• Provide advanced support for current and prospective customers; providing pre-sales support, demonstrations and/or technical information for sales quotations as required. • Manage the customer technical support experience through activation of new orders, ensuring the needs of the customer (cost, timing, quality, key issues/ needs of the customer) are met in a proactive manner. • Communicate, both verbally and in writing, with external stakeholders with a focus on improving the Mastercam experience for existing customers. • Proactively support existing customers with on-site visits and applications programming. • Maintain accurate customer records in the CRM as required. • Act as a technical liaison between Mastercam Poland, sub-resellers, sales partners and existing customers; work to ensure prospective and current customers are proactively managed and receive the utmost care when technical questions and issues are presented. • Collaborate to resolve NC code issues, working to modify, customize and improve post processors as needed during issue resolution. • Discover, research, and report programming defects and requests, suggest temporary solution(s) until Issues/ problems are resolved with a permanent solution. • Program, run, and maintain machine tools for Mastercam with prospective and existing customers. • Participate in the delivery of Mastercam Poland solutions customer training; in response to customer inquiries and/ or in alignment with new features/ benefits of Mastercam. • Develop, present and conduct training for prospective and existing customers as needed. • Serve as a Mastercam Poland technical lead, attend trade shows, machine tool dealer events, media events, and/ or technical partner events which serve to enhance the Mastercam name and benefit the overall brand. • Maintain a solid understanding of the Polish CAD/CAM market, the technology therein, as well as current competition and/ or emerging threats/ opportunities; with a keen focus of the impact of said items on the region/ territory.

• Lead application security across all Linear and SaaS products, services, and APIs • Act as the security authority in design and architecture discussions • Define and enforce secure development standards across the SDLC • Ensure security controls are implemented consistently across all products and services • Lead the application pentesting across Operative’s products • Establish mandatory security review gates within the SDLC and participate in engineering sprints as security champion • Conduct security assessments for high-risk features, authentication flows, API’s, integrations, and architectural changes • Provide formal security approval (sign-off) prior to production release as required • Work collaboratively with DEV and QA team to provide solutions for security risk identified during SDLC lifecycle • Coordinate formal risk acceptance with Security leadership when necessary • Integrate security controls into CI/CD pipelines (SAST, DAST, SCA, secrets scanning, IaC scanning) • Define and maintain secure coding standards and engineering guardrails • Ensure security tooling produces actionable output and does not become noise • Continuously improve automation and coverage across code repositories and services • Lead application vulnerability management for all Linear and SaaS products • Open, track, and maintain remediation tickets with Engineering • Clearly document risk, severity, and remediation expectations • Enforce remediation timelines and escalate overdue critical issues • Validate remediation effectiveness before formal closure • Work closely with the AI department to securely introduce AI-powered features into products • Conduct security reviews of AI use cases, model integrations, and data flows • Ensure proper data classification, access controls, and data minimization when integrating AI capabilities • Assess risks related to prompt injection, data leakage, data poisoning, model abuse, excessive API exposure, and external AI integrations • Define guardrails for AI feature deployment, including logging, monitoring, and abuse detection • Require security validation before AI-driven features are released to production • Ensure proper authentication, authorization, and object-level access controls • Validate encryption, secrets management, and identity implementations • Partner with Cloud and Infrastructure teams to ensure secure deployment patterns • Provide monthly application security posture reports • Maintain centralized vulnerability dashboard (SAST, DAST, SCA, Container, IaC) • Create monthly reports on repos integration and CI/CD integration • Provide quarterly Secure SDLC maturity assessment • Conduct monthly AppSec review with product teams

• Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users. • Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model. • Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders. • Review and assure quality in all code entering our codebase. • Continually evaluate and refactor our existing codebase for increased extensibility. • Ability to learn new technologies depending on project requirements.

• The Lead Application Development Engineer will play a pivotal role in the development and implementation of critical applications. • Foster collaboration among team members, stakeholders, and departments. • Define backend frameworks and engineering standards across applications. • Establish cloud infrastructure strategy (AWS preferred). • Architect for scalability, reliability, performance, and security. • Build systems designed for long-term scalability, not short-term patches. • Lead API architecture and integration design across platforms. • Design and implement a centralized data hub strategy to decouple applications from legacy systems. • Implement monitoring and observability standards (New Relic or similar).