Storyteller

Role Description We're hiring a Customer Success Manager to own and grow a portfolio of core North America accounts across professional sports teams and Division I athletics departments. This role is a strong fit for someone earlier in their Customer Success career who has the judgment, organisation, and curiosity to work with sports and media customers where content calendars, live moments, fan engagement, and commercial pressure all matter. You will be the day-to-day customer owner for your accounts, helping teams get value from Storyteller, driving adoption, spotting risk early, and identifying opportunities for customers to expand how they use our products over time. This is not a frontline support or implementation role. You will coordinate closely with delivery, support, sales, and product, but your focus is customer outcomes, account health, adoption, and growth. What You’ll Do: - Account Ownership (Player) - Own a portfolio of core North America customer accounts - Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, and athletics stakeholders - Understand each customer's goals, season calendar, workflows, and measures of success - Run regular customer check-ins that are useful, structured, and outcome-led - Maintain clear visibility on account health, risks, next steps, and opportunities - Adoption and Value - Help customers adopt Storyteller effectively across their apps, websites, and content workflows - Translate product usage and engagement data into clear recommendations - Spot under-used features, low adoption, or workflow gaps before they become renewal risks - Help customers plan around key moments such as season launch, playoffs, tournaments, rivalry games, and major campaigns - Share best practices across teams without relying on generic playbooks - Commercial Contribution - Identify expansion opportunities within existing accounts - Understand where Storyteller and our wider suite of new products could support broader customer goals - Surface commercial signals to Sales with useful context and customer insight - Support renewal preparation by keeping account status, value, risks, and stakeholder context clear - Develop confidence in commercial conversations without needing to fully own the sales process - Internal Coordination - Coordinate with delivery and support teams to make sure customer needs are handled cleanly - Bring product feedback back to the business with enough context to be useful - Keep internal account notes, actions, and risks accurate and current - Escalate issues with judgment, urgency, and a clear view of customer impact - Help improve repeatable CS processes as the team scales What Success Looks Like - First 90 days - Clear understanding of Storyteller, our customer base, and the North America sports landscape - Smooth transition of assigned accounts with strong customer confidence - Accurate view of account health, adoption, risks, and upcoming key moments - Running customer calls independently with clear structure and follow-through - Early identification of accounts with adoption gaps or expansion potential - 6–12 months - Strong retention and account health across the core account portfolio - Customers using Storyteller more consistently across priority content moments - Clear contribution to expansion opportunities and renewal confidence - Better visibility and consistency across North America core accounts - Trusted internally as someone who understands customers and follows through Qualifications - Experience in Customer Success, account management, client services, or partnerships - Worked with sports, media, entertainment, content, digital, or fan engagement teams - Understanding of how live sport, content calendars, and stakeholder pressure shape customer expectations - Ability to build trust with customers without needing to be the most senior person in the room - Organised, responsive, and calm when priorities move quickly - Enjoy learning products deeply enough to have useful customer conversations - Commercial awareness and curiosity - Curiosity about how AI can improve your own work and customer outcomes Requirements - Strong ownership and follow-through - Clear, confident customer communication - Ability to connect product usage to customer outcomes - Commercial awareness and curiosity - Comfort working with sports and media customers - Good judgment around when to solve, when to coordinate, and when to escalate - Ability to operate in a fast-moving, evolving environment Benefits - Work with ambitious sports and media organisations across North America - Help teams use modern video and content products around moments fans care about - Join a small, high-trust commercial team with real ownership and visibility - Build valuable strategic account skills while owning your own portfolio - Grow with Storyteller as we expand from a single-product company into a multi-product platform business

