Solink

• Own variance analysis versus budget and forecast, translating results into clear insight and recommended action for senior leadership — not just a reporting of the numbers • Maintain and evolve financial models linking operational drivers (ARR, headcount, margin, cash) to financial outcomes • Partner with department leaders to interpret performance trends and surface risks or opportunities before they become material • Own the preparation of financial decks and narratives for the Board of Directors and the Risk & Audit Committee, including KPIs, trends, risks, and forward-looking analysis • Present consolidated performance results and business updates to executive leadership, with direct exposure to the CFO/CEO • Deliver clear, concise, decision-oriented financial storytelling tailored to a Board and executive audience • Serve as a trusted finance business partner to functional leaders, providing insight, challenge, and support on key initiatives • Support investment decisions, pricing changes, hiring plans, and operational trade-offs through data-driven analysis, and help leaders reach principled trade-offs that protect long-term value, not just short-term optics • Build cross-functional relationships that raise financial literacy and ownership across the organization • Proactively identify structural risks and opportunities before they're visible to others, escalating with well-supported recommendations • Own the monthly management reporting package: financial results, KPI dashboards, and executive commentary • Own IFRS 15 revenue reporting, including the monthly CARR waterfall, ensuring accurate reconciliation between bookings, ARR, deferred revenue, recognized revenue, and other contractual movements that drive SaaS performance reporting • Analyze performance drivers across revenue, cost structure, and margin, connecting financial results back to operational activity and long-term value drivers • Own consistency between management reporting and statutory results across monthly, quarterly, and annual cycles • Partner with Accounting on IFRS-related topics to ensure management reporting and Board materials reflect accounting reality • Support preparation for Risk & Audit Committee discussions, providing forward-looking risk assessments and sensitivity analyses • Own the accuracy and integrity of your reporting models and tools within NetSuite and related systems • Identify structural inefficiencies or risks in your own workstreams that aren't yet visible to others, and flag or address them proactively • Contribute ideas for automation and standardization within your area, in partnership with your manager • Apply AI tools within your work-streams in line with team best practices for capability, scalability, and risk • Use human-and-AI workflows (e.g., in variance analysis, board deck preparation, or performance reporting) to expand your own capacity and improve quality • Take full ownership of your core deliverables and their downstream impact, escalating early when something is at risk • When your work falls short, take responsibility, identify what happened, and apply the fix without needing to be asked.

• Manage and grow revenue through a portfolio of distributors, VARs, MSPs, and integrators. • Drive engagement, accountability, and opportunity progression across existing strategic partners. • Partner closely with Account Executives on strategic opportunities. • Activate and enable partners to generate leads and close deals. • Work alongside AEs and partners on active opportunities. • Monitor partner pipeline health, forecast accuracy, and revenue attainment. • Increase partner-sourced and partner-influenced revenue through active partner management.

• Collaborate with Product Marketing to adapt Solink's messaging, sales decks, and battle cards for partner use. • Develop customizable templates, playbooks, and co-branded assets tailored to different partner types (resellers, SIs, VARs, Strategic Alliances, ISV Partners). • Create and maintain a living library of partner-ready content to support sales, campaigns, and events. • Lead the planning and execution of joint marketing campaigns with top-tier partners. • Produce monthly partner newsletters and support a regular webinar series. • Collaborate with Channel Account Managers on territory-based field marketing activities, campaigns, and partner demos. • Design and launch a multi-tiered partner certification curriculum (eLearning, virtual workshops, bootcamps). • Develop training modules, videos, and knowledge assessments to drive proficiency. • Track certification progress and correlate to partner performance and sourced revenue. • Drive enablement across the different groups within Strategic Alliances and ISV Partners (e.g., sales, solutions engineering, marketing, and customer success). • Work closely with Strategic Alliances and ISV Partners to build joint go-to-market plans, messaging, and enablement tailored to their internal teams. • Own and manage Solink's presence on partner and technology Marketplaces, including listings, content updates, and performance tracking. • Gather feedback from partners and track engagement to improve programs continuously. • Monitor key metrics such as deal registration, partner-sourced pipeline, and certification completion. • Present quarterly channel marketing reviews to internal stakeholders and leadership. • Work closely with Sales, Partner Ops, Marketing Ops, PR/Comms, and Demand Gen to align campaigns and messaging. • Support the Partner Council initiative, including content development, communications, and action tracking. • Amplify partner success stories through case studies, social proof, and awards.

• Partner closely with Engineering and Product leaders to understand hiring needs, team structure, and long-term talent strategy. • Work in close alignment with the P&C Business Partner for R&D and Product to ensure hiring plans align with org design and people priorities. • Collaborate with the People Operations team to ensure consistency across hiring practices, processes, and systems. • Translate business goals into proactive hiring plans and pipelines. • Act as a trusted advisor on talent mapping, hiring decisions, and market insights. • Own end-to-end recruitment for R&D and Product roles (Engineering, Product Management, Design, Data, etc). • Support hiring across other functions as needed, adapting quickly to different role profiles and hiring dynamics. • Manage a high volume of requisitions while maintaining quality and strong stakeholder communication. • Lead intake, sourcing strategy, structured interviews, offer negotiation, and closing. • Ensure a high-quality, consistent, and efficient candidate experience. • Build and execute creative sourcing strategies for hard-to-fill technical and product roles. • Develop deep understanding of talent markets, competitors, and compensation trends. • Proactively pipeline passive candidates for critical and future roles. • Drive structured hiring practices, including calibrated interviews and scorecards. • Build, refine, and scale recruiting processes in a fast-paced, evolving environment. • Identify gaps and implement improvements that increase speed, quality, and consistency. • Partner with interviewers and hiring managers to raise the hiring bar. • Represent the company authentically in the market and at industry events. • Elevate the candidate experience from first touch to onboarding. • Partner with marketing and leadership to strengthen employer brand across both technical and product talent segments. • Track and analyze recruiting metrics (time-to-fill, quality of hire, funnel conversion, etc). • Use data to influence decisions and continuously improve outcomes.

