - Highly organized with strong time management and prioritization skills. - Proficiency in data analysis tools and CRM systems. - Excellent PC skills, specifically in Microsoft Office Suite – Oscar is a plus. - Experience in the Global Mobility, Temporary Housing, or Hotel backgrounds are preferred. - Willingness to travel for client reviews and conferences, once a quarter at a minimum. Benefits - Competitive Pay - Medical, Dental, and Vision Insurance - 401k and Employer Match - Paid Holidays and Vacation Time - Quarterly & Annual Success Share Bonus Program - Volunteer Program - Tuition Reimbursement Program - Learning & Development Opportunities - Employee Referral Program - Employee Assistance Program