Role Description You’ll join a fast-paced team that values ownership, clarity, and shipping. You’ll work remotely, collaborate with leading sports organisations, and be embedded in one or more products, helping shape how they use and evolve our product suite. This role sits at the intersection of AI, automation, and product ownership. There’s no central project manager - you’ll be expected to spot problems, decide what’s worth fixing, and help build the solutions. You don’t need years of product experience, but you do need curiosity, good judgement, and the willingness to get your hands dirty. What You'll Do - Own AI-driven workflows and product improvements within specific parts of the product suite. - Identify friction in how clients and teams use the product and propose solutions. - Build and iterate on AI-powered automations, tools, and workflows to improve delivery and outcomes. - Be responsible for deciding what matters within your product area, not just executing predefined tasks. - You’ll translate real client and usage problems into shipped product improvements, not decks or specs. - Use AI and internal tools to investigate product behaviour, debug issues, and test ideas. - Work directly with engineers to ship changes and improvements. - Engage with clients when needed to understand real problems and validate solutions. Qualifications - Hands-on experience building or running AI-powered workflows, automations, or systems in a product or SaaS environment - or strong transferable experience with clear evidence you learn fast by building. - Enough product judgement to decide what’s worth working on and when, balancing user needs, technical constraints, and speed. - Comfort owning a problem end-to-end: from identifying the issue, to prototyping a solution, to working with developers to ship it. - Genuine interest in AI beyond surface-level use - you’ve used AI to build, automate, or meaningfully change workflows, not just to brainstorm or write docs. - Willingness to get into the weeds: prompts, tools, data, investigations, and iteration. - Strong communication skills across technical and non-technical teams, including clients when needed. - Comfortable working with data and structured information to inform decisions. - High ownership mindset - you don’t wait for tickets or roadmaps to tell you what to do. - Able to operate across multiple workstreams in a fast-moving environment. - Reliable internet for remote work. Benefits - Up to EUR 25,000 salary on a full time, permanent employment contract. - Fully remote working anywhere in Tunisia! - 33 Days Paid Leave and Benefits. - Exciting high growth product, relied on by leading global brands, particularly within sports. - Working with the latest hardware, tech stack and tools. - The working hours are flexible however primarily aligning with UK working hours across weekdays. Recruitment Process - First, you’ll be invited for a 15-minute chat, we’ll explain the role better and answer your questions. - We’ll then invite you to do a take home task (we’ll compensate you regardless of outcome) and then it’s just a final interview with the team. - And that’s it! Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

Role Description We’re looking for engineers who take initiative, spot opportunities, and move ideas forward proactively. Builders who are excited to use AI as a core part of how they work, think from first principles, and keep things simple – not people who just want to hand-craft every line of code. You’ll be hands-on in the Web SDK and backend services that support it, working on real features used by major sports and media organisations, and using AI heavily to design, build and refine solutions. You’ll join the team responsible for our Web SDK and the services it talks to. The SDK is how customers embed fast, beautiful, interactive Stories experiences into their own products, so integration quality, performance and developer experience really matter. This is a hands-on coding role, but not a “shut the door and code in isolation” one: - You’ll use AI tools by default to explore, scaffold and refactor. - You’ll think in terms of problems, constraints and outcomes, not just tickets. - You’ll care about how easy we are to integrate with as much as how elegant the code looks. - You won’t be managing people or owning a team – but you will be expected to own your work end-to-end, contribute to how we solve problems, and help us keep raising the bar. Responsibilities - Build and ship features - Own features end-to-end: understand the problem, design a simple solution, build it (often with AI assistance), test it, and refine based on feedback. - Improve performance, reliability and developer ergonomics of the Web SDK and supporting services. - Debug tricky issues across the SDK, backend and browser – using logs, metrics and good hypotheses rather than guesswork. - Solve real customer problems - Work with Product and Delivery to understand real customer use-cases and constraints. - Propose simple, pragmatic solutions instead of over-engineering. - Help streamline the integration experience so partners can get to “first story live” quickly and safely. - Improve developer experience - Enhance documentation, code examples, and integration guides, often using AI to draft and then editing for clarity. - Identify friction points for integrators and proactively champion improvements. - Make small, continuous DX improvements (tooling, scripts, templates) rather than waiting for a big “clean-up project”. - Engineering excellence - Use AI tools by default for exploration, scaffolding and refactors – and then verify outputs with tests, types, and your own judgement. - Use first-principles thinking to cut through complexity: start from the goal and constraints, choose the simplest thing that works, and be willing to delete your own code when a better approach appears. - Participate in thoughtful code reviews: give clear, kind, direct feedback and be open to having your own ideas challenged. - Help improve CI pipelines, test suites and dev scripts so the whole team moves faster and more safely over time. - Maintain high ownership and follow-through from idea to release: surface blockers early, communicate clearly, and finish what you start. Qualifications - 2–4 years of hands-on experience with TypeScript/JavaScript in production environments. - Strong knowledge of React, Node.js or similar modern frontend frameworks – you’re comfortable