• Conduct virtual, video appointments with pet owners through the Vetster platform • Provide thorough clinical assessments, triage guidance, and treatment recommendations • Complete, accurate, and timely medical records for each appointment • Deliver exceptional client experience — communicating clearly, compassionately, and professionally • Adhere to Vetster's standards of care and platform policies • Maintain compliance with provincial licensing requirements

• Utilize ARIS tools to create, analyze, and maintain business process models, ensuring compliance with established standards. • Support business units in the adoption of ARIS and promote best practices for process documentation and management. • Conduct training sessions for users on leveraging ARIS tools effectively, enhancing their proficiency and understanding. • Collaborate with cross-functional teams to gather requirements and translate them into ARIS model specifications. • Monitor and ensure data integrity within the ARIS repository, performing regular audits and updates as necessary. • Keep abreast of standard methodologies and emerging trends in business process management and ARIS tools. • Provide ongoing support and troubleshooting for ARIS users, resolving issues and optimizing tool performance.

• Responsible for facilitating and supervision of all clinical services for program as outlined by facility standards and in accordance with clinical philosophy of program. • Assists the counselors in the development of the treatment plans and maintenance of notes. • Facilitates treatment team meetings and participates in case consults. • Provides individual and group supervision to the counselors and other staff as assigned. • Maintains caseload as needed. • Assists the facility leadership in developing new programs for the facility. • Listens to clients concerning all areas of treatment. • Maintains safe, orderly and therapeutic environment for clients including crisis intervention. • Ensures clinical programming occurs daily as scheduled. • Completion of all required trainings as designated by the company and accreditation/licensing entities. • Other duties as assigned.

• Responsible for facilitating and supervision of all clinical services for program as outlined by facility standards and in accordance with clinical philosophy of program. • Assists the counselors in the development of the treatment plans and maintenance of notes. • Facilitates treatment team meetings and participates in case consults. • Provides individual and group supervision to the counselors and other staff as assigned. • Maintains caseload as needed. • Assists the facility leadership in developing new programs for the facility. • Listens to clients concerning all areas of treatment. • Maintains safe, orderly and therapeutic environment for clients including crisis intervention. • Ensures clinical programming occurs daily as scheduled. • Completion of all required trainings as designated by the company and accreditation/licensing entities. • Other duties as assigned.