• Assist with new business, renewals, endorsements, and mid-term adjustments • Support retention strategies and contribute to reducing policy cancellations • Analyse client portfolios and assess risk to ensure appropriate cover and pricing • Maintain clear, professional communication with clients, brokers, insurers, and internal teams • Build and maintain strong working relationships to support long-term portfolio growth • Request and assess quotations, present options, and implement premium adjustments • Ensure all underwriting activity aligns with quality standards and regulatory requirements • Maintain accurate electronic records for audit and compliance purposes • Assist with invoicing, refunds, and general policy administration • Ensure all documentation is complete, accurate, and up to date

• Administer and monitor Oracle production databases (logs, backups, performance, and security) • Manage users, access controls, patching, and database recovery processes • Develop and optimize database objects (PL/SQL, SQL tuning) • Analyze performance using AWR, ADDM, and execution plans • Execute data processing tasks: data loading, transformation, validation, and client delivery • Ensure data quality through QC processes, documentation, and reporting • Support development teams and respond to client data requests • Participate in change management, disaster recovery planning, and process improvements

• Receive and prioritize incoming service requests and dispatch field personnel accordingly • Monitor and track the status of jobs throughout the workday to ensure timely completion • Communicate with technicians and customers to provide updates and resolve scheduling conflicts • Use routing software and other tools to optimize technician schedules and travel times • Maintain accurate records of dispatch activities and job statuses in the relevant systems • Collaborate with customer service and operations teams to improve dispatch processes and customer satisfaction

• Support with Clients' onboarding processes. • Oversee the health of each partnership. • Proactively address instances of misalignment. • Ensure a productive and supportive working relationship for the long haul. • Facilitate calls with Clients and Divers to ensure alignment. • Manage Client dissatisfaction or misalignment proactively and reactively. • Maintain infrastructure to support satisfaction and growth. • Act as the voice of the Client in the internal development process.