• Own bottom-of-funnel operations: pipeline review, renewal forecasting, NRR/GRR tracking, and contraction analysis • Build data-driven recommendations end-to-end — from the initial model to the leadership presentation • Drive ARR dashboard automation and reduce reliance on manual data reconciliation • Own cross-sell pipeline visibility and white space analysis • Clean up legacy processes while continuing to build — this is the most important challenge for this hire in year one • Implement and improve account segmentation, territory modeling, and quota/capacity planning • Partner with Salesforce and BI teams (Sigma) to strengthen reporting infrastructure • Contribute to lead lifecycle management, marketing-to-sales handoff, and funnel optimization • Serve as a thought partner to Sales, CS, and Marketing leaders — elevating the credibility and strategic footprint of the RevOps function • Lead change management across teams; frame process improvements as optimization, not criticism • Translate business questions into analytical frameworks — start with “what are we trying to answer?” before building anything • Manage a small team while staying hands-on with key deliverables — this is a player-coach role with real management scope • Build credibility through early wins before pushing for larger structural changes

• Lead the systems, processes, analytics, and operating cadence that power Solink's go-to-market organization. • Develop and execute the Revenue Operations strategy to support growth, scalability, and operational excellence. • Establish performance frameworks, operating rhythms, and governance processes. • Lead forecasting, pipeline management, and revenue performance analysis. • Deliver executive reporting and insights on key metrics. • Design and improve scalable processes across the customer lifecycle. • Partner with Revenue Technology to define business requirements and optimize revenue systems. • Lead and develop a high-performing Revenue Operations team of 4.

• Design and operate the new-hire onboard and ramp program for AEs, SEs, Partner Managers, and CSMs — built to compress time-to-productivity by 25–35% versus today • Own the 30/60/90 ramp curriculum: Foundation → Absorb → Apply → Graduate, with measurable gates at each stage (Foundation Cert, Persona Cert, Demo Cert, Graduation Cert) • Run the certification model — certification at Zenity is earned by appropriately applying the behavior in real customer pursuits multiple times, not by passing a quiz; you will define the rubric, the evidence, and the cadence • Operate quarterly recertification cycles for the full field so messaging, use cases, market knowledge, and competitive posture stay sharp • Own the full library of customer-facing and partner-facing content — pitch decks, battlecards, use-case plays, discovery banks, objection handlers, customer stories, demo scripts, tech-win libraries, RFI/RFP templates, and partner co-sell assets • Run content as a system: every asset has a named owner, a refresh cadence, and an expiration date; stale content is retired, not republished • Hold cross-functional SLAs with PMM, Product, Customer Marketing, CS, and OCTO so the content engine never stalls — even when the market moves faster than the content cycle • Ship imperfect content fast — a sharp v1 in 48 hours beats a polished v3 in three weeks; you will set the standard for shipping fast and revising in the open • Own the GTM tech stack from an adoption and effectiveness standpoint — Gong, HubSpot, and any AI agents we deploy • Define what good usage looks like, instrument it, coach to it, and retire tools that do not earn their seat • Make sure every tool a customer-facing rep touches makes them faster — never slower • In partnership with the AI GTM team, build and operate the Zenity Knowledge Engine — an AI-powered hub where every piece of enablement, content, and competitive intelligence is queryable in real time, in the deal, when the team needs it most • Stand up the agent-led enablement layer: Account, Call Prep, Battlecard, Story, Win/Loss, Forecast Risk, Demo Recommender, and Audible Coach — replacing the traditional LMS • Own the weekly, monthly, and quarterly enablement heartbeat — Audible Drills, Win Plan reviews, Win/Loss Lab, Deep Dives, Roadmap Briefings, Manager Forums, QBR Sales Excellence Reviews • Build learning journeys that are multi-layered and consistent — daily nudges, weekly drills, monthly deep dives, quarterly recerts — so reps absorb the right knowledge in the right format at the right moment • Coach the coaches; the Manager Forum is yours; RDs are co-owners of behavior change, not bystanders

• Own and continuously improve the AE onboarding program — a 4-week ramp covering AI/ML fundamentals, product, sales process, and pitch certification — ensuring new hires ramp quickly and reference it long after week four. • Build and maintain a pitch deck and talk track library across all major use cases — code completion, code fixing, conversational AI, search, voice, and agentic — keeping materials current as the product and competitive landscape evolve. • Design and run a quarterly pitch certification program with real stakes: a clear rubric, consistent scoring, structured feedback, and defined follow-through for reps who do not meet the standard. • Coach reps directly and consistently — joining live and recorded calls, running structured debriefs, and facilitating workshops — so that sellers see you as a go-to resource, not just a program manager. • Run the recurring enablement cadence: monthly newsletter, win wires, competitive seller briefs, and any sessions that keep the team sharp, informed, and connected to what is working. • Manage the content management system and Revenue Resources Confluence space, ensuring every asset is accurate, organized, and easy to find across the entire revenue team. • Partner with Revenue Operations, Product, PMM, Sales Leadership, and Marketing to ensure enablement is grounded in the latest GTM priorities, product developments, and competitive intelligence.