• Perform triage duties to review claims identified by our predicative fraud tool to determine if an SIU investigation is warranted • Protect USAA and members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures • Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims • Participates in the development of fraud prevention strategies • Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools • Make recommendations within defined authority guidelines • Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome • Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention • May serve as a resource team member on specific matters through demonstrated skill or training • Assists with the delivery of fraud awareness training initiatives in a defined environment

Role Description The National Admissions Consultant confers with and advises prospective students in connection with their decision to pursue post-secondary education. The National Admissions Consultant focuses on delivering the highest levels of support and service for students into their first session. They are also expected to provide process-improvement recommendations in support of continuous enhancement of the student experience at the institution. National Admissions Consultants work to ensure all prospective students have a clear understanding of the University's philosophy and programs, while offering encouragement in a highly ethical and compliant manner. National Admissions Consultants are held to qualitative and quantitative goals and objectives. Admissions is typically the first point of contact with our students, and thus, National Admissions Consultants are depended upon to display the utmost professionalism in all student interactions. Qualifications - Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred - Possesses excellent verbal communication skills, particularly telephonic -- and excellent written communication skills - Persistence combined with a positive attitude and approach to work and others -- self-motivating work style - Positive and collaborative interpersonal skills; willing to coach others - Aptitude to quickly and effectively understand and utilize all applicable school systems, databases and tools. Requirements - Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives. - Evaluate monthly activity against standards and personal goals. - Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. - Consult with prospective students via telephone interviews and/or e-mail correspondence to discuss their educational goals and needs while at the same time identifying and addressing any concerns. - Enhanced focus on providing high levels of student service and inquiry responsiveness by way of additional time on queue. - Develop a rapport with prospective students and maintain contact with them frequently. - Partners with departments outside of Admissions to assist and advocate for students in all aspects of their educational journey, including in the areas of Financial Aid, Student Advising, and Academics, to ensure the delivery of a high level of service to every student. - Support enrolled students with document submission to ensure they are prepared to begin coursework in a timely manner. - Providing guidance through the orientation process to ensure student understanding and adoption of the virtual/in person campus. - Collaborate with success coaches to help ensure students feel comfortable in submitting work into their first session. - Providing feedback to leaders on recommended improvements in student experience from enrollment process through orientation and class participation. - Consistently operates within, and is measured with respect to, the school's expected behaviors: Execution, Communication/Feedback and Professionalism. - Ensure compliance with applicable University policies and procedures. - Willingness to work nights, weekends, and holidays. - Ability to work in a fast-paced environment. - Ability to remain flexible and easily adapt to changes in work environment or schedule. - Advisors provide a positive, professional impression for students and staff on the phone and via email. - Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds. - Ability to conduct detailed and sometimes difficult conversations professionally, with empathy, tact, discretion and clarity. - Ability to achieve success individually and as part of a team in a highly structured and regulated work environment. Education and Experience: Minimum - High School diploma or its equivalent required - 5+ Years of experience in sales and/or customer service - 2+ Years of experience in Post-Secondary Higher Education Admissions - Military experience Education and Experience: Preferred - College degree

Role Description The Senior Principal Consultant serves as senior technical expert on project tasks to ensure quality services are delivered on schedule and within available budget to meet customer requirements. This includes providing technical expertise to the project manager and project team members with initiating, planning, executing, monitoring, controlling, and closing projects. As part of a project team, the Senior Principal Consultant will maintain relationships with clients and key decision makers to help identify new business opportunities. - Serve as senior technical expert on project tasks to ensure quality services are delivered on schedule and within available budget to meet customer requirements. - Provide frequent updates to the project manager. - Assist project manager with defining and sequencing project tasks, estimating task duration and developing a project schedule as part of developing a project plan. - Review project plans to understand the scope, schedule and assigned work. - Participate in client and project team meetings. - Assist with research and data analysis, including conducting customer or stakeholder analyses. - Prepare written documents, reports, and presentations, and assist with giving presentations to