• Drive the account forward daily • Pull together product, engineering, delivery, and operations • Ensure quality and substance in client deliverables • Be the client’s main point of contact • Turn client requests into clear priorities • Handle incidents and escalations

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem. • Pull together product, engineering, delivery and operations to land what’s been committed. • Make sure what we ship to the client is right - both the quality and the substance. • Be the client’s main point of contact, including daily requests from their executives. • Turn client requests into clear priorities and next steps. • Own account planning - roadmap, renewals, expansions and the commercial detail. • Own client reporting, and make it something they act on rather than just read. • Handle incidents and escalations calmly - set expectations, align people, drive a resolution. • Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation.

• Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering. • Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution. • Deliver regular technical health checks, roadmap sessions, and executive business reviews. • Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering). • Monitor account health and usage to identify growth and retention opportunities. • Contribute to the evolution of the Premium Support offering and TAM delivery model globally. • Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region. • Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively. • Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices. • Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition. • Collaborate with SIs and VARs to support co-selling opportunities. • Keep partners up to date with the latest Megaport service offerings and solution capabilities. • Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.

Role Description Gerenciar e desenvolver o relacionamento com clientes-chave de postura comercial, atuando como parceiro estratégico do negócio. - Construir e implementar estratégias técnico-comerciais para maximizar o valor do portfólio da companhia junto aos clientes. - Ser referência técnica em saúde animal para postura comercial, apoiando decisões estratégicas e operacionais dos clientes. - Identificar necessidades técnicas e comerciais dos clientes, propondo soluções personalizadas e sustentáveis. - Trabalhar de forma colaborativa com as áreas comercial, marketing, serviços técnicos e demais stakeholders internos. - Participar ativamente de eventos técnicos, congressos, reuniões com clientes e iniciativas institucionais. - Apoiar lançamentos de produtos, estratégias de posicionamento e geração de demanda. - Contribuir para o desenvolvimento de planos de contas, metas e indicadores de performance. - Garantir excelência na execução, com alto nível de organização, disciplina e acompanhamento de resultados. - Atuar com forte senso de autorresponsabilidade, ética e compliance. Qualifications - Graduação em Medicina Veterinária, Zootecnia, Agronomia ou Biologia. - Experiência prévia em saúde animal, preferencialmente com atuação técnico-comercial em postura comercial. - Conhecimento do portfólio de saúde animal; experiência prévia com produtos da nossa empresa será um diferencial. - Disponibilidade para viagens frequentes (até 70% do tempo). - Boa capacidade de comunicação, influência e construção de relacionamentos de longo prazo. - Habilidade para trabalhar em ambiente colaborativo e multidisciplinar. - Perfil analítico, organizado e orientado a resultados. - Inglês intermediário. Requirements - Accounts Development - Adaptability - Animal Health Sales - Animal Welfare - Bidding Process - Business Decisions - Business Trends Analysis - Consumer Relations - Customer Needs Analysis - Customer Rapport - Customer Relationship Management (CRM) - Expense Management - Health Economic Modeling - Interpersonal Relationships - Livestock Management - Livestock Production - Market Analysis - Marketing Strategies - Product Knowledge - Product Marketing - Profit Planning - Sales Strategy Development - Spanish Language - Strategic Collaborations Company Description Merck & Co., Inc., Rahway, NJ, USA, também conhecido como Merck Sharp & Dohme LLC, Rahway, NJ, USA, não aceita assistência não solicitada de empresas de busca para oportunidades de emprego.