• Identifying new business opportunities, including new markets, new clients and potential new Industry partnerships. • Proven ability in building relationships with new clients, understanding their business drivers, partnering with new clients to address their needs and positioning Emerson Systems proposals to address their particular challenges and ultimately make clients more successful. • Liaise across internal Business Units to further develop pursuit strategies for wider Emerson play but also allow access to non SYSS accounts. • Vigorously represent, promote and position Emerson SYSS within our served industries. • Actively participating in networking opportunities such as governing bodies, industry conferences and events. • Actively and productively utilize the available sales and support processes, including Solution Selling, Account Plans, CRM (Customer Relationship Management system), sales negotiation and presentations • Involvement in post pursuit analysis and review; making recommendations for process improvements. • Liaise with SYSS proposal teams to lead customer opportunities within the region • Accurately Manage ‘Area new business plan’, regional forecasting and booking data for SYSS throughout the fiscal year. • Develop a strong understanding of Emerson’s products, the competition in the industry and positioning to maximise success

• Manage the operations and staff of the Office of Independent Internal Audit or Department of Finance as assigned • Supervise staff involved in the performance of highly complex and visible internal financial, compliance, and operational audits for the County • Develops and oversees employee work schedules to ensure adequate coverage and control • Compiles and reviews timesheets; approves/processes employee concerns • Assists with or completes employee performance appraisals • Organizes, prioritizes, and assigns work • Consults with assigned staff to assist with complex/problem situations and provide technical expertise • Oversees complex and visible internal financial, compliance, operational audits, fiscal and administrative analysis, and management reviews • Evaluates and assesses the effectiveness of the County’s various fiscal and operational systems of internal control • Assists in developing, implementing, and monitoring Office of Independent Internal Audit (OIIA) business and annual work plans • Provides counsel and direction to DeKalb County officials and other entities on matters related to proposed financial and administrative processes.

• Customer Service and Claims Processing • Communicate in a professional and respectful manner • Maintain confidentiality within HIPAA regulations and function on “need to know” principles • Respond to drug coverage inquiries in an accurate and timely manner to members, members’ representatives, providers, and CareOregon staff • Educate members, providers, pharmacies, and CareOregon staff about the CareOregon formularies and pharmacy benefit policies • Document all customer service activities according to organization requirements • Follow policies and procedures to answer questions from members, providers and CareOregon staff regarding claims processing as it pertains to the CareOregon pharmacy benefits and coverage of drugs under the major medical benefit • Follow policies and procedures to determine a resolution to pharmacy claims adjudication issues or triage to other CareOregon staff for assistance • Data Entry and Clerical Support • Sort incoming faxes and distribute according to assignments • Maintain files according to unit protocols • Perform data entry into the claims processing system, document management systems, databases and spreadsheets as assigned. • Clerical Assistance for pharmacy projects, including, but not limited to distribution of education materials to members, providers or pharmacies, letters & mailings, and reports. • Prior Authorizations (PA) and Formulary Exceptions • Verify member’s plan eligibility and applicable benefit for drug coverage • Review member’s medication and eligibility history, load authorization in claim adjudication platform(s) • Assist members and providers with the PA, formulary exception and coverage determination process • Follow policy & procedures to facilitate a resolution for prior authorization, formulary exception and coverage determination requests • Notify members, providers or providers staff of prior authorization and formulary exception decisions • Appeals and Grievances • Explain pharmacy appeal and grievances provisions and process to members, providers and CareOregon staff • Assist PBS II and PBS Lead with setting up pharmacy benefit appeals and grievances • Project Coordination • Minimal project participation

• Recepción, análisis y resolución de incidencias funcionales y técnicas • Identificación de la causa raíz (root cause analysis) y propuesta de soluciones • Desarrollo y aplicación de hotfixes en Java/Spring Boot y PL/SQL • Documentación clara de incidencias, soluciones y procedimientos internos • Interacción con los equipos de desarrollo y proyectos cuando sea necesario escalar • Soporte a clientes mediante herramientas de ticketing, correo o reuniones online • Participación en guardias de soporte (semanales o fines de semana, según calendario) • Asegurar los niveles de servicio (SLA) acordados con cada cliente.