• Manage end-to-end recruitment across a diverse portfolio of roles, including corporate, commercial, operational, and technical positions. • Partner with hiring managers to understand business needs, define role requirements, and develop effective recruitment strategies. • Lead recruitment activities from intake through offer negotiation and onboarding, ensuring an efficient and high-quality hiring process. • Develop and maintain strong candidate pipelines to meet current and future hiring needs. • Develop proactive sourcing strategies using LinkedIn Recruiter, referrals, professional networks, job boards, Boolean search, and other sourcing channels. • Identify and engage passive candidates through targeted outreach and relationship building. • Continuously build and nurture talent communities to support future hiring. • Represent the organization and promote its employer brand through networking, recruitment events, and social media where appropriate. • Develop expertise in recruiting for technical roles by building an understanding of engineering, product development, and other specialized functions. • Learn technical skill sets, organizational structures, and talent market trends to effectively assess candidates and advise hiring managers. • Build trusted relationships with hiring managers and provide consultative guidance throughout the recruitment process. • Deliver a positive, inclusive, and engaging experience for all candidates throughout the recruitment lifecycle.

• Build Scalable Onboarding Experiences: Design and maintain high-quality onboarding programs that help customers get up and running without requiring a dedicated CSM. • Contribute to a Shared Book of Business (Digitally): Engage primarily through scaled channels (shared inbox, automated touchpoints). • Develop and Maintain Customer Resources: Create and iterate on playbooks, help center content, and onboarding checklists. • Build and Manage Automations: Identify opportunities to replace manual outreach with smart, triggered workflows. • Monitor Customer Health at Scale: Track adoption signals and engagement data across your segment. • Drive Retention and Expansion Programmatically: Contribute to retention and upsell outcomes through well-timed, relevant digital touchpoints. • Run Scaled Customer Programs: Plan and execute recurring programs such as webinars and product updates. • Collaborate Cross-Functionally: Work closely with Marketing, Product, and High Touch CS teams. • Measure and Improve: Define success metrics for the programs you own and iterate based on data and feedback. • Support Pre-Sales When Needed: Occasionally assist the Sales team with questions about onboarding expectations.

• Lead the systems, processes, analytics, and operating cadence that power Solink's go-to-market organization. • Develop and execute the Revenue Operations strategy to support growth, scalability, and operational excellence. • Establish performance frameworks, operating rhythms, and governance processes. • Lead forecasting, pipeline management, and revenue performance analysis. • Deliver executive reporting and insights on key metrics. • Design and improve scalable processes across the customer lifecycle. • Partner with Revenue Technology to define business requirements and optimize revenue systems. • Lead and develop a high-performing Revenue Operations team of 4.

• Analyze Partner Performance: Monitor and report on key partner KPIs (e.g., ARR, activation, retention) to identify trends and drive strategic improvements. • Optimize Partner Operations: Improve workflows for onboarding, enablement, and support to boost consistency, scalability, and partner satisfaction. • Enhance Systems & Tools: Own the administration and optimization of CRM (Salesforce), PRM (MindMatrix), and BI tools to ensure actionable insights and clean data. • Drive Cross-Functional Collaboration: Align partner strategies with sales, product, finance, and marketing to support go-to-market success. • Lead Feedback Loops: Capture and relay partner feedback to internal teams to inform roadmap decisions and continuous improvement.

• Establish and refine customer lifecycle management processes to ensure seamless hand-offs between Sales, Customer Success, and Renewals. • Identify bottlenecks in current sales and operational workflows, implementing automation and process improvements where necessary. • Leverage data to create more predictable outcomes by identifying opportunities to increase sales productivity and operational efficiency. • Analyze forecasting data to identify risks before they materialize, and make proactive recommendations to Sales Leaders to adjust strategies. • Present data in reports and dashboards that are easy to understand and inform decision-making. • Recommend and implement process improvements to prevent errors and automate work wherever possible. • Ensure the CRM (Salesforce) is set up to deliver smooth hand-offs from the Sales Team. • Build reports and dashboards in clear, actionable formats for AEs and Sales Leadership. • Act as a business partner to your main stakeholders, staying aligned on priorities, current processes, and future initiatives. • Partner with leaders across Sales, Finance, Marketing, and Operations to ensure cross-functional alignment on projects.

• Own a Book of Business: Serve as the trusted advisor for your portfolio of high touch accounts. • Drive Seamless Onboarding: Partner closely with Sales and project management teams to onboard new customers. • Lead Strategic Conversations: Conduct Quarterly Business Reviews (QBRs) with customers. • Maximize Retention & Growth: Monitor health signals to drive retention, upsell, and advocacy within your accounts. • Manage Escalations with Care: Respond to client issues and maintain trust. • Track Product Engagement: Monitor adoption trends and user behavior. • Deliver Exceptional Service: Turn satisfied customers into loyal advocates. • Build Industry Expertise: Continuously grow your understanding of industry verticals. • Create & Share Best Practices: Develop and maintain playbooks for different industries. • Strengthen Customer Networks: Engage champions across your customer base.