working across browser and server. - Familiarity with APIs/HTTP, performance tuning, and SQL/NoSQL basics. - A proactive mindset – you look ahead, anticipate problems, and propose solutions instead of waiting to be told what to do. - AI-native working style – you’re comfortable adopting new tools early, especially AI-assisted coding, and you see AI as the default starting point rather than a last resort. - Clear reasoning and trade-off thinking – you can explain why you chose one approach over another in simple language. - Strong written and verbal communication for remote collaboration. - Reliability – you deliver on commitments, surface blockers early, and take responsibility for the quality of your work. - You don’t need to have built a Web SDK before, but you should be comfortable working on libraries and APIs that other developers depend on. Nice to have - Experience building SDKs, libraries or developer tools. - Experience with performance tuning (bundle sizes, loading strategies, caching) in web apps. - Open-source contributions, side projects or technical write-ups that show how you think. - Interest in sports, media or content tech. Recruitment Process - Hiring Manager Conversation (20–30 mins): A short call to get to know you, share more about Storyteller and the Web SDK, and answer your questions. No coding. We’ll both aim to decide whether it makes sense to go deeper. - Paid Take-home Task (~60 mins): A small, focused task you can do in your own time. We compensate you for completing it regardless of the outcome. You’re welcome to use AI tools – we’re interested in how you reason, how you verify and simplify, and how you trade off options, not in how much you type. - Review and CTO Interview (60–75 mins): We’ll review your submission together, dig into your decisions, and you’ll meet Dave (CTO). We’ll talk about how you approach problems, how you use tools like AI, and how you like to work. Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

No direct experience in this exact role is needed — but you do need to be organised, dependable, quick to learn, and confident working in a fast-paced operational environment. We’ll give you the tools, training, and trust to grow fast in the world of live sports. 💸 Up to 20,000 USD per year on a full time, contractor contract 🌎 Fully remote working! ✨ Exciting high growth product, relied on by leading global brands, particularly within sports 💻 Working with the latest hardware, tech stack and tools This role follows a rotating shift pattern, including evenings and weekends, depending on live events. ABOUT US Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit! RESPONSIBILITIES What can you expect? You'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and help ensure smooth live operations across a 24-hour schedule. You'll work closely with exciting sports clients and content, gaining unique experience in a fast-moving live environment. This role will provide you with the opportunity to: - Execute live content operations for clients, ensuring content is published accurately and on time. - Manage detail-heavy, repeatable workflows with consistency and a high standard of quality. - Monitor live content activity and respond quickly to issues, deadlines, and changing priorities during events. - Use judgement to resolve routine operational issues independently, escalating when needed and with clear context. - Maintain strong quality control across client content and live workflows. - Work across internal tools and systems to keep operations running smoothly and efficiently. - Support the delivery of a reliable, high-quality experience for clients and end users. - Embrace AI-first ways of working, showing curiosity about new tools and a willingness to adopt better, faster ways of operating. - Identify opportunities to improve workflows, reduce errors, and make day-to-day operations more effective. QUALIFICATIONS What's important to us: - Reliable access to a stable internet connection and a suitable remote working setup. - Flexibility to work rotating shifts, including evenings, weekends, and hours aligned with live events and US coverage needs. - A strong track record of getting operational work done accurately, reliably, and on time. - Exceptional attention to detail and the ability to maintain high standards in repetitive but business-critical tasks. - Strong organisational skills, with the ability to manage multiple priorities and stay calm under pressure. - Ability to follow established processes consistently, while also applying good judgement when something falls outside the playbook. - Comfortable working independently and taking ownership of problems before escalating. - Confidence in figuring things out, using available resources, and making sensible decisions in fast-moving situations. - Curious, coachable, and quick to learn new tools, systems, and ways of working, including AI-enabled workflows. - Clear written communication and the ability to collaborate effectively with internal teams. - A proactive mindset with the energy to take initiative and keep work moving. What’s nice to have: - Experience in operations, content operations, publishing, coordination, moderation, or other execution-focused roles. - Experience in environments where accuracy, speed, judgement, and consistency all matter. - Experience handling live, time-sensitive, or deadline-driven work. - Experience using CMS platforms, spreadsheets, dashboards, ticketing systems, or workflow tools. - Experience identifying issues, solving routine problems independently, and knowing when escalation is truly needed. - Experience improving processes or making day-to-day operational workflows more efficient. - Experience in a SaaS, media, sports, or digital content environment. - A strong interest in sports and live events. RECRUITMENT PROCESS Firstly, you will be invited to complete an online video interview. Secondly, if the initial call goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for). And that’s it! ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