clients. - Track and accurately report hours spent on projects. - Work with individuals at all levels, provide input to reports and other deliverables, execute multiple assignments, meet agreed deadlines, and adjust to changing client demands. - Perform quality assurance on project deliverables. - Engage frequently for input related to area of expertise to provide valuable insight that helps enhance the business. - Demonstrate a firm understanding of business and implement opportunities for enhancing effectiveness and efficiencies across the organization. - Develop relationships with existing customers to facilitate development of new business opportunities for current and/or additional services. - Understand and be conversant in ABS Group products and services. - Meet with new and existing clients and actively listen to their needs. - Communicate client needs to project managers. - Review published reports and news articles about existing and potential new clients to identify customer intelligence. - Participate in proposal development. - Represent ABS Group and participate in promoting our products and services. - Participate in marketing activities, conference presentations, technical whitepapers. - Network to meet new potential clients. Qualifications - Bachelor’s degree in Computer Science, Business, or a recognized equivalent from an accredited university. - 15+ years of relevant professional experience. - Must have an advanced degree or bachelor’s degree and equivalent experience. - Professional certifications required. - Typically requires a minimum of five (5) years of working with a Customer Relationship Management System (CRM). - Proven experience in Systems Development environment with project management responsibility for successful projects. - Extensive IT and functional experience in cultivating positive customer relationships. - Experience working in organizations to support services provided to internal/external clients. - PMP Certification is preferred. - Microsoft Dynamics CE experience preferred. Requirements - Ability to gain, retain, illustrate comprehension of learned technical knowledge, and transfer knowledge to other members of the team. - Ability to mentor/coach mid-level consultants and hone technical skills in others. - Ability to actively listen to the needs of our clients by receiving shared information and determining context of the information provided. - Openly accepts change as part of business evolution to meet the needs of our clients. - Possess a firm understanding of key performance indicators and their significance to the business. - Ability to utilize established rapport and role as a subject matter expert with existing clients to facilitate development of new business. - Demonstrated ability to plan and deliver successful outcomes. - Must take responsibility for their actions, behaviors, decisions, and results and those of the team they lead. - Must seek feedback and utilize root cause analysis to improve performance. - Must understand business goals and hold self and team members accountable for keeping commitments and high standards. - Must be dependable, highly reliable and follow through on all assignments. - Ability to demonstrate independent, objective, open-minded thinking with strong attention to detail and sound judgment. - Demonstrate a proficient level of time management skills. - Working knowledge of the ABS Health, Safety, Quality and Environmental Management System. - Extensive knowledge of maritime regulatory frameworks, compliance requirements, and applicable industry standards, both domestic and international. - Knowledge of safety management systems, audit protocols, and incident investigation methods. - Ability to evaluate operational and regulatory risk and develop effective mitigation strategies. - Ability to interpret complex technical and regulatory requirements and apply them to maritime programs. - Strong analytical skills in compliance review, gap assessment, and root cause evaluation. - Ability to prepare clear technical findings, recommendations, and compliance documentation. - Ability to advise clients on maritime safety, risk management, and regulatory compliance matters. Benefits - Medical insurance (PPO and HD). - Dental and vision insurance. - Health Savings account (HSA). - Flexible Savings Account (FSA). - Life insurance. - Accidental death and dismemberment insurance. - Disability leave programs. - Parental leave program. - Paid holidays. - Paid vacation time. - Employee Assistance Plan (EAP) for personal wellness support. - 401K plan with a generous company match, subject to plan requirements.

Your role at Dynatrace Dynatrace existe pour que les logiciels du monde entier fonctionnent parfaitement. Notre plateforme unifiée d’intelligence logicielle combine une observabilité large et profonde à une sécurité continue des applications en cours d’exécution avec les outils d’IA les plus avancés pour fournir des réponses et une automatisation intelligente à partir de données à une très vaste échelle. Cela permet aux innovateurs de moderniser et d’automatiser les opérations infonuagiques, de livrer des logiciels plus rapidement et de manière plus sécurisée, et d’assurer des expériences numériques sans faille. C’est pourquoi les plus grandes organisations du monde font confiance à Dynatrace® pour accélérer la transformation numérique Dans ce poste, vous serez responsable de l’offre d’une large gamme de services basés sur la plateforme unifiée Dynatrace, du déploiement et de la formation jusqu’aux services gérés à long terme. Pour s’assurer que les nouveaux consultants sont suffisamment équipés pour réussir, Dynatrace Services offre un programme de formation exceptionnel. Il s’agit d’une combinaison de cours, d’apprentissage en ligne, d’auto-apprentissage et d’activités d’observation sur le terrain. Une fois la formation terminée, les consultants doivent représenter Dynatrace de la manière la plus professionnelle qui soit, par le