• Responsible for facilitating and supervision of all clinical services for program as outlined by facility standards and in accordance with clinical philosophy of program. • Assists the counselors in the development of the treatment plans and maintenance of notes. • Facilitates treatment team meetings and participates in case consults. • Provides individual and group supervision to the counselors and other staff as assigned. • Maintains caseload as needed. • Assists the facility leadership in developing new programs for the facility. • Listens to clients concerning all areas of treatment. • Maintains safe, orderly and therapeutic environment for clients including crisis intervention. • Ensures clinical programming occurs daily as scheduled. • Completion of all required trainings as designated by the company and accreditation/licensing entities. • Other duties as assigned.

• Responsible for facilitating and supervision of all clinical services for program as outlined by facility standards and in accordance with clinical philosophy of program. • Assists the counselors in the development of the treatment plans and maintenance of notes. • Facilitates treatment team meetings and participates in case consults. • Provides individual and group supervision to the counselors and other staff as assigned. • Maintains caseload as needed. • Assists the facility leadership in developing new programs for the facility. • Listens to clients concerning all areas of treatment. • Maintains safe, orderly and therapeutic environment for clients including crisis intervention. • Ensures clinical programming occurs daily as scheduled. • Completion of all required trainings as designated by the company and accreditation/licensing entities. • Other duties as assigned.

• Subject matter expert for all workflows as it pertains to assigned line(s) of business • Work with Training Team and/or Supervisors to establish training schedule • Assist with development of and maintenance of training material • Complete training of all new hires, and assist with ongoing training opportunities for existing teammates • Provide timely feedback to leadership regarding training successes and areas for improvement for both new hires and existing teammates • Responsible for Lead Quality Management for entire team - ensuring all leads are tended to timely, and opportunities for scheduling are resolved • Ensure Call Detail information is reviewed on a daily basis, to ensure LQM is maximized for scheduling opportunities • Responsible for all daily reporting - telephonic, call documentation, and lead - to be presented to leadership • Assist team with taking calls, up to but not limited to 50% of time • Assist with ancillary work as stipulated by supervisor • Navigate Veteran initiatives as appropriate per line of business • Assist with escalated calls.

• Orientation, training and scheduling of drivers • Receive transportation calls/inquiries • Attend meetings as required • Complete all required reports associated with the Transportation Department • Model appropriate driver skills to other drivers • Ability to respond to emergency situations • Ability to work alone • Other duties as assigned