No direct experience in this exact role is needed — but you do need to be organised, dependable, quick to learn, and confident working in a fast-paced operational environment. We’ll give you the tools, training, and trust to grow fast in the world of live sports. 🇿🇦 Up to ZAR 350,000 salary on a full time, permanent employment contract 🌎 Fully remote working anywhere in South Africa! 🏖️ 33 Days Paid Leave and Benefits ✨ Exciting high growth product, relied on by leading global brands, particularly within sports 💻 Working with the latest hardware, tech stack and tools This role follows a rotating shift pattern, including evenings and weekends, depending on live events. ABOUT US Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit! RESPONSIBILITIES What can you expect? You'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and help ensure smooth live operations across a 24-hour schedule. You'll work closely with exciting sports clients and content, gaining unique experience in a fast-moving live environment. This role will provide you with the opportunity to: - Execute live content operations for clients, ensuring content is published accurately and on time. - Manage detail-heavy, repeatable workflows with consistency and a high standard of quality. - Monitor live content activity and respond quickly to issues, deadlines, and changing priorities during events. - Use judgement to resolve routine operational issues independently, escalating when needed and with clear context. - Maintain strong quality control across client content and live workflows. - Work across internal tools and systems to keep operations running smoothly and efficiently. - Support the delivery of a reliable, high-quality experience for clients and end users. - Embrace AI-first ways of working, showing curiosity about new tools and a willingness to adopt better, faster ways of operating. - Identify opportunities to improve workflows, reduce errors, and make day-to-day operations more effective. QUALIFICATIONS What's important to us: - Reliable access to a stable internet connection and a suitable remote working setup. - Flexibility to work rotating shifts, including evenings, weekends, and hours aligned with live events and US coverage needs. - A strong track record of getting operational work done accurately, reliably, and on time. - Exceptional attention to detail and the ability to maintain high standards in repetitive but business-critical tasks. - Strong organisational skills, with the ability to manage multiple priorities and stay calm under pressure. - Ability to follow established processes consistently, while also applying good judgement when something falls outside the playbook. - Comfortable working independently and taking ownership of problems before escalating. - Confidence in figuring things out, using available resources, and making sensible decisions in fast-moving situations. - Curious, coachable, and quick to learn new tools, systems, and ways of working, including AI-enabled workflows. - Clear written communication and the ability to collaborate effectively with internal teams. - A proactive mindset with the energy to take initiative and keep work moving. What’s nice to have: - Experience in operations, content operations, publishing, coordination, moderation, or other execution-focused roles. - Experience in environments where accuracy, speed, judgement, and consistency all matter. - Experience handling live, time-sensitive, or deadline-driven work. - Experience using CMS platforms, spreadsheets, dashboards, ticketing systems, or workflow tools. - Experience identifying issues, solving routine problems independently, and knowing when escalation is truly needed. - Experience improving processes or making day-to-day operational workflows more efficient. - Experience in a SaaS, media, sports, or digital content environment. - A strong interest in sports and live events. RECRUITMENT PROCESS ​​​​​​​ Firstly, you will be invited to complete an online video interview. Secondly, if the initial call goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for). And that’s it! ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

No direct experience in this exact role is needed — but you do need to be organised, dependable, quick to learn, and confident working in a fast-paced operational environment. We’ll give you the tools, training, and trust to grow fast in the world of live sports. 🇵🇭 Up to 12,000 USD per year on a full time, contractor contract 🌎 Fully remote working anywhere in the Philippines! ✨ Exciting high growth product, relied on by leading global brands, particularly within sports 💻 Working with the latest hardware, tech stack and tools This role follows a rotating shift pattern, including evenings and weekends, depending on live events. ABOUT US Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit! RESPONSIBILITIES What can you expect? You'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and help ensure smooth live operations across a 24-hour schedule. You'll work closely with exciting sports clients and content, gaining unique experience in a fast-moving live environment. This role will provide you with the opportunity to: - Execute live content operations for clients, ensuring content is published accurately and on time. - Manage detail-heavy, repeatable