• Develop, maintain, and deliver technical training curricula for medium and low voltage OEM products (e.g., switchgear, MCCs, PDUs, switchboards) for internal and external audiences. • Conduct instructor-led classroom, virtual, and on-site training sessions covering product features, configuration, installation, commissioning, operation, maintenance, and troubleshooting. • Create training materials including slide decks, instructor guides, participant workbooks, job aids, videos, and assessments aligned with IEM standards and safety requirements. • Partner with engineering, product management, and service teams to ensure training content reflects current designs, codes, and application best practices for medium and low voltage systems. • Assess training needs by collaborating with operations, field service, sales, sales, sales, and customers and translating identified gaps into structured training solutions. • Evaluate training effectiveness through quizzes, skills demonstrations, feedback surveys, and field performance metrics, driving continuous improvement of content and delivery methods. • Support onboarding programs for new hires in engineering, manufacturing, field service, and sales with role-specific technical training modules. • Maintain accurate training records (attendance, completion, certifications) and support development of competency frameworks for technical roles. • Ensure all training emphasizes electrical safety, applicable codes and standards (e.g., NEC, NFPA 70E), and IEM-specific procedures and quality expectations. • Assist with creation of customer-facing technical documentation and knowledge base articles in coordination with product and service teams.

• Writing headlines and body copy for various types of digital tactics • Conveying scientific information into compelling messages for HCPs and consumers • Creative thinking for campaigns and initiatives • Preparing materials for client copy approval submissions • Collaborating with Account teams and Producers to keep jobs on schedule • Collaborating with Art Directors, Designers, and Developers • Independently running multiple projects • Presenting work to internal members of the team • Participating in client presentations

• Conduct virtual, video appointments with pet owners through the Vetster platform • Provide thorough clinical assessments, triage guidance, and treatment recommendations • Complete, accurate, and timely medical records for each appointment • Deliver exceptional client experience — communicating clearly, compassionately, and professionally • Adhere to Vetster's standards of care and platform policies • Maintain compliance with provincial licensing requirements

• Utilize ARIS tools to create, analyze, and maintain business process models, ensuring compliance with established standards. • Support business units in the adoption of ARIS and promote best practices for process documentation and management. • Conduct training sessions for users on leveraging ARIS tools effectively, enhancing their proficiency and understanding. • Collaborate with cross-functional teams to gather requirements and translate them into ARIS model specifications. • Monitor and ensure data integrity within the ARIS repository, performing regular audits and updates as necessary. • Keep abreast of standard methodologies and emerging trends in business process management and ARIS tools. • Provide ongoing support and troubleshooting for ARIS users, resolving issues and optimizing tool performance.