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We help people solve manufacturing challenges, from the most basic to the extremely complex.
Applications Engineer
Location
Poland
Posted
109 days ago
Salary
0
Seniority
Senior
Job Description
Applications Engineer
Mastercam
• Provide advanced support for current and prospective customers; providing pre-sales support, demonstrations and/or technical information for sales quotations as required. • Manage the customer technical support experience through activation of new orders, ensuring the needs of the customer (cost, timing, quality, key issues/ needs of the customer) are met in a proactive manner. • Communicate, both verbally and in writing, with external stakeholders with a focus on improving the Mastercam experience for existing customers. • Proactively support existing customers with on-site visits and applications programming. • Maintain accurate customer records in the CRM as required. • Act as a technical liaison between Mastercam Poland, sub-resellers, sales partners and existing customers; work to ensure prospective and current customers are proactively managed and receive the utmost care when technical questions and issues are presented. • Collaborate to resolve NC code issues, working to modify, customize and improve post processors as needed during issue resolution. • Discover, research, and report programming defects and requests, suggest temporary solution(s) until Issues/ problems are resolved with a permanent solution. • Program, run, and maintain machine tools for Mastercam with prospective and existing customers. • Participate in the delivery of Mastercam Poland solutions customer training; in response to customer inquiries and/ or in alignment with new features/ benefits of Mastercam. • Develop, present and conduct training for prospective and existing customers as needed. • Serve as a Mastercam Poland technical lead, attend trade shows, machine tool dealer events, media events, and/ or technical partner events which serve to enhance the Mastercam name and benefit the overall brand. • Maintain a solid understanding of the Polish CAD/CAM market, the technology therein, as well as current competition and/ or emerging threats/ opportunities; with a keen focus of the impact of said items on the region/ territory.
Job Requirements
- Bachelor’s degree in Manufacturing Engineering, Mechanical Engineering, Software Engineering, or a related field required, or equivalent hands-on experience providing technical customer support within the CAD/CAM industry—preferably in a Fortune 500 manufacturing environment utilizing CAD/CAM processes.
- Membership in a recognized professional engineering organization is preferred; chartered status is considered an advantage.
- Proficiency in English at a minimum B2 level is required.
- 5-7 years of successful, progressive responsibility within an Applications Engineering position.
- Excellent working knowledge of CAD/CAM programming software (Mastercam a distinct advantage).
- Solid experience assessing, developing, and delivering technical proposals and solutions designed to address the customer's CAD/CAM challenges.
- Possess a general knowledge of all types of CNC manufacturing processes.
- Proactive problem-solver, critical thinker, and self-motivated in the delivery of technical proposals or solutions.
- Excellent troubleshooting, problem-solving and risk assessment skills.
- Demonstrable ability to work independently, with self-direction and organization, to complete tasks and projects in a proactive manner.
- Proven ability to work under self-direction, coupled with the ability to prioritize, multi-task in the delivery of objectives or agreed upon deliverables.
- Proven time management skills with a track record of working in a team environment successfully working with others.
- Excellent communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner to both a technical and non-technical audience.
- Client-centric: takes ownership and pride in the customer experience; always professional and pleasant.
- The ability to act, to lead, and to foster growth by leveraging company resources in a pro-active manner.
- High working proficiency with Microsoft Office Suite (Teams, Word, Excel and PowerPoint).
- Clear understanding and working knowledge of industry protocol.
Benefits
- Polish travel required up to 50% of the time.
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