workflows with consistency and a high standard of quality. - Monitor live content activity and respond quickly to issues, deadlines, and changing priorities during events. - Use judgement to resolve routine operational issues independently, escalating when needed and with clear context. - Maintain strong quality control across client content and live workflows. - Work across internal tools and systems to keep operations running smoothly and efficiently. - Support the delivery of a reliable, high-quality experience for clients and end users. - Embrace AI-first ways of working, showing curiosity about new tools and a willingness to adopt better, faster ways of operating. - Identify opportunities to improve workflows, reduce errors, and make day-to-day operations more effective. QUALIFICATIONS What's important to us: - Reliable access to a stable internet connection and a suitable remote working setup. - Flexibility to work rotating shifts, including evenings, weekends, and hours aligned with live events and US coverage needs. - A strong track record of getting operational work done accurately, reliably, and on time. - Exceptional attention to detail and the ability to maintain high standards in repetitive but business-critical tasks. - Strong organisational skills, with the ability to manage multiple priorities and stay calm under pressure. - Ability to follow established processes consistently, while also applying good judgement when something falls outside the playbook. - Comfortable working independently and taking ownership of problems before escalating. - Confidence in figuring things out, using available resources, and making sensible decisions in fast-moving situations. - Curious, coachable, and quick to learn new tools, systems, and ways of working, including AI-enabled workflows. - Clear written communication and the ability to collaborate effectively with internal teams. - A proactive mindset with the energy to take initiative and keep work moving. What’s nice to have: - Experience in operations, content operations, publishing, coordination, moderation, or other execution-focused roles. - Experience in environments where accuracy, speed, judgement, and consistency all matter. - Experience handling live, time-sensitive, or deadline-driven work. - Experience using CMS platforms, spreadsheets, dashboards, ticketing systems, or workflow tools. - Experience identifying issues, solving routine problems independently, and knowing when escalation is truly needed. - Experience improving processes or making day-to-day operational workflows more efficient. - Experience in a SaaS, media, sports, or digital content environment. - A strong interest in sports and live events. RECRUITMENT PROCESS ​​​​​​​ Firstly, you will be invited to complete an online video interview. Secondly, if the initial call goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for). And that’s it! ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

Territory: Named enterprise accounts across EMEA (broadcast, media, OTT, leagues) Location: EMEA working hours required About Storyteller Storyteller is a SaaS platform that helps media companies, sports organisations, and content-driven brands engage their audiences through modern, short-form experiences across their owned and operated platforms. Trusted by some of the most recognised organisations in global media and sport, Storyteller sits at the intersection of content, technology, and audience engagement, helping teams move faster, work smarter, and build deeper relationships with their audiences. The Role We’re hiring an Enterprise Account Executive to help scale Storyteller across EMEA broadcast, media, OTT, and league organisations. This role is designed for someone who enjoys owning complex enterprise deals end-to-end, operating with high autonomy, and selling at the platform level rather than as a point solution. You will own a defined portfolio of named enterprise accounts and lead high-value, multi-stakeholder sales processes. You’ll work closely with leadership, product, and delivery teams, shaping how Storyteller is adopted and expanded across large, sophisticated organisations over time. What You’ll Do: - Own the full enterprise sales cycle from first conversation through to close - Manage a portfolio of named enterprise accounts across EMEA - Run multi-stakeholder sales processes involving product, digital, content, and technology teams - Lead discovery conversations focused on workflows, outcomes, and audience engagement - Position Storyteller as a strategic platform, not a feature or point solution - Build and qualify your own pipeline alongside inbound opportunities - Develop long-term account strategies with clear expansion potential - Forecast accurately and own deal strategy end-to-end - Collaborate closely with product and delivery teams to shape enterprise solutions What Success Looks Like First 90 days - Strong understanding of Storyteller, our customers, and the enterprise landscape - Credible enterprise pipeline in progress across named EMEA accounts - Running discovery and deal cycles independently 6–12 months - Closed multiple high-value enterprise deals - Clear momentum across owned accounts with visible expansion potential - Trusted by customers as a strategic partner, not just a vendor Who This Role Is For This role is a strong fit if you: - Have experience selling SaaS into broadcast, media, sport, or content-heavy organisations - Have personally run complex enterprise sales cycles involving multiple stakeholders - Are comfortable with longer, consultative deal processes - Enjoy discovery-led selling and problem-solving - Can operate autonomously without heavy