Quality Control Specialist

GeneralGeneralFull TimeRemoteJuniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Kazakhstan

Posted

1 day ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expRussianEnglish

Job Description

Quality Control Specialist

Neo Group

- Monitor and evaluate the quality of communication between managers and players (email, messengers, phone). - Ensure compliance of communication with established standards and regulations. - Prepare detailed reports on evaluations and identified issues. - Provide constructive feedback to VIP Managers and Support teams. - Participate in the development and updating of QA evaluation forms and procedures. - Collaborate with training and operations teams to improve service processes. - Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).

Job Requirements

  • Minimum of 1 year of experience in quality assurance or customer support, preferably in iGaming.
  • Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them.
  • Ability to assess communication objectively and consistently.
  • Strong attention to detail and high standards for customer experience.
  • Confident user of Google Workspace and reporting/monitoring systems.
  • Basic understanding of CRM systems.
  • Fluent in Russian/English (mandatory).
  • Ability to work in a dynamic environment with shifting priorities.
  • Nice to Have:
  • Experience working with VIP clients (casino, betting, or high-net-worth customers).
  • Background in coaching or mentoring.
  • Knowledge of additional languages.

Benefits

  • Remote work opportunity.
  • Flexible working schedule.
  • Interesting product.
  • Learning opportunities.
  • Career growth prospects.

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