• Own the subcontractor partner operating model for Professional Services, including partner company onboarding, partner consultant lifecycle management, access coordination, readiness tracking, shadow and reverse-shadow progression, status management, and offboarding. • Develop and execute a global strategy for subcontractor and services partners that expands delivery capacity while maintaining quality, customer satisfaction, and alignment with regional business needs, using capacity, quality, and customer satisfaction metrics to guide decisions. • Serve as the primary relationship manager for strategic subcontractor and services partners, building strong partnerships with partner principals and delivery managers. • Partner with Professional Services, Delivery, project management, and regional leadership to identify staffing needs, evaluate partner resources, and maintain visibility into partner inventory, skills, capacity, rate administration, and specialty coverage to improve staffing match rates and reduce delivery coverage gaps. • Manage or materially support contract and engagement workflows, including contract initiation, work authorization governance, purchase order coordination, invoice routing, retainer administration, renewals, and related cross-functional follow-through. • Improve partner delivery readiness by shaping onboarding guidance, enablement expectations, shadowing requirements, certification alignment, and consistent delivery standards. • Establish and maintain partner performance scorecards, feedback loops, and compliance mechanisms to assess partner quality, readiness, utilization, customer feedback, and future fit. • Drive process improvement and automation across partner onboarding, engagement workflows, rules of engagement, and systems used to manage subcontractor operations across regions to reduce manual effort and improve data accuracy.

• Leading technical integration, deployment, and troubleshooting of ZTS services for enterprise customers. • Serving as a trusted advisor to customers, providing best practices and technical guidance throughout the project lifecycle. • Collaborating with internal teams to resolve complex technical issues. • Documenting solutions, creating technical collateral, and contributing to knowledge sharing within the team. • Participating in customer training sessions to help drive product adoption and usability. • Participating in pre-sales activities as needed (e.g., technical workshops, POCs). • Traveling as required (<20%).

Role Description As a Sr. Solutions Representative, you will be responsible for orchestrating the entire account team—including sales, solutions, and technical experts—to ensure flawless execution. Your mission is to maximize the effectiveness of every field selling resource and consistently drive substantial, long-term revenue growth. Along the way, you will get to: - Quarterback to the Account Team: Act as the "heartbeat" of the team. Coordinate internal and external resources to ensure a seamless sales cycle from discovery to delivery. As an Account Manager, your commitment should be "All-in" with your Account Executive (AE), “white-glove” with clients, and a trusted resource for our partners. - Proactive Engagement: Take ownership of account-specific goals. Foster direct client engagement and ensure all team members are aligned with client objectives. - Manage End-to-End Success: Oversee all transactions from quotes to payment to delivery, ensuring data integrity, process adherence, and consistent, high-touch client experience throughout. - Cross-Functional Synergy: Partner tightly with the Services Account Executive (SAE) and strategically engage CEPs, MDEs, SSEs, FA, and BDMs. - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - 4+ years of relevant experience in strategic account management, sales support, or a high-touch customer-facing role (Bachelor’s degree in Business or Tech preferred). - Foundational knowledge of the technology landscape (Cloud, Networking, Security, and AI). - Proven ability to lead and coordinate complex, cross-functional teams. - Ability to manage multiple competing priorities with high attention to detail. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

• Administer and maintain IRIS for Health integration platform environments across AWS EC2 instances, ensuring high availability, performance, and scalability • Manage Linux-based servers, configure network security including PaloAlto VPN tunnels, perform system maintenance, implement security patches, and optimize system performance across development, staging, and production environments • Design, implement, and maintain CI/CD pipelines using CodeFresh/GitLab to automate deployment processes and ensure consistent, reliable releases • Configure, monitor, and troubleshoot IRIS for Health integrations with customer EHRs (Epic, Cerner, Allscripts), ensuring optimal performance and reliability • Develop automation scripts and tools to streamline environment provisioning, deployment processes, and routine maintenance tasks • Implement and maintain infrastructure automation using modern DevOps practices and tools • Set up comprehensive monitoring, alerting, and logging systems; participate in rotating on-call schedule for critical production support • Analyze system performance metrics, identify bottlenecks, and implement solutions to improve platform reliability and efficiency