process or scripts - Are proactive about generating and developing pipeline - Communicate clearly and confidently on calls and video - Are curious about how emerging technology and AI can improve workflows and outcomes What Matters Most - High agency and ownership mentality - Strong discovery and listening skills - Ability to think in terms of workflows and outcomes - Comfort with ambiguity and evolving products - Willingness to learn fast and adapt What Doesn’t Matter - Fancy titles or big-brand CVs - Following a rigid sales methodology - Needing heavy enablement or micromanagement Why Join Storyteller - Work on a product trusted by leading organisations in global media and sport - Be part of a small, high-trust commercial team - High autonomy, real ownership, and visible impact - Opportunity to grow with a platform as it expands across EMEA and into new use cases ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

Territory: Named enterprise accounts across EMEA (broadcast, media, OTT, leagues) Location: EMEA working hours required About Storyteller Storyteller is a SaaS platform that helps media companies, sports organisations, and content-driven brands engage their audiences through modern, short-form experiences across their owned and operated platforms. Trusted by some of the most recognised organisations in global media and sport, Storyteller sits at the intersection of content, technology, and audience engagement, helping teams move faster, work smarter, and build deeper relationships with their audiences. The Role We’re hiring an Enterprise Account Executive to help scale Storyteller across EMEA broadcast, media, OTT, and league organisations. This role is designed for someone who enjoys owning complex enterprise deals end-to-end, operating with high autonomy, and selling at the platform level rather than as a point solution. You will own a defined portfolio of named enterprise accounts and lead high-value, multi-stakeholder sales processes. You’ll work closely with leadership, product, and delivery teams, shaping how Storyteller is adopted and expanded across large, sophisticated organisations over time. What You’ll Do: - Own the full enterprise sales cycle from first conversation through to close - Manage a portfolio of named enterprise accounts across EMEA - Run multi-stakeholder sales processes involving product, digital, content, and technology teams - Lead discovery conversations focused on workflows, outcomes, and audience engagement - Position Storyteller as a strategic platform, not a feature or point solution - Build and qualify your own pipeline alongside inbound opportunities - Develop long-term account strategies with clear expansion potential - Forecast accurately and own deal strategy end-to-end - Collaborate closely with product and delivery teams to shape enterprise solutions What Success Looks Like First 90 days - Strong understanding of Storyteller, our customers, and the enterprise landscape - Credible enterprise pipeline in progress across named EMEA accounts - Running discovery and deal cycles independently 6–12 months - Closed multiple high-value enterprise deals - Clear momentum across owned accounts with visible expansion potential - Trusted by customers as a strategic partner, not just a vendor Who This Role Is For This role is a strong fit if you: - Have experience selling SaaS into broadcast, media, sport, or content-heavy organisations - Have personally run complex enterprise sales cycles involving multiple stakeholders - Are comfortable with longer, consultative deal processes - Enjoy discovery-led selling and problem-solving - Can operate autonomously without heavy process or scripts - Are proactive about generating and developing pipeline - Communicate clearly and confidently on calls and video - Are curious about how emerging technology and AI can improve workflows and outcomes What Matters Most - High agency and ownership mentality - Strong discovery and listening skills - Ability to think in terms of workflows and outcomes - Comfort with ambiguity and evolving products - Willingness to learn fast and adapt What Doesn’t Matter - Fancy titles or big-brand CVs - Following a rigid sales methodology - Needing heavy enablement or micromanagement Why Join Storyteller - Work on a product trusted by leading organisations in global media and sport - Be part of a small, high-trust commercial team - High autonomy, real ownership, and visible impact - Opportunity to grow with a platform as it expands across EMEA and into new use cases ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

Location: Remote Reporting to: CRO Scope: Tier 1 accounts + Customer Success team leadership About Storyteller Storyteller is a SaaS platform that helps media companies, sports organisations, and content-driven brands engage their audiences through modern, short-form experiences across their owned and operated platforms. Trusted by some of the most recognised organisations in global media and sport, Storyteller sits at the intersection of content, technology, and audience engagement, helping teams move faster, work smarter, and build deeper relationships with their audiences. The Role We’re hiring a Customer Success Lead to take ownership of our most important customer relationships while helping scale and structure the Customer Success function. This is a player/coach role — not a pure management position. You will lead from the front, owning key accounts while raising the standard across the team. You will directly own a portfolio of Tier 1 accounts, acting as the senior layer within Customer Success, and creating a clear buffer between leadership and day-to-day execution. What You’ll Do: Account