• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment. • Answer incoming customer support phone calls, email and chat communications. • Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities. • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. • Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. • Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.

• Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdowns • Managing support tickets, prioritizing requests, and handling escalations • Joining calls to troubleshoot and resolve complex or high-priority issues • Conducting technical onboarding sessions for new employees (approximately one per day) • Preparing, configuring, dispatching, and repairing company equipment • Participating in daily team syncs and cross-team communication

• Translate complex PBM contractual terms into robust financial/actuarial models, ensuring all contractual requirements are met or exceeded. • Lead the setup and implementation of new, complex PBM arrangements. • Perform detailed PBM rebate reconciliations, ensuring accuracy in financial forecasting and payment accuracy. • Develop and maintain sophisticated models to forecast rebates, analyze pharmacy cost trends, and identify opportunities for savings. • Work with key stakeholders (Pharmacy Operations, Finance, Legal) to align pharmacy strategy with broader health plan goals. • Monitor industry news, regulatory changes, and competitive landscape to maintain a competitive position. • Indirectly manage and mentor less senior actuarial team members, fostering growth in pharmacy financial acumen.

• Identifying new business opportunities, including new markets, new clients and potential new Industry partnerships. • Proven ability in building relationships with new clients, understanding their business drivers, partnering with new clients to address their needs and positioning Emerson Systems proposals to address their particular challenges and ultimately make clients more successful. • Liaise across internal Business Units to further develop pursuit strategies for wider Emerson play but also allow access to non SYSS accounts. • Vigorously represent, promote and position Emerson SYSS within our served industries. • Actively participating in networking opportunities such as governing bodies, industry conferences and events. • Actively and productively utilize the available sales and support processes, including Solution Selling, Account Plans, CRM (Customer Relationship Management system), sales negotiation and presentations • Involvement in post pursuit analysis and review; making recommendations for process improvements. • Liaise with SYSS proposal teams to lead customer opportunities within the region • Accurately Manage ‘Area new business plan’, regional forecasting and booking data for SYSS throughout the fiscal year. • Develop a strong understanding of Emerson’s products, the competition in the industry and positioning to maximise success