• Prepare prior authorization requests received by validating prescriber and member information, level of review, and appropriate clinical guidelines • Make outbound calls to providers to obtain additional clinical information to ensure substantial clinical information exists to reach a clinical determination for pharmacist review • Proactively obtains clinical information from prescribers, referral coordinators, and appropriate staff to ensure all aspects of clinical guidelines are addressed for pharmacist review. • Review and analyze pharmacy claims data for proactive outreach and intervention. • Identify, document, and escalate provider concerns to the appropriate internal team including various members of the Prior Authorization Team • Triage phone calls from members, pharmacy personnel, and providers by asking applicable drug and client specific clinical questions. • Effectively communicate issues and resolutions to members, pharmacy staff, providers, and appropriate internal stakeholders. • Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and Company policies • Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast paced, startup environment

• Adhere to Clinical Standard Operating Procedures and Good Clinical Practice ICH Guidelines. • Assist in contacting investigator sites to provide study specific information. • Ensure receipt, completeness and accuracy of clinical and administrative documents. • Coordinate distribution and shipment of study-related materials. • Coordinate investigator site/payment as needed. • Maintain telephone contact with sites, contract research organization personnel, vendors and CRAs as needed. • Facilitate flow and maintenance of correspondence with sites. • Attend clinical project team meetings and takes minutes. • Contract, invoice and budget management and tracking. • Assist in coordination of study initiation documentation materials. • Responsible for compiling/QC checking/generating copies of clinical documents that are intended for submissions including 1572s (original and updated), Informed Consent Form, Protocol and Investigator’s Brochure. • Coordinate distribution of study team materials and meeting minutes. • Draft and prepare documents for mass mailings (e.g., protocol amendments). • Assist with preparation of presentation materials. • Maintain central registry of contact information for clinical sites, contract research organizations, vendors and CRAs. • Set up teleconference calls with sites and team and record minutes. • Maintain central monitoring calendar for all site visits. • Create and maintain Central Clinical files. • Perform administrative and clerical duties. • Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics. • Perform miscellaneous duties as assigned.

- Monitor and evaluate the quality of communication between managers and players (email, messengers, phone). - Ensure compliance of communication with established standards and regulations. - Prepare detailed reports on evaluations and identified issues. - Provide constructive feedback to VIP Managers and Support teams. - Participate in the development and updating of QA evaluation forms and procedures. - Collaborate with training and operations teams to improve service processes. - Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).

• Execute change and adoption activities with care for established strategies across AI platform releases • Develop practical, workflow-level materials that support day-to-day usage • Identify change impacts and proactively propose solutions to address adoption challenges • Coordinate activities across releases to ensure effective sequencing and minimize change fatigue • Prepare materials, coordinate engagement activities, and track stakeholder engagement • Equip champions and business leads with tools to drive confidence and adoption • Develop coaching materials, toolkits, and messaging that reinforce desired behaviors • Partner with leadership and internal teams to amplify key communications • Create clear, engaging content tailored to different audiences • Partner with Product and Learning teams to deliver effective enablement experiences • Support delivery of training and communications, including follow-up and effectiveness tracking • Maintain and evolve toolkits, FAQs, and supporting resources • Monitor adoption metrics and translate data into actionable insights • Gather and synthesize stakeholder feedback and readiness signals • Support feedback loops across testing, training, and post-launch activities • Identify opportunities to strengthen adoption and embed new ways of working • Support planning and execution of change and enablement activities end-to-end • Track timelines, risks, and deliverables across multiple workstreams • Facilitate meetings, document outcomes, and communicate progress clearly