Ownership (Player) - Own a portfolio of Tier 1 / strategic accounts - Build strong relationships across product, content, and commercial stakeholders - Drive adoption and ensure customers realise clear value from Storyteller - Identify risks early and proactively manage account health - Identify and develop expansion opportunities, shaping them with the customer before handing off to Sales to run the commercial process Team Leadership (Coach) - Act as the senior layer within Customer Success - Support and guide CSMs on account strategy, prioritisation, and execution - Improve consistency and quality across customer interactions - Help define and embed best practices, processes, and ways of working - Provide input on hiring, onboarding, and development of the CS team Commercial Contribution (Not Ownership) - Contribute to Net Revenue Retention (NRR) through strong account management - Surface and qualify expansion opportunities within accounts - Partner closely with Sales to ensure smooth handoff and high-quality deal context - Maintain clear visibility on account status, risks, and opportunities What Success Looks Like First 90 days - Smooth transition of Tier 1 accounts with strong customer confidence - Clear understanding of current CS structure, gaps, and opportunities - Acting as a reliable escalation and decision-making layer - Early identification of expansion opportunities across key accounts 6–12 months - Strong retention across Tier 1 accounts - Consistent flow of high-quality expansion opportunities into Sales - Clear structure and improved quality across the CS team - Reduced reliance on CRO for day-to-day account involvement Who This Role Is For This role is a great fit if you: - Have experience managing high-value SaaS accounts - Are comfortable working commercially, even if not directly closing deals - Have partnered closely with Sales on expansion or upsell motions - Have experience mentoring or leading others (formally or informally) - Can balance strategic thinking with hands-on execution - Are confident working with senior stakeholders in complex organisations What Matters Most - Strong ownership and accountability - Commercial awareness (knowing how value translates to revenue) - Ability to identify and shape opportunities, not just react to requests - Clear communication and sound judgment - Comfort operating in a fast-moving, evolving environment What Doesn’t Matter - Formal management titles - Carrying a hard quota personally - Rigid adherence to CS frameworks or playbooks - Experience in large, heavily structured organisations Why Join Storyteller - Own and shape Customer Success at a critical stage of growth - Work directly with leadership on strategy and execution - High autonomy, real ownership, and visible impact - Opportunity to define how Customer Success scales as the company grows Recruitment Process - Online Video Interview (short recorded responses to a set of questions) - Interview with Charlie (CRO) - Follow-up Task & Presentation - Final Interview with Charlie ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.

No experience needed — just enthusiasm, curiosity, and a proactive mindset! We’ll give you the tools, training, and trust to grow fast in the world of live sports. 💸 Up to 20,000 USD per year on a full time, contractor contract 🌎 Fully remote working! ✨ Exciting high growth product, relied on by leading global brands, particularly within sports 💻 Working with the latest hardware, tech stack and tools This role follows a rotating shift pattern, including evenings and weekends, depending on live events. ABOUT US Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit! RESPONSIBILITIES What can you expect? You'll be part of a supportive and innovative team that values collaboration and creativity. You'll have the flexibility of working remotely, with variable hours to cover events around the world and ensure 24-hour coverage. You'll engage with exciting sports clients, providing you with unique insights and experiences in the sports industry. This role will provide you with the opportunity to: - Run live content management for clients, ensuring timely and accurate delivery. - Generate engaging content tailored to client needs. - Provide exceptional customer support to enhance client satisfaction. - Ensure strong quality control over client content, maintaining high standards. QUALIFICATIONS What's important to us: - Reliable access to consistent internet. - Flexibility to work varying hours and weekends. - Excellent communication and interpersonal skills. - Strong attention to detail. - Experience in support or customer success. - Experience ensuring high quality for customers - A can-do attitude with a willingness to dive in and add value to our customers. - A customer-centric mindset, always prioritizing client satisfaction. - A proactive approach to contributing across the business. What’s nice to have: - Experience working in a fast-paced environment - Experience creating or improving support or QA processes - Experiencing working in a SaaS environment - Content experience RECRUITMENT PROCESS Firstly, you will be invited to a 15-minute call with a member of our Hiring Team, where you’ll learn more about the company and we’ll ask you a few questions. Secondly, if the initial call goes well, you will be invited for an interview with Alex, our Senior Project Manager. Depending on the outcome of this interview, you will be sent a follow-up task, which will give you an idea of what your day-to-day might look like (which you will be compensated for). And that’s it! ---------------------- Privacy Notice We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@getstoryteller.com.