biais de communications écrites et orales, afin d’assurer la satisfaction maximale des clients pour toutes les missions. Vous devez représenter Dynatrace à titre d’expert en produits et de conseiller de confiance en matière de transformation numérique. Responsabilités : - Surveiller les performances et la disponibilité des applications critiques des clients. - Résumer et examiner les tendances en matière de performances lors des réunions sur l’état des activités. - Assister le personnel des clients dans le dépannage et le diagnostic des causes profondes des problèmes de rendement. - Maintenir et améliorer les tableaux de bord et les rapports afin de répondre aux exigences des utilisateurs informatiques et commerciaux. - Intégrer des applications supplémentaires pour la surveillance; encadrer et former les clients sur la plateforme Dynatrace et les meilleures pratiques. - Fournir des services qui maintiennent et développent l’adoption de la plateforme Dynatrace dans les environnements des clients. - Fournir de la documentation et des mises à jour régulières sur l’état d’avancement du projet afin de soutenir les efforts des clients. - Assister l’équipe commerciale dans la recherche de nouvelles occasions d’affaires pour les produits et services chez les clients. What will help you succeedExigences de déplacement : - La plupart des missions pour les clients de Dynatrace Services sont à moyen ou long terme sur le site d’un seul client et ne requièrent généralement pas de déplacements. Toutefois, dans de tels cas, il peut être nécessaire de déménager ou de travailler à distance. Exigences minimales : - 2 ans ou plus d’expérience professionnelle en informatique dans les domaines de la gestion du rendement des applications, de la surveillance des applications, de l’administration des réseaux, de l’administration des systèmes, de l’ingénierie des performances et des tests, ou du développement en Java/.NET. - 1 an ou plus d’expérience en ingénierie logicielle et en programmation orientée objet (POO). - 1 an ou plus d’expérience solide en matière de développement, d’assistance et d’exploitation .NET ou Java au niveau de l’entreprise. - 1 an ou plus d’expérience en programmation web : JavaScript, AJAX et autres cadres JavaScript. Diplôme en informatique, ingénierie informatique, technologie de l’information, systèmes d’information ou une discipline technique connexe. - Expérience des technologies d’application (J2EE, .NET, Citrix, Microservices). - Expérience des technologies de base de données (Oracle, DB2, MS SQL). - Bonne compréhension des applications distribuées. - Bonne compréhension des applications Web et d’entreprise. - Capacité à traiter des environnements applicatifs complexes afin de fournir aux clients des conseils clairs sur la stratégie de mise en œuvre et les améliorations potentielles du rendement. - Excellentes compétences en matière d’organisation et de gestion du temps. - Doit posséder de solides compétences en matière de communication interpersonnelle et être passionné par les nouvelles technologies. - Doit posséder de solides compétences en matière de présentation et de rédaction, ainsi qu’une expérience de la création de rapports et de livrables professionnels. - Doit être très motivé, énergique et autonome, exceller dans des environnements d’équipe dynamiques et rapides, et s’engager à obtenir des résultats. - Doit posséder d’excellentes compétences en matière de communication écrite, orale et de présentation - Doit posséder d’excellentes compétences en matière de résolution de problèmes et d’analyse Expérience souhaitée : - Expérience préalable dans le domaine du conseil ou de la gestion de projet est un atout. - Technologies d’infonuagique et d’infrastructure telles que AWS, Azure, GCP, Docker, Kubernetes, etc. - Le ou la candidat(e) idéal(e) détient plus de 2 ans d’expérience dans la technologie Dynatrace. Certification de produits Dynatrace. - Dynatrace est un chef de file en matière d’observabilité et de sécurité unifiées. - Nous favorisons une culture de l’excellence grâce à des systèmes de rémunération compétitifs conçus pour reconnaître et récompenser les performances. - Nos employés travaillent avec les plus grands fournisseurs d’informatique en nuage, notamment AWS, Microsoft et Google Cloud, ainsi qu’avec d’autres partenaires de premier plan dans le monde entier, afin de créer des alliances stratégiques. - La plateforme Dynatrace utilise des technologies de pointe, dont notre propre IA hypermodale Davis, pour aider nos clients à moderniser et automatiser les opérations infonuagiques, à fournir des logiciels plus rapidement et de manière plus sécurisée, et à permettre des expériences numériques sans faille Why you will love being a Dynatracer - Dynatrace est un chef de file en matière d’observabilité et de sécurité unifiées. - Nous favorisons une culture de l’excellence grâce à des systèmes de rémunération compétitifs conçus pour reconnaître et récompenser les performances. - Nos employés travaillent avec les plus grands fournisseurs d’informatique en nuage, notamment AWS, Microsoft et Google Cloud, ainsi qu’avec d’autres partenaires de premier plan dans le monde entier, afin de créer des alliances stratégiques. - La plateforme Dynatrace utilise des technologies de pointe, dont notre propre IA hypermodale Davis, pour aider nos clients à moderniser et automatiser les opérations infonuagiques, à fournir des logiciels plus rapidement et de manière plus sécurisée, et à permettre des expériences numériques sans faille. - Plus de 50 % des entreprises du Fortune 100 sont des clients actuels de Dynatrace. Compensation and Rewards - La fourchette salariale de base pour ce poste est de 90 000 CAD à 145 000 CAD. Au moment de déterminer votre salaire, nous tenons compte de votre expérience, de vos compétences, de vos études et de votre emplacement de travail. - Notre rémunération globale comprend des congés personnels, un régime d’achat d’actions des employés et un système de récompenses.